Car and Truck Repair Reviews

Rory Anderson
Rory A.
I have been using Car Craft for 10 years now. That alone should say something as I don't know many people that show consistent loyalty to a business unless that business is doing something right. Car Craft is doing it right. They have always treated me good, the business I work for and other customers I have spoken to while in their office. When you take it to them for any repairs they do it right the first time. I cannot thank them enough for their recent generosity and strongly recommend you give them a chance. They will not steer you wrong and will ensure your car is always road worthy. Good people, honest and reliable.
Isabelle Côté
Isabelle C.
Have been very helpful, good service, competent; you know that you can trust them when you leave your car there, they are very reliable and available. The best place in town!
Lindsay Kusy
Lindsay K.
Outstanding Service as always! Thank you for looking after me and my automotive needs!
Sherry Fodor Frayn
Sherry Fodor F.
10 stars for these guys. Honest, thorough, and very professional. We have FINALLY found our go to car shop. Best place in Kelowna!
Sherry Fodor
Sherry F.
10 STARS FOR SURE!!!!Excellent people, quality work and honest! Love you all!
Yvonne Challoner
Yvonne C.
Excellent service and highly recommend
Brian Johnson
Brian J.
I was fortunate to receive a discount on my repair bill for my vehicle through John at Car Craft for which I was extremely grateful during this time when I have been unable to work due to Covid 19 restrictions.My wife and daughter both drive to and from clients as care workers in home support for IH and drive old unreliable vehicles needing repairs they can’t afford and I work in a care facility.This a a great help and it’s good to see local business such as this helping locals.Service was professional friendly and fast!Highly recommend to allThankyou Tony,John,the mechanics and all the team for helping many locals with this program!
peachy bc
peachy B.
Excellent service. First shop ever to actually have a loaner car. Went above and beyond to service my vehicle. Will be back for sure. Staff super personable and helpful. Thank you!
Janet O'Neill
Janet O.
A friend recommended Car Craft Automative to us. We got our car checked for repairs by another car repair place and decided we wanted a second opinion. It was the best decision ever. John was the mechanic we dealt with. I told him that we were on a budgetand we need to get a second opinion of the work another place said, we needed. Also, I mentioned to John that the other place said, had an oil leak but, wouldn't touch our car as they said under the hood was to dirty. John said, he would check the car over and lookfor the leak.To make a long story short John was able to get all the work done on our car that fit our budget. Nice thing we were given a courtesy car which was nice.We are very pleased with the work and John's geniune understanding of our situation was apparent when he was speaking with me.We will definiently be coming back. The only thing for me to say is in the review they should have more 5 stars available. As I would have put more then 5 stars on.
Ashley Palmer
Ashley P.
If anyone i know needs work done on their vehicle in these uncertain times I highly recommend car craft automotive in kelowna . I was very impressed with the sanitation and social distancing measures they took and their professionalism i witnessed amongst all staff when I needed critical work done on my vehicle. The team went above and beyond to help me get my vehicle safe and ready to drive. Tony was great at explaining to me everything that needed to be done. Thank you for what you do for the community your kindness will ease the stress from many families. Thank you
Ashley Palmer
Ashley P.
If anyone i know needs work done on their vehicle in these uncertain times I highly recommend car craft automotive in kelowna . I was very impressed with the sanitation and social distancing measures they took and their professionalism i witnessed amongst all staff when I needed critical work done on my vehicle. The team went above and beyond to help me get my vehicle safe and ready to drive. Tony was great at explaining to me everything that needed to be done. Thank you for what you do for the community your kindness will ease the stress from many families. Thank you
John Mooney
John M.
Very professional, excellent customer service and if something is not quite right they will fix it no questions asked.Very good work at a reasonable rate.Will be going back as it is hard to find quality workmanship.
dene patey
dene P.
Excellent service, will definitely return for future maintenance for my vehicle and will recommend Car Craft to others.
Just before moving to Kelowna from Alberta I contacted Car Craft about the out of province inspection I knew I would need to secure my BC plates and insurance. They told me it probably would be less expensive to do that in Alberta. I was so impressed with their honesty (and all the 5-star reviews) that I waited until I arrived here just so I could give them my business. They have earned my respect and loyalty.
Josh Bancroft
Josh B.
Very trustworthy mechanics (something that is hard to find). I recommend Car Craft to all my friends. They have always gotten me booked in quickly and I've always felt like they did the work that needed to be done and not gouged me for more money. Thanks guys!
Cameron Lovett
Cameron L.
Very amazing price. Amazing craftsmanship. Great service. Will definitely come back the next time I need work done on my truck.
Kelle Higgins
Kelle H.
I absolutely love Car Craft & all of their amazing staff!! Honest & friendly... I trust them with all of my vehicle maintenance & repairs!!
Filip F
Filip F
Fast and honest service
Troy Merk
Troy M.
Sepehr Jalali
Sepehr J.
I brought them a car for pre purchase inspection and was very happy with the service. I received a detailed report, nicely broken down into details about the vehicle. I ended up buying the car as a result of feeling confident with Car Craft Automotive's professionalism. Thanks you guys!
Angela H
Angela H
They diagnosed and repaired an issue on one of our fleet vehicles that another repair shop couldn't, did the repair in the time estimated, and for under the amount they quoted. Very impressed the Car Craft Automotive!
Angie M. Huber
Angie M. H.
Very professional, and they diagnosed and solved a problem that another repair facility could not fix, and even came in under their estimated cost!
Matthew Galye
Matthew G.
Cindy Finnigan
Cindy F.
I felt that things were explained really well and that they did a great job fixing up my car while sticking to our discussed budget. Loved that there was a courtesy car waiting for me so I was able to keep moving while my car was being fixed. I would highly recommend Car Craft!
britt king
britt K.
I went into this shop to have a brake assessment done. The service was excellent and done in a timely manner. I received a detailed diagnostic report with photos, sent to my email. I was also able to take a loner vehicle out to complete my day, while the technicians were assessing my vehicle and discovered a broken rotor. I feel that the value was great, and recommend this place.
chantel Darbyson
chantel D.
Thank you so much Tony and team for your amazing service. I came in not knowing much about cars and with a very limited budget. The awesome people at Car Craft Automotive were able to stay within my budget and have my car running and good to go within hours. They also lent me a loaner vehicle, which allowed me to get all my running around done as it was my day off. I am overjoyed at the amazing service they provided and with the results of my car. I now feel safe on the road. I will be recommending you guys to all of my friends!!! If anyone if looking for a great team of mechanics with kind hards that do great work, this is the place to go.
aaron bazal
aaron B.
My old lady was just in there after she hit a large pothole. They were very helpful and very prompt with the service. Best experience at a mechanic she says she has ever had, which I appreciate greatly since she knows nothing about cars. Thank you, Tony for providing such an excellent experience!
Tina Evanik
Tina E.
Our vehicle broke down and our tow truck driver recommended this business for service. We were very please with the service, pricing and customer service levels of the staff. I believe our contact person was John and he was very helpful and friendly. Car repair can be stressful but having understanding and friendly staff really helps. P.S. our car runs great now!!
Pam Nease Sleep
Pam Nease S.
I have been a loyal customer of Car Craft for several years now and appreciate the friendly service and great advice. Being a single mompreneur, I am especially grateful that I never worry that they are trying to "add" unnecessary work to my bill. Thank you Brigitte, Tony & John. The winter tires for my Mini Cooper are awesome & I love taking it up to Big White.
Alan Findlay
Alan F.
My son recently moved to Kelowna and had an issue with the headlights on his vehicle. Being a young man, starting a new life, in a new city, far from home, a parent always worries that they will be done right by in a situation like this. John was very helpful, accommodating and did what he could to get him on the road at a very fair price. Car Craft Automotive now has a customer for life. Highly recommend. Thanks John
Charlene Ross
Charlene R.
Car Craft was very friendly, efficient and A fantastic priceJohn was a great guy to deal with and helped us outWe will be back for all our car repair needs
jeff G
jeff G
I highly recommend Car Craft! I have a daughter that just moved to Kelowna from Alberta for school. Her vehicle needed some maintenance work done and dad’s always worry their daughters or son’s could get taken advantage of on certain things, ie. car repairs. Anyhow, I went online and researched reputable repair places and came across car craft. There were a lot of positive google reviews so I took my chances and called John. I let him know my situation and told him that I needed to be able to trust him and his diagnosis of what needed to be done. In my opinion he went above and beyond. It was a Friday and my daughter really needed her vehicle for the weekend. John actually put, I believe, four mechanics on it and it was done before the end of the day. I feel he gave us the best pricing he could and it was repaired perfectly. They have earned my trust and I wouldn’t hesitate to recommend their services. Thanks John and team for looking after us and making a helpless feeling Dad feel good!!!!Jeff
Gloria Mary Deans
Gloria Mary D.
Efficient and courteous ........good pricing....
George Moutsos
George M.
Tony and his staff know their trade well. 5 stars ⭐️
Chad Haller
Chad H.
I have a fleet of vehicles and we only use Car Craft for our maintenance. Great customer service and professionalism can be hard to find in this industry but everyone at Car Craft excels in these areas. I would highly recommend them to anyone.
Trent Fenwick
Trent F.
Friendly, straight forward advice. Very thorough in their work. I will certainly recommend Car Craft to my friends.
Anne Wolfe
Anne W.
Staff at Car Craft was accommodating with my schedule, proper repair was done, and they worked hard to make sure I got my car back that day. Super friendly and knowledgeable staff. I'm happy I was referred to them!
James Adamson
James A.
Great service and knowledgeable staff. Work around your schedule as much as possible. Take my truck and car here everytime we need work or and oil change.
Kyle Huard
Kyle H.
Ashley Yakiwchuk
Ashley Y.
I went to Car Craft Automotive for the first time today, and I can say I will definitely be back! Very friendly and knowledgeable staff. I knew that my car was in good hands. I was very pleased and happy!
Ashley Yakiwchuk
Ashley Y.
I went to Car Craft Automotive for the first time today, and I can say I will definitely be back! Very friendly and knowledgeable staff. I knew that my car was in good hands. I was very pleased and happy!
Kris Pikta Thompson
Kris Pikta T.
If you think your car requires work......RUN.....don’t walk to Car Craft Automotive, you will be very happy you did!I received a complimentary 50 point inspection that gave us a detailed list of things that were good, what to keep an eye on, and most important what needed our immediate attention. No pressure, just an honest report. The final bill was exactly as quoted. Car Craft Automotive is now my go to shop to maintain my Honda CRV!
curtis staschejko
curtis S.
Friendly, knowledgeable staff that provide excellent quality work and go the extra mile. Will definitely be back and would recommend to anyone!
Laurie Anne Friesen
Laurie Anne F.
I wrote a post on “Car Craft Automotive “ review. A must read. I’d very highly recommend taking your vehicles there. 👍👍👍
Jean Pamplin
Jean P.
Great job finding out what was wrong with my car. Thanks so much.
Jerome Mccalla
Jerome M.
Staff are knowledgeable and very patient. If you have a problem with your car that’s a pain in the you know what! they will find it. And if you have to leave your car for a couple days they will hook you up with a ride to keep you in motion.
Paul Dempsey
Paul D.
Great experience with Tony and his team.Thorough and transparent breakdown of issues, clearly and promptly communicated.
Josh Smallwood
Josh S.
EXTREMELY helpful, I came in with a trick exhaust leak and instead of pressuring me to buy new replacement parts from them they fixed the leak quickly and for a great price, I highly recommend this shop for repairs and wont take my business anywhere else in the future.
Zach Berg
Zach B.
Saved me over 700 dollars by mending my truck enough to get it home where I had the parts to fix it. Great experience
Bruce Schaeffer
Bruce S.
Great Owners n staff. Honest Professional Service. Overall a fantastic experience....... Reccomend everyone try out INTEGRITY.....Thank You
My first visit here, very friendly and accommodating, did a great job on my Lincoln and price was as quoted.I will be back again and have already recommended Car Craft to my son and grandson.Thanks guys.
Thomas Barratt
Thomas B.
The gentleman I had the pleasure of dealing with was educational, forward, and honest. After giving the car an inspection, he suggested steps moving forward without pushing unnecessary sales. Extremely respectful, would recommend this mechanic to anyone
Rebekah Inglis
Rebekah I.
Excellent staff and amazing service! Thank you for fixing my car! You are all amazing..John is THE BEST!!
Sivona Martin
Sivona M.
This is the best place, friendly people and fast service! My air conditioning wasn't working and they had it fixed quickly and at a very reasonable cost!
Farrukh Tar
Farrukh T.
Really great and honest service. Cant recommend this shop enough. If you need a shop to service your vehicle, they will get it done!
Paige McComb
Paige M.
Mitch C
Mitch C
I experienced really good customer service with the repair of my truck recently. The check engine light was on and was diagnosed as a faulty evaporative system module which was replaced. A week later the check engine light returned. I brought the truck back and they repaired it again under warranty. I'll definitely have my vehicle serviced at Car Craft again. Nice work Car Craft!
Colleen Shipton
Colleen S.
Wow great place to deal with. Highly recommend here had a/c done very fair price got in very quick. This place is also senior friendly
Wendy Ay
Wendy A.
My Dodge Caravan was making lots of noise, Car Craft was able to fix all the issues in one day, communicated and had it ready to go when I arrived. Thank you Car Craft!
Quick, honest, and professional. Two different dealerships recommended a spark plug change, the guys at CCA determined my current ones still looked brand new and did not need to be replaced. They could have easily replaced them without saying a word, but they did the right thing and informed me what they had found which saved me money! A+
Galen Wiebe
Galen W.
Our A/C quit while we were driving to Kelowna. Upon recommendation from my mechanic at home, I call Car Craft Automotive. They took me in the next morning and promptly and efficiently did the necessary work to get us up and operating again. Many thanks! 🙂 🙂
Cindy Fuller
Cindy F.
The best auto shop in kelowna. You can trust them to get the job done .
Kim Foster
Kim F.
Great service, great customer care, totally trust this repair shop! I would highly recommend this car repair shop!
Katherine Pesant
Katherine P.
Mary is the best. She was super kind and helpful to me.Good prices, you can trust them.
Samantha Partridge
Samantha P.
I recently had to have some work done on my car and Car Craft was such a pleasure to use. Not only did they fix my car in a reasonable time frame but, they also gave me a loaner car to use for the day so I was still able to easily go about my day. The customer service was outstanding, very happy I chose to use them and will definitely be back!
Kent Rempel
Kent R.
I recently took my vehicle in for a tire rotation and they offered a detailed inspection which came to me in an online easy to read format including pictures of the inspected car. They reviewed 57 items on car inspection and suggested service for items in need. This was the most detailed and organized car inspection to date. Highly highly recommend!! I will most definitely be going to them with any future car related needs.
Brian Olk
Brian O.
just wanted to share a quick comment on this place ,, had a question concerning work that was done ,,, very quickly responded and answered questions that was asked, seemed professional.
Mike Griffiths
Mike G.
Excellent service again, as always
Landon Orr
Landon O.
Good experience! They were accommodating and let me get in quickly and returned my vehicle within the time period that I said I needed it. They also send an online report based on their inspection, which is fantastic. Much better reading it on your own time rather than standing there listening to the sales pitch as they tell you all the stuff wrong with your vehicle!
Julie Goma
Julie G.
The team at Car Craft Automotive is so friendly and knowledgeable. I know my vehicle is in good hands with Car Craft!
Pam Rankel
Pam R.
I brought my little Diva...Land Rover in to get looked at as she wasn't running well. I'm from Vancouver Island, so it was wonderful to end up at Car Craft through my extended warranty. Mary and Robert were very accommodating. I would recommend this little "out of the way" shop to anyone passing through...or the locals!!Thank you, Pam Rankel and Miss Diva!
Jodi Collins
Jodi C.
Had an oil change done yesterday. Awesome service. Mary at the counter is an absolutely sweetheart. Great to support businesses that actually care about their customers.
Buck LaRoche
Buck L.
Jess Ouwendyk
Jess O.
Very happy with the service. They got my vehicle in quickly and did a great job. Would definitely recommend!
Mia Muchert
Mia M.
The service at Car Craft Automotive was outstanding! As soon as you walk in the door you are immediately greeted by a kind and funny women whose name is Mary. I called the day before to get my car looked at since all the bolts on the front bumper needed to be replaced. They got me in for the day after! The wait time for my car normally would have taken longer but they were on task and performed as a great team. For the amount of work they'll do for you they have great prices! I am really glad to have gone to car craft automotive since it's trustworthy with honest workers! So thank you!
Mia M
Mia M
The service at Car Craft Automotive was outstanding! As soon as you walk in the door you are immediately greeted by a kind and funny women whose name is Mary. I called the day before to get my car looked at since all the bolts on the front bumper needed to be replaced. They got me in for the day after! The wait time for my car normally would have taken longer but they were on task and performed as a great team. I am really glad to have gone to car craft automotive since it's trustworthy with honest workers! So thank you!
Cameron Ross
Cameron R.
Very helpful, got my car in for some work the same day I called, I didn't expect to get in anywhere for a few days at least. Will definitely be returning to Car Craft Automotive.
Dennis Perley
Dennis P.
Work was done as promised and as quoted. Discussed other repairs to be done and will definitely be going back to Car Craft. Can recommend strongly enough to anyone needing honest answers and professional service. Thanks!
Elevation Outdoors EPA
Elevation Outdoors E.
The team at Car Craft is excellent. Always reliable, they are a valued partner in keeping our fleet on the road.
Richard Den Otter
Richard Den O.
Good people, professional service. I was charged half the amount quoted!
Alix P. Courtois
Alix P. C.
Great, honest service is hard to find in the automotive industry and this place has it. I had bought used tires that didn't fit my needs and instead of mounting them for me, they told me to return the tires and gave me time to keep on shopping for a deal that suited me better.
Dwayne Iamdwayne
Dwayne I.
Yuri Grozenok
Yuri G.
Great customer service experience! Highly recommended. Tony runs a great shop.
K Lee
K L.
We had to get our diesel looked at ASAP; we had to go back home up north. Car Craft took the truck in right away and figured out it was the turbo. They even stayed late to get the job done on time! Definitely hard workers and very dedicated!
Kelly Leeson
Kelly L.
We had to get our diesel looked at ASAP; we had to go back home up north. Car Craft took the truck in right away and figured out it was the turbo. They even stayed late to get the job done on time! Definitely hard workers and very dedicated!
Amanda Tak
Amanda T.
A wonderful company and the service was excellent. I walked in the door, they immediately said they could help me, took in my vehicle and offered me a loner vehicle until my car was fixed. I'm a realtor so having a company that could assist me right away, with very friendly staff and accommodate with providing me with a vehicle is a company I will refer to others
Andrew Hawkes
Andrew H.
Tony and the employees at Carcraft are great. I came in with electrical problems on my 08 F350 Diesel having gone to two other “diesel” shops that wouldn’t fix the problems. Tony took the time and being a Ford certified mechanic knew what the problems could be and fixed them all! Totally recommend this shop.
Kelly Copan
Kelly C.
Great service great people
These guys are bye far THE BEST SHOP in Kelowna I got a car off Craig’s list turned out it had a blown head gasket 🤬. The staff at car Craft took care of it in 4days and gave me an amazing deal to help me out. I’ve never been treated so well at any other shop in my life if your not taking your broken vehicles to this shop your making a huge mistake
Randy Schueler
Randy S.
Excellent service! Extremely impressed overall.
Casa Vida
Casa V.
Great service every time! Very helpful Staff!
Stephen Fuller
Stephen F.
Had issues with my wife's car. Dealer couldn't get me in for two weeks. Car Craft Automotive got me in with in hours. They let me know what needed to be done with in a couple hours. Had me back on the road the next day with no issues. Thanks Car Craft.
Tom Smith
Tom S.
My car was ready the same day, fixed a suspension issue that was causing a scary grinding noise. They checked with me to make sure the cost was within budget and told me some things that would need attention in future (alignment).The cost was about 60% of what the mazda dealer in town quoted me, so I was pretty happy. These guys are honest and efficient. Great service.
Teighan Malloy
Teighan M.
We were from out of town, only in Kelowna for the weekend and our brakes needed to be done to get home by Monday. They fit us in and worked after hours to get our truck road ready so we could make it home for work on Monday. And all this at an extremely fair price. Got more than we could have asked for. I've never had such great service on my vehicle.
Ginny Konechny
Ginny K.
excellent company to take your vehicle for any service. They are very knowledgable, honest, friendly and easy to deal with. I highly recommend them.
Karen Mason
Karen M.
Great, and quick, service for this first time client. I will be back!
Melanie Letnick
Melanie L.
It was such a breath of fresh air finding Car Craft! I'm always looking for a mechanic who I feel is genuine and has my back, which I feel every time I take my car in to get work done. Every staff member I have met has been friendly, approachable and honest, which I truly appreciate. My entire family has been Car Craft customers and now I see why. I definitely appreciate their recommendation and will pass that recommendation on to anyone else.
Russ Hudson
Russ H.
Service was awesome!! Great shop!!
Toby Ling
Toby L.
Great team, they provide excellent communication and service. I was very impressed at the lengths they went to help us out. Highly recommended!!
Leroy Wiens
Leroy W.
Always good work and honest work. They separate repairs that need to be done and what will need to be done at some point in the future, and the financial implications of doing the repair now or in the future.
Brian Crowley
Brian C.
Always good service. I needed a vehicle done right away and they were able to help me out. We take all or vehicles here and works great for us
Lisa Corbeil
Lisa C.
Unbeatable service, knowledge and efficiency in Kelowna, hands down. I appreciate honesty and my best interests in mind when dealing with a Garage, and Car Craft does just that. Highly recommended!!!
Mel Danielle
Mel D.
Tony and Mary have helped us with our truck for 5 years and we are so grateful! They always make sure our truck is running and every issue is fixed in a timely fashion! Highly recommend.
David Ziebart
David Z.
I completely trust Carcraft with the recommendations they make for my vehicles. The owner, Tony, is very conscientious, hard-working and has a heart of gold! Last fall when a young friend of ours was buying his first car, Tony came out at night after a long day at the shop to look over the car before he purchased it. That's the kind of guy he is!
Jake MacLaren
Jake M.
A friendly, honest group of people who genuinely care about making sure your vehicle gets fixed properly. Would highly recommend their services to anyone.
Bruce Willson
Bruce W.
First time I have hired a mechanic in fifteen years was not let down excellent service no secret hidden charges thought id died and went to having dealing with honest mechanics in Kelowna thank you very much
Holly Anhel
Holly A.
I was blown away by how far above and beyond they went to help me out. They waited for me after they were closed on a Friday night so I could drop my car off. If I ever hear anyone I know saying they need a mechanic I will send them here. Thanks guys!
Michael Schulz
Michael S.
They did a great job on our cars and that for a great pricetest it and you will see it
Jennifer McCambridge
Jennifer M.
I’ve been taking my little Mazda to Car Craft for the last year - amazing service and excellent staff!! Highly recommend this automotive shop for all of your vehicle needs! 5*
Gene Creelman
Gene C.
fair, reasonable, and will try to help find inexpensive repairs where possible
Mike Knights
Mike K.
I live in Kelowna and work in Vernon and on my way home one night my car died on glenmore. My mechanic of 10 years is in Vernon and though I’ve lived in Kelowna for 3, I didn’t know any repair shops. I called my shop and they mentioned car craft as one of their employees used to work for them. I had my car towed to their shop as it was after hours when the car died and talked to them in the morning. They diagnosed and got the car working saying that it could end up stopping again due to my remote car starter, which is exactly what happened shortly after I picked it up. I had it towed back to the shop and they loaned me a courtesy car for 2 days, ignoring the 30km a day that people are supposed to be able to use the courtesy car for and allowed me to drive it to work as id already missed 2 days at this point. When they got it working the second time after removing the remote start they offered to drive it around all day to ensure all was good and then took off a half hours labor to compensate me for the second tow bill. Overall, very nice caring group of people, and I’m happy to know that I now have a repair shop I can call my own here in Kelowna, should the need arise.Mike
Bob Sibson
Bob S.
Thks Tony & Norm for your prompt service to my F350 6.0 L Diesel guys always get it right and treat me well. Also appreciated your loaner car for the day. See you next time ! All the best Bob
Jeff Hay
Jeff H.
Find a good mechanic is as important as finding a good doctor! I love how I am treated, how things are explained to me, and only necessary things are done on my car! Honest, fast, and super friendly! What more could you want?? Even if the talk at a social event turns to the quest to find a mechanic, I highly recommend Car Craft immediately to ONE looking for a good honest mechanic!! Thanks Tony and the team for all you do!
Jeff Hay
Jeff H.
Find a good mechanic is as important as finding a good doctor! I love how I am treated, how things are explained to me, and only necessary things are done on my car! Honest, fast, and super friendly! What more could you want?? Even if the talk at a social event turns to the quest to find a mechanic, I highly recommend Car Craft immediately to ONE looking for a good honest mechanic!! Thanks Tony and the team for all you do!
Jon Bos
Jon B.
Very Positive experience at Car Craft this week. Good people. Good rates. Highly recommended.
Troy Opiña
Troy O.
" Car Craft Automotive " is our first Automotive Repair Shop here in Kelowna. From our first to third vehicle, Car Craft is our regular automotive repair shop whom we can trust and rely on. Great and honest service with friendly staff. Until we got our current vehicle that was dealership maintained. We are not satisfied with the service. So we decided to hand it over to Car Craft Automotive. We are so happy to be back and have a peace of mind now. Thank you and more power!!!
Claire Merriman Campbell
Claire Merriman C.
I didn’t end up getting a repair done, but the staff is friendly and knowledgeable. Didn’t talk down to me at all, and they weren’t judgemental when I decided not to get the repair after the diagnosis. Will definitely be coming back here for anything else I need done!
Becky Hallett
Becky H.
These guys are awesome - every single time. I always know that they are honest and upfront about what needs to be done. Highly recommend.
Annika Nebe
Annika N.
Great! Car Craft Automotive was recommended to me and I was really impressed with their service. Quick, friendly, honest. I took my car in for a Checkup and it turned out everything was fine with my car and they only charged me a minimal amount for the Checkup instead of recommending unnecessary repairs. I will definitely take my car back for maintenance and recommend this place to my friends.
Steve O'Genski
Steve O.
Just had the wife's 08 Yaris out of provinced here. Fantastic service, very friendly staff. They found 1 thing wrong with the vehicle, and asked me, before doing anything, what I wanted to do. I told them to fix it, they did so in a very timely manner, and with that, the vehicle passed! Highly recommend this place!
Jennifer McCambridge
Jennifer M.
Wonderful staff, amazing service - love Car Craft Automotive!
steve ingram
steve I.
All employees were extremely knowledgeable, very polite, patient, friendly basically everything a company should be.I am a permanent customer based on my first visit alone.Thanks again,All the best
Kelly B
Kelly B
Alexandra Summer
Alexandra S.
The folks at Car Craft are really helpful and friendly, always mindful of our budget and working hard to ensure excellent service! Will definitely go back when needed and recommend!
Jim Corin
Jim C.
Excellent service. They don't make repairs that aren't needed. My dealership said a couple items needed replacement and Car Craft said no everything was fine and didn't need the work. Thanks for the savings guys
Austin Oswell
Austin O.
Brought my car here last spring due to great reviews online and they didn’t disappoint. I’ve since been back and will continue to do so in the future because the service and staff is second to none.
Savana Bennett
Savana B.
I’ve been super happy with the staff and services I’ve had done with car craft. They get everything done in a timely fashion and their quotes have always accurate and reasonable. Thank you!
I have become a regular customer at Car Craft due to the quality service, great people, and quickness with which they get things done. I know my vehicle is being taken care of and the peace of mind their warranties provide is one less stress in a chaotic life. Mary and Norm are great - always helpful and honest.
Phrank Rizzo
Phrank R.
Norm is fantastic, everyone was very kind and pleasant, work done on time and for the quoted price. Could not ask for better service!Highly recommend this fantastic shop!
Hélène Déziel Letnick
Hélène Déziel L.
Snow came as a surprise to everyone this year. Car Craft were so helpful in trying to fit me in to install my winter tires. They were so friendly, cordial and provided great service. Thank you!
Lisa Corbeil
Lisa C.
Impeccable service and honest, trustworthy advice. Carcraft provides themselves on safety and that is something that is paramount to me and my family. Car craft has my vehicle on a regimented maintenance schedule to make sure we are always safe on the road. Highly recommended!
Annabel Fairweather
Annabel F.
Very impressed with Car Craft! They got everything done quickly and kept in touch with me throughout the whole process, will definitely go back there in the future!
Mark Rossi
Mark R.
Always a pleasure taking my car here, prompt professional and quality service with timely and clear communication. Great friendly people at this locally owned business!
Sandra Roffel
Sandra R.
Grant Donnelly
Grant D.
When I get round to buying my dream car, an old Landrover 110 I know where Im going..I needed to get my Hyundai checked over for BC registration. I found Car Craft via a google search and decided to risk it based on their ratings...The team at Car Craft are superb... I decided to wait for my vehicle which gave me a small window into their operation. When your front desk team greet the customer by first name and the customer greets you back by your first name...You know your doing something right...Repeat customers,,,all smiling and chatty...Another good sign...Explaining to customers what is wrong, what needs fixed, now versus later versus not for a long time...And accommodating emergency walk ins even when they thought the issue wasnt something they could deal with...Customer service at its very best..Thought they could do with a comfier chair in reception...
Chad Giesbrecht
Chad G.
I had a great experience with car craft. Very knowledgeable and friendly service. Thank you! I will be back.
Ingrid Wirsche
Ingrid W.
I just moved to Kelowna from the Lower mainland....I was concerned with finding a good, reliable and honest mechanic. Well I found them. I took my car in this morning for a oil change....and they checked it over, a 50 point inspection, no extra I'm confident and ready for winter. It/s so good to find a mechanic I can rely on.
Roy Lycar
Roy L.
Great friendly old fashioned service. Quick and effiicent. Roy
Brigitte Lange
Brigitte L.
We got stranded with our RV and Car Craft helped us out with a repair on the same day. Awesome!
Barb Gladue
Barb G.
Once again professional, timely service. I'm very grateful!
Norm Hebert
Norm H.
Jeff Weder
Jeff W.
Fantastic service!! Friendly and knowledgeable staff!!
Carol Ruttle
Carol R.
I have taken my van to Car Craft for any and all servicing for the past 8 years... they are most helpful.. do a wonderful job..are a very honourable company to deal with..I would highly recommend them to any one.. specially to seniors as you can definitely trust them .
Dominique & Maureen Raymond-Desmond
Dominique & Maureen R.
Just got our (only) car back yesterday. After the original diagnostic, we got a phone call telling us the issue was caused by a different part, unfortunately more expensive. After we gave the go ahead, the right part was ordered overnight and the car was ready by the end of the day the next day. We appreciate you keeping us in the loop with all the details as soon as you have them and getting the job done right. Thanks for treating us like family.
Michelle Plantinga Schueler
Michelle Plantinga S.
I was extremely impressed with the amazing service I received at Car Craft Automotive! Very fair prices and great people to deal with. I definitely recommend them!!!
Jason Munro
Jason M.
After a long search for a trustworthy mechanic in Kelowna I can't be more happy to have found car craft. I have had a few jobs done with them and will be back for sure. Great staff and so helpful.
Jacqui Acree
Jacqui A.
Love Car Craft! Integrity and trust is what sets them apart.
Very friendly, good price and fixed my issue. Will definitely be using them as my regular mechanic. They can also text you to give you updates which I found awesome! Thanks again guys!
Brad Kynoch
Brad K.
Friendly, efficient, speak in terms you can understand, and let you know (honestly!) what's actually required to fix now for safety and what's coming soon. Tony and the team are the honest mechanics I had been waiting to find in Kelowna. They've earned my loyalty and I hope you have the same experience!
Brad Kynoch
Brad K.
Friendly, efficient, speak in terms you can understand, and let you know (honestly!) what's actually required to fix now for safety and what's coming soon. Tony and the team are the honest mechanics I had been waiting to find in Kelowna!
Logan Miron
Logan M.
Extremely impressed with the service I received at Car Craft Automotive! Got fed up with the lies, high prices, and unnecessary work I was getting at my dealership, so I decided to try a new place. Car Craft was honest and straightforward about what needed to be done, and what could wait. My car was in and out within 5 hours, and the price was fair. I will definitely be making Car Craft my go-to for car repairs, and I recommend it to anyone looking for a new automotive shop!
Jenna Cooper
Jenna C.
Great service, fast and friendly! I would recommend 100%
Ron Smith
Ron S.
Friendly, efficient and professional service. Very pleased. Thank you to Norm and all the staff at Car Craft.
Perry Wilson
Perry W.
Excellent Service; friendly, knowledgable staff; great coffee.
Aaron Graston
Aaron G.
I've had my car serviced here for the past year, always to my utmost satisfaction! Friendly and professional staff, I'm always leaving impressed by the quality of their work. Car Craft, and particularly their mechanic Ethan (he's been my primary mechanic), has earned my loyalty.They continue to painlessly meet my automotive needs 🙂
Andrew Avril
Andrew A.
Unlike many automotive repair shops, the staff at Car Craft are always great to deal with. Honest, straightforward, accommodating, friendly, and professional. I took my jeep there for some diagnostics, and after following their recommendations, the persistent mystery squeak was gone!! Thank you guys so much!
Brian Rowe
Brian R.
Explained before what could be wrong with my problem and gave possible costs depending on results. Everything was bang on and repaired in the time frame estimated. Very please with the service and was it was very pleasant dealing with the staff. Will be back for future servicing!
Steve Acree
Steve A.
I trust the people at Car Craft, and that says it all. Norm is amazing to deal with!
Samantha Banks
Samantha B.
The folks are Car Craft are INCREDIBLE! When I moved here from Ontario 2 years ago I was hesitant to find another true mechanic/shop because I know absolutely NOTHING about vehicles and didn't want to be lied to. My car was making terrible sounds so I called in and Norm scheduled me in for the following week, according to my schedule. When I called in a panic wanting to get in that week because I wasn't sure if my car was safe to drive, Norm told me no problem and they would take care of me. I brought it in 2 days later, and it was worse than I suspected but Norm and team were completely honest, compassionate, and open about what needed to be done immediately, what will need to be done soon and what can wait. They were open and honest about my safety as well as my car in general. I am incredibly thankful I've found this honest, fast, accommodating shop and will only return here!
Barb Gladue
Barb G.
I need to tell everyone about Car Craft Automotive. Not too long ago I thought I was needing new brakes, and new tires as my car was making a horrific noise. It was an incredible relief when they told me that I didn't need brakes, and would supply me with some safe tires. They could have told me I needed both, I wouldn't have known the difference. I'm very grateful that I can trust their integrity to only charge me for what I need. Thank you to all the staff there!
Janice Watt Tsoycalas
Janice Watt T.
Even though I have an older car, 2000 Ford Focus, I always feel that I get very respectful and awesome service from Norm, Bridgette, Tony and the rest of the guys. They are more than fair and never do work that is not needed. Thanks for everything and also the great magazine.
Rhett Franke
Rhett F.
I took my car in for work to car craft and Norm was very easy to deal with. Came up with a diagnostic for the car and let me know very quickly and gave me time to think on what to do. He Didn't try to push work on me, and was very kind. Would definite recommend! Thanks car craft!!
Rob Plaxton
Rob P.
Tony is a hands on owner. While allowing his staff to do their job he was also there to make sure I was happy from start to finish. The work was done quickly and done well. Super happy with the experience.
Larry Arrance
Larry A.
Testimonial for Car CraftThe good people at Car Craft proved that my vehicle and my business were important to them. A miscommunication led to my vehicle getting more service than I'd asked for.When I brought it to their attention they recognized where the mistake had occurred and immediately took the steps make me a happy customer again. They run a first class operation and I would recommend them to anyone who wants their vehicle serviced by people you can trust.Larry Arrance
Balazs Gerloczy
Balazs G.
Best automotive service in town, hands down! Norm and co. run a very tight, courteous and high quality shop. Highly recommended!
Samuel Mercado
Samuel M.
Great people who are always finding the best solution moving forward! highly recommended
Marilyn Mack
Marilyn M.
Great service, great staff, great perks, great tires, overall great shop!!!
Brandy Lofstrom
Brandy L.
Seiwon Kang
Seiwon K.
Norm was really kind and helpful. He explained the issue very thoroughly and gave me an easy-to-understand breakdown chart of the issue I had with my car. Great service.
Kevin Macdonald
Kevin M.
After years of looking for an honest and reliable mechanic/garage and trying many out I came across Car Craft Automotive with Tony Diemond and staff. They have great service, honor their work and know their stuff. I have a diesel pick up so cant just take it anywhere and have found Tony to be a diesel Dr!For all your automotive needs I would highly recommend you give these guys a try.-Kevin Macdonald
Nancy Jane Lawrence
Nancy Jane L.
Norm and his team at Car Craft are AMAZING!!! I am so impressed by the way that they take care of their clients - they are very personable, and take the time to explain things. I am very grateful for them, and my car continues to run in great shape thanks to them!!!
Peter Nightingales
Peter N.
Excellent service. Quick and efficient. Can't think of anything else but 10/10 for the team. Especially Jessi, very supportive, helped me and other lady get a taxi home, kept in touch will all repairs made to the car. Keep up the good work, guys.
Rudy Froese
Rudy F.
I recently brought my Class B motorhome to Car Craft while in Kelowna for a visit. The experience was great, starting with them fitting me in the same day without an appointment. I had an engine warning light on, and they gave me a few potential solutions that may correct the problem without any cost. I followed their suggestions and an hour later the engine light was off, and stayed off. Free advice can be worth a lot. I got the distinct feeling that they could be trusted, and that's another quality in the automotive repair industry that is rare. Since I visit Kelowna frequently, I'm pleased that I have found a place where I can have my car taken care of with confidence.
Peter Nightingales
Peter N.
Excellent Service. Quick, efficient and friendly staff was willing to explain all details. Very Satisfied with doing business with Car Craft. Will for sure come again.
Liisa Niicole
Liisa N.
I don't live in Kelowna, I was down shopping for a new car. I quickly checked "auto repair shops kelowna" on google, Car craft had the best stars with the most amounts of comments. I talked to Norm & he was AMAZING!!! He answered all my questions, showed me things to look for when car shopping. Looked over the car with me quickly. I wanted the car to be inspected there before buying it. However I was scared they would call the deal-ship tell them the finding & then call me. Not the case, He called me talked over the findings, I paid the bill, he then emailed me the report/invoice. He was also able to get it in the next day. Which was great, because I was/am hopping to be able to pick up the car in 2 days. It's a shame I can't go there with all my car issues/repairs/maintenance. If I'm ever in that area & my car breaks down they will be my 1st & ONLY call. Thanks again so much to Norm & staff!!!
Lisa Ross
Lisa R.
I don't live in Kelowna, I was down shopping for a new car. I quickly checked "auto repair shops kelowna" on google, Car craft had the best stars with the most amounts of comments. I talked to Norm & he was AMAZING!!! He answered all my questions, showed me things to look for when car shopping. Looked over the car with me quickly. I wanted the car to be inspected there before buying it. However I was scared they would call the deal-ship tell them the finding & then call me. Not the case, He called me talked over the findings, I paid the bill, he then emailed me the report/invoice. He was also able to get it in the next day. Which was great, because I was/am hopping to be able to pick up the car in 2 days. It's a shame I can't go there with all my car issues/repairs/maintenance. If I'm ever in that area & my car breaks down they will be my 1st & ONLY call. Thanks again so much to Norm & staff!!!
Bonnie L. Semeniuk
Bonnie L. S.
I bought a 2007 Ford Explorer in January and it had issues! I was referred to Car Craft by the insurance company and they inspected the vehicle and did the repairs, I was treated very well, no extra fees and the vehicle runs great now. I went after the dealer to pay for the repairs which came to almost $2,000 and I did get some $$ back. Every vehicle should be inspected before a seller advertises it like the law in Ontario, it should not be up to the buyers to pay for it.
Ulf Lonegren
Ulf L.
Michelle Kapelle
Michelle K.
We are very impressed with the friendly service we received at Car Craft Automotive. The mechanics are very knowledgeable and were eager to discover the fault with our van in a quick and responsible way. We highly recommend Car Craft Automotive and will encourage our family and friends to trust their vehicle repair to these mechanics.
Krista Stevens
Krista S.
I'm writing this review for my husband. We recently took his 2001 Jetta in for an out of province inspection and were very pleased with the service we received. The members of Car Craft were both timely and professional and we would highly recommend them. Thank you Car Craft!
Katrina Hiebert
Katrina H.
Great people with awesome service! For your vehicle needs this is the place to go!
Bill Maier
Bill M.
Recently had major mechanical work done on my high mileage SUV. I have used their services in the distant past when Rob saved me a bundle by knowing the engine and therefore he suggested that motor work was not necessary, that simply the use of a specific additive would solve the problem and it did! The recent repairs were done expertly and quickly. I was also assisted by the use of one of their courtesy vehicles. The repairs came with a very thorough diagnostic report which was timely because I had not caught the symptoms of other problems. I was not pressured to do the additional work but I will; they are trustworthy and their prices are very fair. They also have a "loyalty program" which yields instant benefits! I believe their work has enabled me to put close to 400,000 kms on my car!
Odette Baumgartner
Odette B.
We have used Car Craft twice now and have been happy with their customer service and auto service. Their honesty and expertise is appreciated!
Justin Scales
Justin S.
whether it's an oil change or a big repair, I trust the team at car craft with my vehicles to do a great job without over charging for things I don't need. Highly recommended.
Jan Dillon
Jan D.
Took a vehicle in to be analyzed on referral from another mechanic. Car Craft performed the analysis quickly and then didn't even charge for it!! Will definitely be back and would recommend their service!
Francisco Rubio
Francisco R.
I have always received great service in a timely manner at Car Craft. This is my place to go whenever I get any issues with my cars. Tony and his team have always provided friendly and trusted service.
Janneke Smith
Janneke S.
Another visit to Car Craft. Great service! Also great communication with a 50 point inspection list with recommendations of repairs that need be done soon or in the near future including how much it will cost. I can highly recommend Car Craft. Janneke:)
Alysha van Boven
Alysha van B.
Top customer service and I live that they didn't proceeded with further work before asking. Also their customer perks are awesome!
Elaine Dillabaugh
Elaine D.
If your looking for Great Service this is the place to take your car. Honest people and so nice to deal with
kevin kerstens
kevin K.
For years I have been taking my car to the dealer for oil changes and they always find ways to up charge me. I was pleasantly surprised to receive a bill less than half of my previous dealer oil change. The service I received was excellent and the staff were very friendly - no problem recommending this Car Craft location.
Sandra Bradshaw
Sandra B.
The people at Car Craft are really helpful and do a great job with my vehicle. I highly recommend them. 🙂
Paul Beauchemin
Paul B.
Car Craft has been my trusted go to shop for the last few years for all my cars. The most important characteristic of a vehicle repair shop in my mind is trust and integrity. Tony and his excellent team of technicians have always provided top notch service in a timely manner and at a fair price. I wouldn't hesitate to recommend this local family run business.
Darcy McFarlane
Darcy M.
I am a mechanic who recently required some work on Christmas holidays while visiting Kelowna. Due to our travel situation and short timeline, the owner located parts for us on new years day, and worked in our vehicles (two in our party actually) first thing the next morning. As a mechanic's teacher, there are a few things I always tell people to look for in a shop. 1. Trust: you should trust your mechanic like your doctor 2. Time: do they take the time to communicate with you? first to understand the problem you deescribe, and second to communicate to/educate you about what they have found. 3. personal relationship: are you a licence plate or a person? 4. honesty: striaght forward with what are pressing matters, what is of minor concern etc. vs the "everything is a major issue" sales method. 5. Small enough that you get to talk to techs, not just someone that service writes, but doesn't even know what a wrench is. But large enough that they are well trained, well tooled, and well equipped. In all these area's, car craft scores top notch in my books! They treat their staff and their customer's very well. Don't miss out, if you live in Kelowna, make Car Craft your shop!!
Phil Spoelstra
Phil S.
I'm from out of town and arrived in Kelowna with a Camry that had a 'service engine light' on. Car Care were caught in that busy, awkward week between Christmas and New Years, but still helped me by giving me a loaner car and they got my car back on the road again so that I could get home in time to get back to work. Really appreciated how hard they worked to help me out.
JoAnne Adamson
JoAnne A.
I just has my Hyundai Santa Fe fixed there. They were able to fit me in right away and went out of their way to find a cost effective rear tale light. Great Service!
Alexander Lamb
Alexander L.
The most impressive things about Car Craft is their honesty and efficiency of work . They do what it takes to get your vehicle back in a reasonable amount of time with a bill that wont make you faint, all the while doing a fantastic job!
Patricia Goertzen
Patricia G.
Squeezed me in, analyzed the problem and recommended another place to have service done because they knew they couldn't meet my deadline needs. I appreciate that my needs were primary!
Erin Coupland
Erin C.
Absolutely to notch customer service. Really impressed.
Jean Watson
Jean W.
Car Craft are professional and welcoming . I love the service, the follow up and they know what they are doing!!! They let me know when are work trucks need to be serviced and that makes my life easier!!!
Sarah Rossiter
Sarah R.
First visit the other day -- great, friendly, honest service. As a woman, a first-time car owner, and an inexperienced manual driver, I'm basically the most ideal demographic for ripping off... but when I brought the car in with suspected clutch trouble, they gave it a going-over and (in the nicest way possible) pronounced the only trouble my inexperienced standard driving technique. When I came to pick it up, Tony took me out for a drive and gave me some shifting pointers, taking the time to explain the mechanical reasons behind them. They could've told me I needed a new clutch, and I probably would have believed them; instead, I got a helpful driving lesson, and was charged only about half the normal rate for clutch diagnostics. On my way out, for my own future reference, I asked for a quote for an oil change, and Mary down-sold me (who does that?) from the quote for synthetic oil that I asked for. To top it off, while out for a drive, Tony was asking me about my PhD research, which is on an utterly dry and arcane topic in the history of philosophy, and actually seemed genuinely interested in it -- not your average mechanic's interests! 🙂 Super nice guy. I'll certainly be back.
Luke Joseph Menkes
Luke Joseph M.
Excellent service, honest assessment. Very helpful and courteous.
Mike Rocheleau
Mike R.
Very happy with my first experience at Car Craft Automotive.Timely updates on how much each of the things I wanted looked at/replaced would cost, including labor time for each. Most importantly all things I brought my car in for were addressed, even one that was a pretty oddball situation (headlight alignment with some broken parts that no one knew was broken in advance). My car feels like a whole new experience to drive now, thanks guys!
Wendy Purcer
Wendy P.
The we always appreciate the great service and honest advice. Thanks team CC! I never worry about recommending you.
Kiko Armstrong
Kiko A.
Car Craft was recommended to me by one of my co-workers. Best thing ever! The Car Craft Team is a bunch of hard-working, very honest people and I would recommend this place to anyone who's looking for an automotive shop!
Ruth Lamb
Ruth L.
Car craft once again proved they are my 'Home Town Garage'! Reliable, fast, professional, friendly and honest is how I would describe Car Craft. After doing business you walk out of the shop expecting to be in a small quiet town with John-Boy walking by! 🙂 Thanks again for looking after my Mini!
Paul Cotton
Paul C.
Fantastic service. Detailed estimates, invoices, and upcoming maintenance check list. I shall continue to use Car Craft for our families future automotive needs.
Jaimee Graston
Jaimee G.
I've used many different automotive repair places in Kelowna over the years. Car Craft is by far one of the best for honesty and workmanship.
Rory Anderson
Rory A.
Great bunch of people that kept me updated on what was happening with my car while it was being serviced so no surprises. Knowledgeable about many things that I was not, answered my silly questions with a smile and fixed my car. I recommend you give them a shot, you wont be disappointed.
Greyden Girouard
Greyden G.
Car Craft is an amazing company and definitely the place to go if you're looking for any car repairs. They were friendly, easy to deal with and not only did they do great work on my car, but helped me understand why they did the repairs that were needed. I wouldn't go anywhere else for my car repairs.
Chris B.
Chris B.
Great service
Kara Komarynsky
Kara K.
I cannot speak highly enough of the staff at Car Craft Auto. Exceptional customer service every time I go in. The staff is friendly, knowledgable, and the quality of work is amazing.
Chris Onyett
Chris O.
These guy offer great service and honest advice. Highly recommend to anyone living in the Kelowna area!
Chris Onyett
Chris O.
These guys are fantastic. Great service, fast replies and very honest. Feels great to finally have a shop in Kelowna I can trust.
Alan Atkins
Alan A.
The crew at Car Craft are first rate. I highly recommend them
Erik Adamson
Erik A.
Great service, great work. Been going here for years and have gotten all my family to go here too.
Sandra Bradshaw
Sandra B.
I am delighted with the service I got at Car Craft. They are honest and ethical and don't try to upsell you things that are not necessary for the good running of your vehicle. Thank you Car Craft.
Ashley Fulks
Ashley F.
Our company vehicle needed to have the oil changed so we took it in. They were quite busy so Tony, the owner, lent us his own vehicle so we wouldn't be without.Awesome service by people that car about you and your car.
Jo-Ann McLellan
Jo-Ann M.
Car Craft is a real people company. I always get a friendly greeting when I arrive and the services are explained to me. I really like how they give me recommendations as to what work will be needed on my car next so I can plan ahead.
Barbara Pryce
Barbara P.
We found the service to be excellent and the front staff very friendly.The one issue that we had was with a estimate on a transmission service.The estimate was for 248.27, when all was said and done it ended up at 448.73 after (there was a small repair done to some miss-threaded oil pan holes)which was perfectly fine. The cost of the replacement fluid and trans kit for some reason were not included in the estimate, although two other repairs I had estimates for had all the costs included. The extra 142.00 for parts not listed, was a bit of a shock , as these I have been told are required and should have been listed as extra or included in the initial estimate.I was given a 57.00 discount of the bill, which was great or the bill would have been even higher.I will be making sure all service/parts are listed, before authorizing work.Other than that we will definitely be back.
Dan Oliver
Dan O.
Great, professional & friendly service. They fix what is required and let you know what is coming.
Laura M
Laura M
Excellent Service, Great staff, Thanks for all your help.....
Krista Krohn
Krista K.
Tony @ Car Craft did an excellent job on my truck. The tranny was shot & the clutch was toast. My baby runs beautifully now and it was an easy process with lots of communication, and a super fair price considering the immense amount of work needed. Go to Car Craft for honest prices, fantastic work and to support local business.
Faye Hedberg
Faye H.
Never try to up sell or fleece the customer. Honest, trustworthy service. Reliable, dependable and considerate of all their customers.
Jenn Kyllo
Jenn K.
Excellent service, and they always try to get you in as fast as possible! Highly recommend Brigitte and the team at Car Craft!
Jarome Hawkens
Jarome H.
I would highly recommend Car Craft to anyone who values honest, ethical, quality workmanship. Tony and his team will not only fix your vehicle, but give you an explanation and updates throughout the process. They truly go above and beyond, and they stand behind their work! I won't take my truck anywhere else.
Brendan Smith
Brendan S.
Very friendly and helpful staff who are truly out to help their customers. Appreciate all their hard work.
Kitty Monster
Kitty M.
Tony, Norm and Mary have been extremely helpful with my fix and situation. They were informative, friendly, calm cool and collected. They did everything in their power to deal with the insurance claims office in order to have my claim put through, and kept me informed the entire process. I highly recommend these guys to anyone who needs any work done, as they are trustworthy, kind individuals.
Barbie Multan
Barbie M.
Tony and his peeps at Car Craft.... Like a big family, That treat you the same!Great one on one service where your not just a number!!!Perfect diagnosis, and even a fine loner car / truck to suit your lifestyle!!!!Da best!!!!!!
Ryan Hank
Ryan H.
I have worked with Tony in the past and now that he has his own shop, he will be my guy going forward. I had my drivers side front door lock cylinder unscrew itself after 10 years and he was able to fit me in the next morning and had me ready to go.Who knew a little lock could cause so much headache? Tony and his crew took that headache away.Great place to take your vehicle, no games, just facts
Jared Goosen
Jared G.
I'm happy to have found Car Craft because they do all types of mechanical service and are great at it. Plus, they're a locally owned/operated company. Thanks guys!
Derek Kuntz
Derek K.
Friendly, knowledgeable staff to take care of all your automotive needs and with a variety of clean and well maintained courtesy cars they will have something similar to your vehicle so you wont have to give up your family van to squeeze in to a coupe.
Rick Sanchez
Rick S.
I got my brakes checked as they started to smell coming down the coachella. After a thorough inspection I was told they were fine and I saved a lot of money. I also received extremely genuine customer service. I will definitely be back.
I would like to Thank the folks at Car Craft Tony, Mary and Scott and the rest of the crew for the great work on replacing the engine in my GMC Truck.They did an amazing job and I highly recommend Car Craft for all your repair work. Thank You Paul Thatcher
Paul Thatcher
Paul T.
Thanks Tony Mary and Scott great job on replacing my engine great service great price.
Ethan Delichte
Ethan D.
Paul Beauchemin
Paul B.
Thank you so much to the team at Car Craft. When the GM dealership couldn't see past the diagnostic machine to solve the issue, your knowledgable team picked it up and solved our problem. You guys went above and beyond. Service with integrity and value. I can't recommend Car Craft enough.
David DeGreeff
David D.
Wow, what a great team! In addition to what others have stated I would add that they are one of the more competent, knowledgeable and ethical shops I have ever received service from. In fact, they have demonstrated more knowledge and expertise of my vehicle than the dealerships I have been to.Thanks for all your hard work and support guys and gal!
Tom Burzuk
Tom B.
The team at Car Craft provides excellent, honest, courteous service. I love that Car Craft is a one stop shop for all my mechanical needs from oil changes and major repairs to new tires.
Nathan Sawatzky
Nathan S.
When one receives good service at a mechanics, one must really tell everyone! My truck broke and I needed it fixed. I received excellent service, clear communication and transparency into the cost of everything. Honestly, if you need a mechanic (and hopefully you don't), I would highly recommend Car Craft Automotive.
Shahin Dashtgard
Shahin D.
Last week we were coming down a hill in Peachland, and our brand new brakes on our Dodge Grand Caravan started to smoke: the brakes had been replaced 6 days prior in the Vancouver area. I called up Car Craft at 4:30 pm on a Friday afternoon. They closed at 5 pm and were not open Saturday because of planned renovations, and we were returning to Vancouver on the Sunday. I explained my situation, and the guys at Car Craft agreed to stay open to repair my van. They stayed until 8:30 pm to fix it! Not only that, they had the forethought to order parts for the van because the parts store closed at 5 pm, and they wanted to make sure they had what they needed just in case. They reviewed repair options with me, proposed a plan of action (not the most expensive option), and completed the work that night: the brakes have been working perfectly since. In terms of customer service, honesty, and quality of work, Tony and Norm at Car Craft exceeded all of my expectations. If I lived in Kelowna, they would be mt go to mechanic shop. If you are passing through Kelowna and need a mechanic, visit these guys first, you won't be disappointed.
kate day
kate D.
Great guys and awesome service! On a swamped day Tony and Norm took the time out to check my brakes for me so I could make the two hour drive home safely. Thank you for getting me out of being caught between a rock and a hard place!
Dave Glason
Dave G.
The whole crew is friendly and professional. My issues were dealt with quickly and kept within my budget.
James Adamson
James A.
Honest and great work. Norm and Tony took the time to walk me through the issues that needed attention immediately and told me about the stuff I should be planning on repairing soon. Only did the work requested and felt great from drop off to pick up. Highly recommended!
Stassi Diemand
Stassi D.
Rob Condon
Rob C.
Have tried several local shops, these guys are the best!
An honest to goodness mechanical shop that is family owned and operated by a professionally trained interprovincial red seal journeyman mechanic with many years of experience. The only shop in Kelowna that I completely trust with my family's vehicles.
Eric Cayer
Eric C.
Balazs G
Balazs G
Agree with above, best service in the Okanagan!!!!

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