Car and Truck Repair Reviews
Trustworthy and knowledgeable, they have on multiple occasions surpassed my expectations. Thanks Guys!!
Had a universal joint blow in my truck, they fixed it for me on very short notice so i could get back on the road to go home. Awesome place highly... recommend and thats coming from a fellow mechanicread more
Been here 2x already, always friendly service and always accomodating of my sudden Out of Province inspection appointments 🙂 very friendly and... personable staff too. Will use again!read more
Jon and his team are fantastic. I have brought several vehicles to this business and never left unsatisfied wit the work done. They have done just... about every service I can think of replaced suspension in myt van and ficed the bmw engine leak. to the power windows in my classic car. I am confident in saying that Car Craft is one of the most reputable shops I have ever dealt with.read more
John and staff have taken great care of my Jeep and I. He treats you well, is honest, and truly wants to fix the problem and for the best price. I’ve... been back multiple times, and will go back again when the need arises!read more
Thanks for the honest and quality work!
I took my jeep in because the check engine light had come on the night before. After a diagnostic, it turns out I needed a new battery and spark... plugs. This was an unexpected expense and John was nice enough to take $80 off of labour price. I got my jeep back the same day and will definitely be coming back for all future mechanic needs!read more
I have been to car craft a few different times. This time I took my gf's truck in to get worked on. The crew here have always been been great and... understanding. After trying other mechanics in town this is where I always take my vehicles now.read more
Super service - extremely accommodating (issue with car over the Christmas holiday), friendly and professional front end (Loyas is great) and... incredible value. These guys go the extra mile! Much appreciated and highly recommended.read more
I needed a Commercial Vehicle inspection. They were great on the phone and got me in the following day. Great customer service!
Thank you Car Craft Management, Staff and Mechanics for helping a Momma not totally disappoint her oldest daughter by getting the Sunfire car window... be FIXED before Winter ❄☃️!!read more
Brought my bmw for an out of province inspection. They were very thorough and professional and had car ready for pick up in a few hours.
Sandrine Bernier C.
I called about 7 shops in kelowna and they were the only ones willing to try and squeeze me in in the same day, the guys stayed over hours to finish.... Big shout out to them. Thanks a bunch, highly recommend. Ps- chocolates at the front desk plus amazing custumer service.read more
Great team! got me booked in on short notice and completed the job on the same day. I had them delete my EGR and install an aftermarket 3.5" air line... on my dodge 3500 6.7 diesel. They did a great job and even polished it after. 10/10 service, decent price, will be returning in the future.read more
We HIGHLY RECOMMEND Car Craft. They are friendly, professional, honest, knowledgeable and fair. We have finally found our go-to vehicle shop. I'd... give 10 stars if I could. Thanks guys for everything!read more
This is the best place I have been to in kelowna for service on my car . They went above and beyond expectations. They managed to get my car in on... the same day I needed it done !!My car was not drivable. The parts suppliers brought in the wrong parts . The staff reordered the parts and stayed past closing to make sure I got my car back !I can't say enough good about these guys !!read more
They were super friendly and helpful snuck us in right before closing because it was the weekend they also have us coolant on the house before we... came in very friendly and professionalread more
I don't know anything about cars, but I do know these fine folks are keeping my car running as it rolls towards 300,000 km. Thanks guys, you run a... great garage!read more
Elevation Outdoors E.
The team at Car Craft is great. They are a reliable partner in helping keep our bus running well so we can focus on delivering programs and not... worrying about our vehicle.read more
I own a 2008 Jeep diesel and put on lots of city miles. Most shops don't have the expertise to work on diesels. Car Craft Automotive was... recommended to me as well qualified and with a good reputation. They have been doing all my work for the last couple of years. My vehicle is my 'office' and I simply can't afford down time. Tony and John (previously Mary) have always tried their best to get me back on the road as quickly as possible. They aren't afraid to charge but their work is quality, timely and professional.read more
Absolutely amazing people work here. Very professional and friendly. Highly recommend taking your vehicle here, I was more than satisfied with the... service. Thank you very much!read more
John was amazing! He took my truck in and helped me when I needed so much work done on a limited budget. He helped me to understand what was priority... and what could wait so that my truck would make it through the winter. The mechanics and staff are friendly and knowledgeable and I couldn't be more pleased! Thank you Car Craft. You really helped and I am so thankful!read more
Truly an amazing business! Fantastic staff, everyone was so down to earth and easy to talk to. Shout out to Julia, she went above and beyond (and for... a drive lol) to help make this the most stress free experience possible. I know nothing about cars, but no one here made me feel that way. I will be coming back here for everything! Thank you again Tony!read more
Pandosy Village D.
The service is incredible, they have gone out of their way to help me. I really apprieciate them!!!
We were in the middle of a holiday with transmission issues.John took great care of us and got us on our way. I appreciate his advice and his level... of service.read more
Love this place! Always friendly, professional, understanding, helpful. Have been going here since I moved to Kelowna a few years ago and although I... now live in Winfield, I still make the trip for their service. Own two older vehicles and feel confident in Car Crafts ability and expertise to keep them running and in great shape. 🙂read more
John at Car Craft really went out of his way to help me out.
I don't know where to even begin with this business because they are so amazing in so many aspects! I am new-ish to town and was looking for a... reliable mechanic...was referred to Car Craft by another mechanic that was too busy actually and I am so glad that I was!I absolutely love the family feel they give off on top of being so professional and welcoming. They explain everything to you, take pictures of issues for you and give beyond fair prices. The most important thing is that they are so honest and work with your budget, in other words they aren't trying to take you for a ride, like I've experienced with some mechanics in the past.I can go on and on about my amazing experience here and with them but I suggest that you give them a shot yourself....you definitely won't regret it.Thanks so much guys!read more
For a first time visit, it was the best experience I could ever have. They are nice, they are friendly, and they succeed and what you need them to... do for your vehicle. I would 100% use this autoshop again.read more
Was offered quick service without having to schedule an appointment, Car Craft had good understanding of my car's driveability and they were able to... provide the right solution at a reasonable cost.read more
Great service and price. A "local" shop.
They just did a passenger side engine mount for me due to excessive engine vibrations in the frame. They added on the extras, exterior bulbs and... wipers at shop supply cost and still brought the total cost in under the 'no extras' estimate for the mount replacement alone. The replacement worked, the vibrations behind the passenger side dash are gone.read more
I went in for a pre-purchase inspection and was really happy with the service there! They explained all the issues they found, were great about... giving me quotes, and were very easy people to work with. I would highly recommend them and look forward to using their services again in the near future!read more
The staff here are very friendly. I have needed multiple fixes on my car since moving here, and the staff at Car Craft are usually able to help me... the same day that I call.read more
Very knowledgeable, professional,satisfied with their service,took my car 9am was done by 2pm,problem was resolved very quick,would recommend them to... everyoneread more
Called Tony on short notice and he was able to get my car in right away. Very professional, explained what was needed with my car. If your looking... for a very good local kelowna shop Tony and Car Craft is the place to go. ** He even has his son helping out upfront **read more
I was referred to carcraft after purchasing a truck that had been worked on by Tony at carcraft. Tony knew the truck and got me in the next day... eventhough they were booked. His knowledge, expertise and efficiency were right on point. Carcraft has all my business from now on!!read more
Great service! 100% would recommend this shop to anyone who is having car or truck problems.
Another great experience at Car Craft, thank you Tony!
I called these guys in the morning, and they had me fixed up and ready to drive the coquihalla by the end of the day! They were very helpful and... thorough, they even offered to show me the parts that they changed and explain how everything works.read more
Thank you Car Craft for breathing new life into our 1998 Toyota 4Runner. It has been transformed! Great service and attention to detail; you always... go the extra mile to accommodate your customers. Appreciated.read more
FARID BIN Z.
I brought my 20-year old minivan for an oil change as well as for the health checking since it has gotten leaking somewhere which I do not know... myself. I went there with my limited knowledge about what was wrong with it and at the same time I know that it is not worth spending much money on it. I told Tony the owner that I just wanna have a reliable car so that I can use it to commute from one place to another without any serious hassle to be worrying about. Tony took my concern, he is very straight forward, understanding and no hidden agenda to mark up the price. Now, I know what to do to maintain this car to be at its best state. Because of him, I am now at peace of mind.read more
It feels so wonderful to finally have a business I can trust when it comes to repairs on my vehicle. I have always hated seeing any sort of mechanic... because I find that they talk down to me, but this business gave me a very different experience. I am so happy to finally feel safe on the road! The staff were very helpful, and the work was done in a timely manner, I didn’t even have to miss a day of work! Everyone was friendly and knowledgeable, and the price was SO reasonable. I will definitely be back and I would recommend Car Craft Automotive to anyone!read more
I am so grateful for the work they did on my car!! I would highly recommend Car Craft for any and all vehicle work. They are very thorough not to... mention I've been stressing for months thinking my vehicle was supper unsafe due to a quote that was given to me by another automotive place. I went in supper stressed and left and extremely happy camper! I will no longer be going anywhere else!!Thanks againread more
I have been using Car Craft for 10 years now. That alone should say something as I don't know many people that show consistent loyalty to a business... unless that business is doing something right. Car Craft is doing it right. They have always treated me good, the business I work for and other customers I have spoken to while in their office. When you take it to them for any repairs they do it right the first time. I cannot thank them enough for their recent generosity and strongly recommend you give them a chance. They will not steer you wrong and will ensure your car is always road worthy. Good people, honest and reliable.read more
Have been very helpful, good service, competent; you know that you can trust them when you leave your car there, they are very reliable and... available. The best place in town!read more
Outstanding Service as always! Thank you for looking after me and my automotive needs!
10 STARS FOR SURE!!!!Excellent people, quality work and honest! Love you all!
Excellent service and highly recommend
Excellent service. First shop ever to actually have a loaner car. Went above and beyond to service my vehicle. Will be back for sure. Staff super... personable and helpful. Thank you!read more
A friend recommended Car Craft Automative to us. We got our car checked for repairs by another car repair place and decidedwe wanted a second... opinion. It was the best decision ever. John was the mechanic we dealt with. I told him that we were on a budgetand we need to get a second opinion of the work another place said, we needed. Also, I mentioned to John that the other place said,had an oil leak but, wouldn't touch our car as they said under the hood was to dirty. John said, he would check the car over and lookfor the leak.To make a long story short John was able to get all the work done on our car that fit our budget. Nice thing we were given a courtesycar which was nice.We are very pleased with the work and John's geniune understanding of our situation was apparent when he was speaking with me.We will definiently be coming back.The only thing for me to say is in the review they should have more 5 stars available. As I would have put more then 5 stars on.read more
If anyone i know needs work done on their vehicle in these uncertain times I highly recommend car craft automotive in kelowna . I was very impressed... with the sanitation and social distancing measures they took and their professionalism i witnessed amongst all staff when I needed critical work done on my vehicle.The team went above and beyond to help me get my vehicle safe and ready to drive. Tony was great at explaining to me everything that needed to be done. Thank you for what you do for the community your kindness will ease the stress from many families.Thank youread more
Very professional, excellent customer service and if something is not quite right they will fix it no questions asked.Very good work at a... reasonable rate.Will be going back as it is hard to find quality workmanship.read more
Excellent service, will definitely return for future maintenance for my vehicle and will recommend Car Craft to others.
Just before moving to Kelowna from Alberta I contacted Car Craft about the out of province inspection I knew I would need to secure my BC plates and... insurance. They told me it probably would be less expensive to do that in Alberta. I was so impressed with their honesty (and all the 5-star reviews) that I waited until I arrived here just so I could give them my business. They have earned my respect and loyalty.read more
Very trustworthy mechanics (something that is hard to find). I recommend Car Craft to all my friends. They have always gotten me booked in quickly... and I've always felt like they did the work that needed to be done and not gouged me for more money. Thanks guys!read more
Very amazing price. Amazing craftsmanship. Great service.Will definitely come back the next time I need work done on my truck.
I brought them a car for pre purchase inspection and was very happy with the service. I received a detailed report, nicely broken down into details... about the vehicle. I ended up buying the car as a result of feeling confident with Car Craft Automotive's professionalism. Thanks you guys!read more
They diagnosed and repaired an issue on one of our fleet vehicles that another repair shop couldn't, did the repair in the time estimated, and for... under the amount they quoted. Very impressed the Car Craft Automotive!read more
I went into this shop to have a brake assessment done. The service was excellent and done in a timely manner. I received a detailed diagnostic report... with photos, sent to my email. I was also able to take a loner vehicle out to complete my day, while the technicians were assessing my vehicle and discovered a broken rotor. I feel that the value was great, and recommend this place.read more
Thank you so much Tony and team for your amazing service. I came in not knowing much about cars and with a very limited budget. The awesome people at... Car Craft Automotive were able to stay within my budget and have my car running and good to go within hours. They also lent me a loaner vehicle, which allowed me to get all my running around done as it was my day off. I am overjoyed at the amazing service they provided and with the results of my car. I now feel safe on the road. I will be recommending you guys to all of my friends!!! If anyone if looking for a great team of mechanics with kind hards that do great work, this is the place to go.read more
My old lady was just in there after she hit a large pothole. They were very helpful and very prompt with the service. Best experience at a mechanic... she says she has ever had, which I appreciate greatly since she knows nothing about cars. Thank you, Tony for providing such an excellent experience!read more
Our vehicle broke down and our tow truck driver recommended this business for service. We were very please with the service, pricing and customer... service levels of the staff. I believe our contact person was John and he was very helpful and friendly. Car repair can be stressful but having understanding and friendly staff really helps. P.S. our car runs great now!!read more
Pam Nease S.
I have been a loyal customer of Car Craft for several years now and appreciate the friendly service and great advice. Being a single mompreneur, I am... especially grateful that I never worry that they are trying to "add" unnecessary work to my bill. Thank you Brigitte, Tony & John. The winter tires for my Mini Cooper are awesome & I love taking it up to Big White.read more
My son recently moved to Kelowna and had an issue with the headlights on his vehicle. Being a young man, starting a new life, in a new city, far from... home, a parent always worries that they will be done right by in a situation like this. John was very helpful, accommodating and did what he could to get him on the road at a very fair price. Car Craft Automotive now has a customer for life. Highly recommend. Thanks Johnread more
Car Craft was very friendly, efficient and A fantastic priceJohn was a great guy to deal with and helped us outWe will be back for all our car... repair needsread more
I highly recommend Car Craft! I have a daughter that just moved to Kelowna from Alberta for school. Her vehicle needed some maintenance work done... and dad’s always worry their daughters or son’s could get taken advantage of on certain things, ie. car repairs. Anyhow, I went online and researched reputable repair places and came across car craft. There were a lot of positive google reviews so I took my chances and called John. I let him know my situation and told him that I needed to be able to trust him and his diagnosis of what needed to be done. In my opinion he went above and beyond. It was a Friday and my daughter really needed her vehicle for the weekend. John actually put, I believe, four mechanics on it and it was done before the end of the day. I feel he gave us the best pricing he could and it was repaired perfectly. They have earned my trust and I wouldn’t hesitate to recommend their services. Thanks John and team for looking after us and making a helpless feeling Dad feel good!!!!Jeffread more
I have a fleet of vehicles and we only use Car Craft for our maintenance. Great customer service and professionalism can be hard to find in this... industry but everyone at Car Craft excels in these areas. I would highly recommend them to anyone.read more
Friendly, straight forward advice. Very thorough in their work. I will certainly recommend Car Craft to my friends.
Great service and knowledgeable staff. Work around your schedule as much as possible. Take my truck and car here everytime we need work or and oil... change.read more
I went to Car Craft Automotive for the first time today, and I can say I will definitely be back! Very friendly and knowledgeable staff. I knew that... my car was in good hands. I was very pleased and happy!read more
Friendly, knowledgeable staff that provide excellent quality work and go the extra mile. Will definitely be back and would recommend to anyone!
Laurie Anne F.
I wrote a post on “Car Craft Automotive “ review. A must read. I’d very highly recommend taking your vehicles there. 👍👍👍
Great job finding out what was wrong with my car. Thanks so much.
Staff are knowledgeable and very patient. If you have a problem with your car that’s a pain in the you know what! they will find it. And if you have... to leave your car for a couple days they will hook you up with a ride to keep you in motion.read more