Car and Truck Repair Reviews
I had to replace transmission fluid on my Acura TLX and, although they had to buy special transmission fluid from Harmony Honda Service here in... Kelowna, they managed to do it cheaper than Harmony Honda/Acura Service for $130!!! Acura is great vehicle but Harmony Acura Service suck as they are ripping people off, Car Craft guys, you are awesome, THANK YOU!read more
This place is great. Jessie and John will take care of anything you need. This is one of those places where you pay for service and you get service.... I've had the car in a number of times for various things and they've been able to deal with them all. Suspension, brakes, engine work, oil changes, doesn't matter. Recommend this place.read more
John and team, you have a customer for life! Outstanding service, reasonable (and well-explained) rates, on-time service, and wonderful customer... service and communication!Much like everybody else out there, am initially skeptical of repair shops. In fact, I’d clearly rather nearly drive my vehicle into the ground than interact with most repair shops! The rigamarole of being decidedly gouged and left without a vehicle for longer than anticipated with little follow-up (if any) is something I can’t be bothered with. But, as it goes, my brakes were in such an awful state that I found myself making a phone call to Car Craft—but only after poring over literally every single Google review, as well as the owner’s well-worded responses. John promptly answered my call, answered my questions, and proposed a drop-off and inspection solution that suited my generally unpredictable work schedule.Within an hour or two of the vehicle being there, I was contacted with a reasonable quote of the work to be done—all things I knew were overdue for service, and with no high-pressure sales, add-ons, or trying to pull a fast one on me (it happens often; maybe even more if you’re a female). They even fixed an issue without a need for new parts! I said I’d need my truck back by 4pm but was happy to schedule for a future date, to which John responded, “we can absolutely have it done for 4pm today; no need to call and check, just come on by!”Sure enough, at 4pm, it was there—completely done, clearly invoiced, and handed over by two staff that are clearly happy to be there and happy to be of service.I always mean to write positive reviews but I rarely get around to it. This place, though, was entirely worthy of ten minutes of my time to sing their praises. Great work, John and the Car Craft team!read more
Quick and friendly service!
They are very professional. Excellent service, and they will keep you updated about your car's works in progress while in the garage. I'll definitely... recommend Car Craft to anyone who want to avoid hassles.read more
Lois at the front counter was great to deal with and the manager John kept me informed with respect to a lot of work I needed to get done on my Dodge... Ram truck. They did all the work in a day and got my truck back to me when they said they would. John is very knowledgeable and explained his recommendations very well to me before proceeding and they all made perfect sense. I won't be taking my truck anywhere else except Car Craft after my positive experience with them. A great shop and good people who know their stuff. Highly recommend.read more
A Big Positive 5 Star shout out to John, the service manager and the CarCraft Shop in Kelowna, BC.I was driving through Kelowna as I was travelling... across our great country. My trucks A/C compressor blew up, they took me in right away and repaired the whole system to get me back on the road. Unfortunately, about 3 hours into my continued trip it stopped working. I couldn't turn back as I had to be in Ontario by a certain day. I called John and he advised to get it diagnosed along the way if I could, or in Ontario after arriving. At no fault of the CarCraft Shop, the new A/C compressor they had newly installed had a malfunction and it stopped working. They are mechanical, and sometimes new out of the box it can happen. It therefore needed a full replacement in an Ontario repair centre and I am glad to say John and the CarCraft shop stood behind their work and took care of that repair for me.Thank You John and the CarCraft Shop Garage of Kelowna BC for standing behind your work.Regards Jeff.read more
Rolled into town during the hottest week in BC history and literally blew my radiator upon arrival from the LMD. Called numerous shops who were... either busy or didn’t have the part. John and his crew though not only had the part and made the time to fix my car. They did it within hours with a brand new radiator which saved my entire vacation.read more
A+++Honestly, I've never had such a great experience at a mechanic than the one I had with Car Craft Automotive.They first helped me unlock my... vehicle within 30 minutes of the incident, then fixed my brakes (new pads, rotors, brake fluid), replaced my rear shocks, front struts and took care of wipers.They have a customer for life and I recommend them to absolutely everyone!read more
I was referred by some friends and I can't speak highly enough about the service I received from Car Craft. My husband & I work in customer service... and was so surprised to receive this from an automotive shop. As a female, I am intimidated by auto shops but they never for once spoke language I didn't understand and were so polite. My appointment was booked promptly and work done super fast and at a reasonable cost.They even went above and beyond to do an inspection. I will without a doubt return again for any other work and refer anyone that needs work done on their vehicles.read more
Recently, we took my wife's 2003 Malibu in for service. It needed some TLC, as the service work had fallen behind. Car Craft went over the vehicle,... made recommendations, and quoted a price to bring all the issues up to date. We took it in, the work was completed as per quote and in a timely manner, and a few months later the vehicle is running great, and all the issues we had before have been rectified. The staff made me feel very comfortable, and took the time to explain everything that needed updating, and how that would be accomplished. I was very happy with my experience with Car Craft, and will continue to use them for regular maintenance. I highly recommend!read more
The best shop in Canada. Kind and professional stuff. Best prices&service, they take the best care of their customers.I highly recommend this place... to everyone in the world.Amazing Serviceread more
This place saved me big time today. My trucks idler pully went flying off while I was driving and I needed to get to a job orientation in just a... short time. I brought my truck to Car Craft and their amazing staff got my truck in right away and had it fixed very quickly. I had enough time to make it to my orientation on time thanks to their fantastic work. I highly recommend going here!read more
Got an out of province inspection done here, service was excellent and on time. Would 100% recommend to anyone and will return in the future!
The staff are very kind, professional and welcoming! Got an out of province inspection complete and everything was done in a timely manner. Would... highly recommend this place to anyone 🙂read more
Trustworthy and knowledgeable, they have on multiple occasions surpassed my expectations. Thanks Guys!!
Had a universal joint blow in my truck, they fixed it for me on very short notice so i could get back on the road to go home. Awesome place highly... recommend and thats coming from a fellow mechanicread more
Been here 2x already, always friendly service and always accomodating of my sudden Out of Province inspection appointments 🙂 very friendly and... personable staff too. Will use again!read more
Jon and his team are fantastic. I have brought several vehicles to this business and never left unsatisfied wit the work done. They have done just... about every service I can think of replaced suspension in myt van and ficed the bmw engine leak. to the power windows in my classic car. I am confident in saying that Car Craft is one of the most reputable shops I have ever dealt with.read more
John and staff have taken great care of my Jeep and I. He treats you well, is honest, and truly wants to fix the problem and for the best price. I’ve... been back multiple times, and will go back again when the need arises!read more
Thanks for the honest and quality work!
I took my jeep in because the check engine light had come on the night before. After a diagnostic, it turns out I needed a new battery and spark... plugs. This was an unexpected expense and John was nice enough to take $80 off of labour price. I got my jeep back the same day and will definitely be coming back for all future mechanic needs!read more
I have been to car craft a few different times. This time I took my gf's truck in to get worked on. The crew here have always been been great and... understanding. After trying other mechanics in town this is where I always take my vehicles now.read more
Super service - extremely accommodating (issue with car over the Christmas holiday), friendly and professional front end (Loyas is great) and... incredible value. These guys go the extra mile! Much appreciated and highly recommended.read more
I needed a Commercial Vehicle inspection. They were great on the phone and got me in the following day. Great customer service!
Thank you Car Craft Management, Staff and Mechanics for helping a Momma not totally disappoint her oldest daughter by getting the Sunfire car window... be FIXED before Winter ❄☃️!!read more
Brought my bmw for an out of province inspection. They were very thorough and professional and had car ready for pick up in a few hours.
Sandrine Bernier C.
I called about 7 shops in kelowna and they were the only ones willing to try and squeeze me in in the same day, the guys stayed over hours to finish.... Big shout out to them. Thanks a bunch, highly recommend. Ps- chocolates at the front desk plus amazing custumer service.read more
Pace Andersen (Sweet baby S.
Great team! got me booked in on short notice and completed the job on the same day. I had them delete my EGR and install an aftermarket 3.5" air line... on my dodge 3500 6.7 diesel. They did a great job and even polished it after. 10/10 service, decent price, will be returning in the future.read more
We HIGHLY RECOMMEND Car Craft. They are friendly, professional, honest, knowledgeable and fair. We have finally found our go-to vehicle shop. I'd... give 10 stars if I could. Thanks guys for everything!read more
This is the best place I have been to in kelowna for service on my car . They went above and beyond expectations. They managed to get my car in on... the same day I needed it done !!My car was not drivable. The parts suppliers brought in the wrong parts . The staff reordered the parts and stayed past closing to make sure I got my car back !I can't say enough good about these guys !!read more
They were super friendly and helpful snuck us in right before closing because it was the weekend they also have us coolant on the house before we... came in very friendly and professionalread more
I don't know anything about cars, but I do know these fine folks are keeping my car running as it rolls towards 300,000 km. Thanks guys, you run a... great garage!read more
Elevation Outdoors E.
The team at Car Craft is great. They are a reliable partner in helping keep our bus running well so we can focus on delivering programs and not... worrying about our vehicle.read more
I own a 2008 Jeep diesel and put on lots of city miles. Most shops don't have the expertise to work on diesels. Car Craft Automotive was... recommended to me as well qualified and with a good reputation. They have been doing all my work for the last couple of years. My vehicle is my 'office' and I simply can't afford down time. Tony and John (previously Mary) have always tried their best to get me back on the road as quickly as possible. They aren't afraid to charge but their work is quality, timely and professional.read more
Absolutely amazing people work here. Very professional and friendly. Highly recommend taking your vehicle here, I was more than satisfied with the... service. Thank you very much!read more
John was amazing! He took my truck in and helped me when I needed so much work done on a limited budget. He helped me to understand what was priority... and what could wait so that my truck would make it through the winter. The mechanics and staff are friendly and knowledgeable and I couldn't be more pleased! Thank you Car Craft. You really helped and I am so thankful!read more
Truly an amazing business! Fantastic staff, everyone was so down to earth and easy to talk to. Shout out to Julia, she went above and beyond (and for... a drive lol) to help make this the most stress free experience possible. I know nothing about cars, but no one here made me feel that way. I will be coming back here for everything! Thank you again Tony!read more
Pandosy Village D.
The service is incredible, they have gone out of their way to help me. I really apprieciate them!!!
We were in the middle of a holiday with transmission issues.John took great care of us and got us on our way. I appreciate his advice and his level... of service.read more
Love this place! Always friendly, professional, understanding, helpful. Have been going here since I moved to Kelowna a few years ago and although I... now live in Winfield, I still make the trip for their service. Own two older vehicles and feel confident in Car Crafts ability and expertise to keep them running and in great shape. 🙂read more
John at Car Craft really went out of his way to help me out.
I don't know where to even begin with this business because they are so amazing in so many aspects! I am new-ish to town and was looking for a... reliable mechanic...was referred to Car Craft by another mechanic that was too busy actually and I am so glad that I was!I absolutely love the family feel they give off on top of being so professional and welcoming. They explain everything to you, take pictures of issues for you and give beyond fair prices. The most important thing is that they are so honest and work with your budget, in other words they aren't trying to take you for a ride, like I've experienced with some mechanics in the past.I can go on and on about my amazing experience here and with them but I suggest that you give them a shot yourself....you definitely won't regret it.Thanks so much guys!read more
For a first time visit, it was the best experience I could ever have. They are nice, they are friendly, and they succeed and what you need them to... do for your vehicle. I would 100% use this autoshop again.read more
Was offered quick service without having to schedule an appointment, Car Craft had good understanding of my car's driveability and they were able to... provide the right solution at a reasonable cost.read more
Great service and price. A "local" shop.
They just did a passenger side engine mount for me due to excessive engine vibrations in the frame. They added on the extras, exterior bulbs and... wipers at shop supply cost and still brought the total cost in under the 'no extras' estimate for the mount replacement alone. The replacement worked, the vibrations behind the passenger side dash are gone.read more
I went in for a pre-purchase inspection and was really happy with the service there! They explained all the issues they found, were great about... giving me quotes, and were very easy people to work with. I would highly recommend them and look forward to using their services again in the near future!read more
The staff here are very friendly. I have needed multiple fixes on my car since moving here, and the staff at Car Craft are usually able to help me... the same day that I call.read more
Very knowledgeable, professional,satisfied with their service,took my car 9am was done by 2pm,problem was resolved very quick,would recommend them to... everyoneread more
Called Tony on short notice and he was able to get my car in right away. Very professional, explained what was needed with my car. If your looking... for a very good local kelowna shop Tony and Car Craft is the place to go. ** He even has his son helping out upfront **read more
I was referred to carcraft after purchasing a truck that had been worked on by Tony at carcraft. Tony knew the truck and got me in the next day... eventhough they were booked. His knowledge, expertise and efficiency were right on point. Carcraft has all my business from now on!!read more
Great service! 100% would recommend this shop to anyone who is having car or truck problems.
Another great experience at Car Craft, thank you Tony!
I called these guys in the morning, and they had me fixed up and ready to drive the coquihalla by the end of the day! They were very helpful and... thorough, they even offered to show me the parts that they changed and explain how everything works.read more
Thank you Car Craft for breathing new life into our 1998 Toyota 4Runner. It has been transformed! Great service and attention to detail; you always... go the extra mile to accommodate your customers. Appreciated.read more
FARID BIN Z.
I brought my 20-year old minivan for an oil change as well as for the health checking since it has gotten leaking somewhere which I do not know... myself. I went there with my limited knowledge about what was wrong with it and at the same time I know that it is not worth spending much money on it. I told Tony the owner that I just wanna have a reliable car so that I can use it to commute from one place to another without any serious hassle to be worrying about. Tony took my concern, he is very straight forward, understanding and no hidden agenda to mark up the price. Now, I know what to do to maintain this car to be at its best state. Because of him, I am now at peace of mind.read more
It feels so wonderful to finally have a business I can trust when it comes to repairs on my vehicle. I have always hated seeing any sort of mechanic... because I find that they talk down to me, but this business gave me a very different experience. I am so happy to finally feel safe on the road! The staff were very helpful, and the work was done in a timely manner, I didn’t even have to miss a day of work! Everyone was friendly and knowledgeable, and the price was SO reasonable. I will definitely be back and I would recommend Car Craft Automotive to anyone!read more
I am so grateful for the work they did on my car!! I would highly recommend Car Craft for any and all vehicle work. They are very thorough not to... mention I've been stressing for months thinking my vehicle was supper unsafe due to a quote that was given to me by another automotive place. I went in supper stressed and left and extremely happy camper! I will no longer be going anywhere else!!Thanks againread more
I have been using Car Craft for 10 years now. That alone should say something as I don't know many people that show consistent loyalty to a business... unless that business is doing something right. Car Craft is doing it right. They have always treated me good, the business I work for and other customers I have spoken to while in their office. When you take it to them for any repairs they do it right the first time. I cannot thank them enough for their recent generosity and strongly recommend you give them a chance. They will not steer you wrong and will ensure your car is always road worthy. Good people, honest and reliable.read more
Have been very helpful, good service, competent; you know that you can trust them when you leave your car there, they are very reliable and... available. The best place in town!read more
Outstanding Service as always! Thank you for looking after me and my automotive needs!
10 STARS FOR SURE!!!!Excellent people, quality work and honest! Love you all!
Excellent service and highly recommend
Excellent service. First shop ever to actually have a loaner car. Went above and beyond to service my vehicle. Will be back for sure. Staff super... personable and helpful. Thank you!read more
A friend recommended Car Craft Automative to us. We got our car checked for repairs by another car repair place and decidedwe wanted a second... opinion. It was the best decision ever. John was the mechanic we dealt with. I told him that we were on a budgetand we need to get a second opinion of the work another place said, we needed. Also, I mentioned to John that the other place said,had an oil leak but, wouldn't touch our car as they said under the hood was to dirty. John said, he would check the car over and lookfor the leak.To make a long story short John was able to get all the work done on our car that fit our budget. Nice thing we were given a courtesycar which was nice.We are very pleased with the work and John's geniune understanding of our situation was apparent when he was speaking with me.We will definiently be coming back.The only thing for me to say is in the review they should have more 5 stars available. As I would have put more then 5 stars on.read more