Car and Truck Repair Reviews
Super service - extremely accommodating (issue with car over the Christmas holiday), friendly and professional front end (Loyas is great) and... incredible value. These guys go the extra mile! Much appreciated and highly recommended.read more
I needed a Commercial Vehicle inspection. They were great on the phone and got me in the following day. Great customer service!
Thank you Car Craft Management, Staff and Mechanics for helping a Momma not totally disappoint her oldest daughter by getting the Sunfire car window... be FIXED before Winter ❄☃️!!read more
Brought my bmw for an out of province inspection. They were very thorough and professional and had car ready for pick up in a few hours.
Sandrine Bernier C.
I called about 7 shops in kelowna and they were the only ones willing to try and squeeze me in in the same day, the guys stayed over hours to finish.... Big shout out to them. Thanks a bunch, highly recommend. Ps- chocolates at the front desk plus amazing custumer service.read more
Great team! got me booked in on short notice and completed the job on the same day. I had them delete my EGR and install an aftermarket 3.5" air line... on my dodge 3500 6.7 diesel. They did a great job and even polished it after. 10/10 service, decent price, will be returning in the future.read more
We HIGHLY RECOMMEND Car Craft. They are friendly, professional, honest, knowledgeable and fair. We have finally found our go-to vehicle shop. I'd... give 10 stars if I could. Thanks guys for everything!read more
This is the best place I have been to in kelowna for service on my car . They went above and beyond expectations. They managed to get my car in on... the same day I needed it done !!My car was not drivable. The parts suppliers brought in the wrong parts . The staff reordered the parts and stayed past closing to make sure I got my car back !I can't say enough good about these guys !!read more
They were super friendly and helpful snuck us in right before closing because it was the weekend they also have us coolant on the house before we... came in very friendly and professionalread more
I don't know anything about cars, but I do know these fine folks are keeping my car running as it rolls towards 300,000 km. Thanks guys, you run a... great garage!read more
Elevation Outdoors E.
The team at Car Craft is great. They are a reliable partner in helping keep our bus running well so we can focus on delivering programs and not... worrying about our vehicle.read more
I own a 2008 Jeep diesel and put on lots of city miles. Most shops don't have the expertise to work on diesels. Car Craft Automotive was... recommended to me as well qualified and with a good reputation. They have been doing all my work for the last couple of years. My vehicle is my 'office' and I simply can't afford down time. Tony and John (previously Mary) have always tried their best to get me back on the road as quickly as possible. They aren't afraid to charge but their work is quality, timely and professional.read more
Absolutely amazing people work here. Very professional and friendly. Highly recommend taking your vehicle here, I was more than satisfied with the... service. Thank you very much!read more
John was amazing! He took my truck in and helped me when I needed so much work done on a limited budget. He helped me to understand what was priority... and what could wait so that my truck would make it through the winter. The mechanics and staff are friendly and knowledgeable and I couldn't be more pleased! Thank you Car Craft. You really helped and I am so thankful!read more
Truly an amazing business! Fantastic staff, everyone was so down to earth and easy to talk to. Shout out to Julia, she went above and beyond (and for... a drive lol) to help make this the most stress free experience possible. I know nothing about cars, but no one here made me feel that way. I will be coming back here for everything! Thank you again Tony!read more
Pandosy Village D.
The service is incredible, they have gone out of their way to help me. I really apprieciate them!!!
We were in the middle of a holiday with transmission issues.John took great care of us and got us on our way. I appreciate his advice and his level... of service.read more
Love this place! Always friendly, professional, understanding, helpful. Have been going here since I moved to Kelowna a few years ago and although I... now live in Winfield, I still make the trip for their service. Own two older vehicles and feel confident in Car Crafts ability and expertise to keep them running and in great shape. 🙂read more
John at Car Craft really went out of his way to help me out.
I don't know where to even begin with this business because they are so amazing in so many aspects! I am new-ish to town and was looking for a... reliable mechanic...was referred to Car Craft by another mechanic that was too busy actually and I am so glad that I was!I absolutely love the family feel they give off on top of being so professional and welcoming. They explain everything to you, take pictures of issues for you and give beyond fair prices. The most important thing is that they are so honest and work with your budget, in other words they aren't trying to take you for a ride, like I've experienced with some mechanics in the past.I can go on and on about my amazing experience here and with them but I suggest that you give them a shot yourself....you definitely won't regret it.Thanks so much guys!read more
For a first time visit, it was the best experience I could ever have. They are nice, they are friendly, and they succeed and what you need them to... do for your vehicle. I would 100% use this autoshop again.read more
Was offered quick service without having to schedule an appointment, Car Craft had good understanding of my car's driveability and they were able to... provide the right solution at a reasonable cost.read more
Great service and price. A "local" shop.
They just did a passenger side engine mount for me due to excessive engine vibrations in the frame. They added on the extras, exterior bulbs and... wipers at shop supply cost and still brought the total cost in under the 'no extras' estimate for the mount replacement alone. The replacement worked, the vibrations behind the passenger side dash are gone.read more
I went in for a pre-purchase inspection and was really happy with the service there! They explained all the issues they found, were great about... giving me quotes, and were very easy people to work with. I would highly recommend them and look forward to using their services again in the near future!read more
The staff here are very friendly. I have needed multiple fixes on my car since moving here, and the staff at Car Craft are usually able to help me... the same day that I call.read more
Very knowledgeable, professional,satisfied with their service,took my car 9am was done by 2pm,problem was resolved very quick,would recommend them to... everyoneread more
Called Tony on short notice and he was able to get my car in right away. Very professional, explained what was needed with my car. If your looking... for a very good local kelowna shop Tony and Car Craft is the place to go. ** He even has his son helping out upfront **read more
I was referred to carcraft after purchasing a truck that had been worked on by Tony at carcraft. Tony knew the truck and got me in the next day... eventhough they were booked. His knowledge, expertise and efficiency were right on point. Carcraft has all my business from now on!!read more
Great service! 100% would recommend this shop to anyone who is having car or truck problems.
Another great experience at Car Craft, thank you Tony!
I called these guys in the morning, and they had me fixed up and ready to drive the coquihalla by the end of the day! They were very helpful and... thorough, they even offered to show me the parts that they changed and explain how everything works.read more
Thank you Car Craft for breathing new life into our 1998 Toyota 4Runner. It has been transformed! Great service and attention to detail; you always... go the extra mile to accommodate your customers. Appreciated.read more
FARID BIN Z.
I brought my 20-year old minivan for an oil change as well as for the health checking since it has gotten leaking somewhere which I do not know... myself. I went there with my limited knowledge about what was wrong with it and at the same time I know that it is not worth spending much money on it. I told Tony the owner that I just wanna have a reliable car so that I can use it to commute from one place to another without any serious hassle to be worrying about. Tony took my concern, he is very straight forward, understanding and no hidden agenda to mark up the price. Now, I know what to do to maintain this car to be at its best state. Because of him, I am now at peace of mind.read more
It feels so wonderful to finally have a business I can trust when it comes to repairs on my vehicle. I have always hated seeing any sort of mechanic... because I find that they talk down to me, but this business gave me a very different experience. I am so happy to finally feel safe on the road! The staff were very helpful, and the work was done in a timely manner, I didn’t even have to miss a day of work! Everyone was friendly and knowledgeable, and the price was SO reasonable. I will definitely be back and I would recommend Car Craft Automotive to anyone!read more
I am so grateful for the work they did on my car!! I would highly recommend Car Craft for any and all vehicle work. They are very thorough not to... mention I've been stressing for months thinking my vehicle was supper unsafe due to a quote that was given to me by another automotive place. I went in supper stressed and left and extremely happy camper! I will no longer be going anywhere else!!Thanks againread more
I have been using Car Craft for 10 years now. That alone should say something as I don't know many people that show consistent loyalty to a business... unless that business is doing something right. Car Craft is doing it right. They have always treated me good, the business I work for and other customers I have spoken to while in their office. When you take it to them for any repairs they do it right the first time. I cannot thank them enough for their recent generosity and strongly recommend you give them a chance. They will not steer you wrong and will ensure your car is always road worthy. Good people, honest and reliable.read more
Have been very helpful, good service, competent; you know that you can trust them when you leave your car there, they are very reliable and... available. The best place in town!read more
Outstanding Service as always! Thank you for looking after me and my automotive needs!
10 STARS FOR SURE!!!!Excellent people, quality work and honest! Love you all!
Excellent service and highly recommend
Excellent service. First shop ever to actually have a loaner car. Went above and beyond to service my vehicle. Will be back for sure. Staff super... personable and helpful. Thank you!read more
A friend recommended Car Craft Automative to us. We got our car checked for repairs by another car repair place and decidedwe wanted a second... opinion. It was the best decision ever. John was the mechanic we dealt with. I told him that we were on a budgetand we need to get a second opinion of the work another place said, we needed. Also, I mentioned to John that the other place said,had an oil leak but, wouldn't touch our car as they said under the hood was to dirty. John said, he would check the car over and lookfor the leak.To make a long story short John was able to get all the work done on our car that fit our budget. Nice thing we were given a courtesycar which was nice.We are very pleased with the work and John's geniune understanding of our situation was apparent when he was speaking with me.We will definiently be coming back.The only thing for me to say is in the review they should have more 5 stars available. As I would have put more then 5 stars on.read more
If anyone i know needs work done on their vehicle in these uncertain times I highly recommend car craft automotive in kelowna . I was very impressed... with the sanitation and social distancing measures they took and their professionalism i witnessed amongst all staff when I needed critical work done on my vehicle.The team went above and beyond to help me get my vehicle safe and ready to drive. Tony was great at explaining to me everything that needed to be done. Thank you for what you do for the community your kindness will ease the stress from many families.Thank youread more
Very professional, excellent customer service and if something is not quite right they will fix it no questions asked.Very good work at a... reasonable rate.Will be going back as it is hard to find quality workmanship.read more
Excellent service, will definitely return for future maintenance for my vehicle and will recommend Car Craft to others.
Just before moving to Kelowna from Alberta I contacted Car Craft about the out of province inspection I knew I would need to secure my BC plates and... insurance. They told me it probably would be less expensive to do that in Alberta. I was so impressed with their honesty (and all the 5-star reviews) that I waited until I arrived here just so I could give them my business. They have earned my respect and loyalty.read more
Very trustworthy mechanics (something that is hard to find). I recommend Car Craft to all my friends. They have always gotten me booked in quickly... and I've always felt like they did the work that needed to be done and not gouged me for more money. Thanks guys!read more
Very amazing price. Amazing craftsmanship. Great service.Will definitely come back the next time I need work done on my truck.
Fast and honest service
I brought them a car for pre purchase inspection and was very happy with the service. I received a detailed report, nicely broken down into details... about the vehicle. I ended up buying the car as a result of feeling confident with Car Craft Automotive's professionalism. Thanks you guys!read more
They diagnosed and repaired an issue on one of our fleet vehicles that another repair shop couldn't, did the repair in the time estimated, and for... under the amount they quoted. Very impressed the Car Craft Automotive!read more
I went into this shop to have a brake assessment done. The service was excellent and done in a timely manner. I received a detailed diagnostic report... with photos, sent to my email. I was also able to take a loner vehicle out to complete my day, while the technicians were assessing my vehicle and discovered a broken rotor. I feel that the value was great, and recommend this place.read more
Thank you so much Tony and team for your amazing service. I came in not knowing much about cars and with a very limited budget. The awesome people at... Car Craft Automotive were able to stay within my budget and have my car running and good to go within hours. They also lent me a loaner vehicle, which allowed me to get all my running around done as it was my day off. I am overjoyed at the amazing service they provided and with the results of my car. I now feel safe on the road. I will be recommending you guys to all of my friends!!! If anyone if looking for a great team of mechanics with kind hards that do great work, this is the place to go.read more
My old lady was just in there after she hit a large pothole. They were very helpful and very prompt with the service. Best experience at a mechanic... she says she has ever had, which I appreciate greatly since she knows nothing about cars. Thank you, Tony for providing such an excellent experience!read more
Our vehicle broke down and our tow truck driver recommended this business for service. We were very please with the service, pricing and customer... service levels of the staff. I believe our contact person was John and he was very helpful and friendly. Car repair can be stressful but having understanding and friendly staff really helps. P.S. our car runs great now!!read more
Pam Nease S.
I have been a loyal customer of Car Craft for several years now and appreciate the friendly service and great advice. Being a single mompreneur, I am... especially grateful that I never worry that they are trying to "add" unnecessary work to my bill. Thank you Brigitte, Tony & John. The winter tires for my Mini Cooper are awesome & I love taking it up to Big White.read more
My son recently moved to Kelowna and had an issue with the headlights on his vehicle. Being a young man, starting a new life, in a new city, far from... home, a parent always worries that they will be done right by in a situation like this. John was very helpful, accommodating and did what he could to get him on the road at a very fair price. Car Craft Automotive now has a customer for life. Highly recommend. Thanks Johnread more
Car Craft was very friendly, efficient and A fantastic priceJohn was a great guy to deal with and helped us outWe will be back for all our car... repair needsread more
I highly recommend Car Craft! I have a daughter that just moved to Kelowna from Alberta for school. Her vehicle needed some maintenance work done... and dad’s always worry their daughters or son’s could get taken advantage of on certain things, ie. car repairs. Anyhow, I went online and researched reputable repair places and came across car craft. There were a lot of positive google reviews so I took my chances and called John. I let him know my situation and told him that I needed to be able to trust him and his diagnosis of what needed to be done. In my opinion he went above and beyond. It was a Friday and my daughter really needed her vehicle for the weekend. John actually put, I believe, four mechanics on it and it was done before the end of the day. I feel he gave us the best pricing he could and it was repaired perfectly. They have earned my trust and I wouldn’t hesitate to recommend their services. Thanks John and team for looking after us and making a helpless feeling Dad feel good!!!!Jeffread more
I have a fleet of vehicles and we only use Car Craft for our maintenance. Great customer service and professionalism can be hard to find in this... industry but everyone at Car Craft excels in these areas. I would highly recommend them to anyone.read more
Friendly, straight forward advice. Very thorough in their work. I will certainly recommend Car Craft to my friends.
Great service and knowledgeable staff. Work around your schedule as much as possible. Take my truck and car here everytime we need work or and oil... change.read more
I went to Car Craft Automotive for the first time today, and I can say I will definitely be back! Very friendly and knowledgeable staff. I knew that... my car was in good hands. I was very pleased and happy!read more
Friendly, knowledgeable staff that provide excellent quality work and go the extra mile. Will definitely be back and would recommend to anyone!
Laurie Anne F.
I wrote a post on “Car Craft Automotive “ review. A must read. I’d very highly recommend taking your vehicles there. 👍👍👍
Great job finding out what was wrong with my car. Thanks so much.
Staff are knowledgeable and very patient. If you have a problem with your car that’s a pain in the you know what! they will find it. And if you have... to leave your car for a couple days they will hook you up with a ride to keep you in motion.read more
Great experience with Tony and his team.Thorough and transparent breakdown of issues, clearly and promptly communicated.
EXTREMELY helpful, I came in with a trick exhaust leak and instead of pressuring me to buy new replacement parts from them they fixed the leak... quickly and for a great price, I highly recommend this shop for repairs and wont take my business anywhere else in the future.read more
Saved me over 700 dollars by mending my truck enough to get it home where I had the parts to fix it. Great experience
My first visit here, very friendly and accommodating, did a great job on my Lincoln and price was as quoted.I will be back again and have already... recommended Car Craft to my son and grandson.Thanks guys.read more
The gentleman I had the pleasure of dealing with was educational, forward, and honest. After giving the car an inspection, he suggested steps moving... forward without pushing unnecessary sales. Extremely respectful, would recommend this mechanic to anyoneread more
Excellent staff and amazing service! Thank you for fixing my car! You are all amazing..John is THE BEST!!
This is the best place, friendly people and fast service! My air conditioning wasn't working and they had it fixed quickly and at a very reasonable... cost!read more
Really great and honest service. Cant recommend this shop enough. If you need a shop to service your vehicle, they will get it done!
I experienced really good customer service with the repair of my truck recently. The check engine light was on and was diagnosed as a faulty... evaporative system module which was replaced. A week later the check engine light returned. I brought the truck back and they repaired it again under warranty. I'll definitely have my vehicle serviced at Car Craft again. Nice work Car Craft!read more
Wow great place to deal with. Highly recommend here had a/c done very fair price got in very quick. This place is also senior friendly
My Dodge Caravan was making lots of noise, Car Craft was able to fix all the issues in one day, communicated and had it ready to go when I arrived. ... Thank you Car Craft!read more
Quick, honest, and professional. Two different dealerships recommended a spark plug change, the guys at CCA determined my current ones still looked... brand new and did not need to be replaced. They could have easily replaced them without saying a word, but they did the right thing and informed me what they had found which saved me money! A+read more
Our A/C quit while we were driving to Kelowna. Upon recommendation from my mechanic at home, I call Car Craft Automotive. They took me in the next... morning and promptly and efficiently did the necessary work to get us up and operating again. Many thanks! 🙂 🙂read more
The best auto shop in kelowna. You can trust them to get the job done .
Great service, great customer care, totally trust this repair shop! I would highly recommend this car repair shop!
Mary is the best. She was super kind and helpful to me.Good prices, you can trust them.
I recently had to have some work done on my car and Car Craft was such a pleasure to use. Not only did they fix my car in a reasonable time frame... but, they also gave me a loaner car to use for the day so I was still able to easily go about my day. The customer service was outstanding, very happy I chose to use them and will definitely be back!read more
I recently took my vehicle in for a tire rotation and they offered a detailed inspection which came to me in an online easy to read format including... pictures of the inspected car. They reviewed 57 items on car inspection and suggested service for items in need. This was the most detailed and organized car inspection to date. Highly highly recommend!! I will most definitely be going to them with any future car related needs.read more
just wanted to share a quick comment on this place ,, had a question concerning work that was done ,,, very quickly responded and answered questions... that was asked, seemed professional.read more
Good experience! They were accommodating and let me get in quickly and returned my vehicle within the time period that I said I needed it. They also... send an online report based on their inspection, which is fantastic. Much better reading it on your own time rather than standing there listening to the sales pitch as they tell you all the stuff wrong with your vehicle!read more
I brought my little Diva...Land Rover in to get looked at as she wasn't running well. I'm from Vancouver Island, so it was wonderful to end up at Car... Craft through my extended warranty.Mary and Robert were very accommodating.I would recommend this little "out of the way" shop to anyone passing through...or the locals!!Thank you,Pam Rankel and Miss Diva!read more
Very happy with the service. They got my vehicle in quickly and did a great job. Would definitely recommend!
The service at Car Craft Automotive was outstanding! As soon as you walk in the door you are immediately greeted by a kind and funny women whose name... is Mary. I called the day before to get my car looked at since all the bolts on the front bumper needed to be replaced. They got me in for the day after! The wait time for my car normally would have taken longer but they were on task and performed as a great team. I am really glad to have gone to car craft automotive since it's trustworthy with honest workers! So thank you!read more
Very helpful, got my car in for some work the same day I called, I didn't expect to get in anywhere for a few days at least. Will definitely be... returning to Car Craft Automotive.read more
Work was done as promised and as quoted. Discussed other repairs to be done and will definitely be going back to Car Craft. Can recommend strongly... enough to anyone needing honest answers and professional service. Thanks!read more
Richard Den O.
Good people, professional service. I was charged half the amount quoted!
Great customer service experience! Highly recommended. Tony runs a great shop.
We had to get our diesel looked at ASAP; we had to go back home up north. Car Craft took the truck in right away and figured out it was the turbo.... They even stayed late to get the job done on time! Definitely hard workers and very dedicated!read more
A wonderful company and the service was excellent. I walked in the door, they immediately said they could help me, took in my vehicle and offered me... a loner vehicle until my car was fixed. I'm a realtor so having a company that could assist me right away, with very friendly staff and accommodate with providing me with a vehicle is a company I will refer to othersread more
Tony and the employees at Carcraft are great. I came in with electrical problems on my 08 F350 Diesel having gone to two other “diesel” shops that... wouldn’t fix the problems. Tony took the time and being a Ford certified mechanic knew what the problems could be and fixed them all! Totally recommend this shop.read more
These guys are bye far THE BEST SHOP in Kelowna I got a car off Craig’s list turned out it had a blown head gasket 🤬. The staff at car Craft... took care of it in 4days and gave me an amazing deal to help me out. I’ve never been treated so well at any other shop in my life if your not taking your broken vehicles to this shop your making a huge mistakeread more
Excellent service! Extremely impressed overall.
Mr. Adam M.
Great service every time! Very helpful Staff!
Had issues with my wife's car. Dealer couldn't get me in for two weeks. Car Craft Automotive got me in with in hours. They let me know what needed... to be done with in a couple hours. Had me back on the road the next day with no issues. Thanks Car Craft.read more
My car was ready the same day, fixed a suspension issue that was causing a scary grinding noise. They checked with me to make sure the cost was... within budget and told me some things that would need attention in future (alignment).The cost was about 60% of what the mazda dealer in town quoted me, so I was pretty happy. These guys are honest and efficient. Great service.read more
We were from out of town, only in Kelowna for the weekend and our brakes needed to be done to get home by Monday. They fit us in and worked after... hours to get our truck road ready so we could make it home for work on Monday. And all this at an extremely fair price. Got more than we could have asked for. I've never had such great service on my vehicle.read more
excellent company to take your vehicle for any service. They are very knowledgable, honest, friendly and easy to deal with. I highly recommend them.
It was such a breath of fresh air finding Car Craft! I'm always looking for a mechanic who I feel is genuine and has my back, which I feel every time... I take my car in to get work done. Every staff member I have met has been friendly, approachable and honest, which I truly appreciate. My entire family has been Car Craft customers and now I see why. I definitely appreciate their recommendation and will pass that recommendation on to anyone else.read more
Service was awesome!! Great shop!!
Great team, they provide excellent communication and service. I was very impressed at the lengths they went to help us out. Highly recommended!!
Always good work and honest work. They separate repairs that need to be done and what will need to be done at some point in the future, and the... financial implications of doing the repair now or in the future.read more
Always good service. I needed a vehicle done right away and they were able to help me out. We take all or vehicles here and works great for us
Unbeatable service, knowledge and efficiency in Kelowna, hands down. I appreciate honesty and my best interests in mind when dealing with a Garage,... and Car Craft does just that. Highly recommended!!!read more
Tony and Mary have helped us with our truck for 5 years and we are so grateful! They always make sure our truck is running and every issue is fixed... in a timely fashion! Highly recommend.read more
I completely trust Carcraft with the recommendations they make for my vehicles. The owner, Tony, is very conscientious, hard-working and has a heart... of gold! Last fall when a young friend of ours was buying his first car, Tony came out at night after a long day at the shop to look over the car before he purchased it. That's the kind of guy he is!read more
A friendly, honest group of people who genuinely care about making sure your vehicle gets fixed properly. Would highly recommend their services to... anyone.read more
First time I have hired a mechanic in fifteen years was not let down excellent service no secret hidden charges thought id died and went to having... dealing with honest mechanics in Kelowna thank you very muchread more
I was blown away by how far above and beyond they went to help me out. They waited for me after they were closed on a Friday night so I could drop my... car off. If I ever hear anyone I know saying they need a mechanic I will send them here. Thanks guys!read more
fair, reasonable, and will try to help find inexpensive repairs where possible
I live in Kelowna and work in Vernon and on my way home one night my car died on glenmore. My mechanic of 10 years is in Vernon and though I’ve... lived in Kelowna for 3, I didn’t know any repair shops. I called my shop and they mentioned car craft as one of their employees used to work for them. I had my car towed to their shop as it was after hours when the car died and talked to them in the morning. They diagnosed and got the car working saying that it could end up stopping again due to my remote car starter, which is exactly what happened shortly after I picked it up. I had it towed back to the shop and they loaned me a courtesy car for 2 days, ignoring the 30km a day that people are supposed to be able to use the courtesy car for and allowed me to drive it to work as id already missed 2 days at this point. When they got it working the second time after removing the remote start they offered to drive it around all day to ensure all was good and then took off a half hours labor to compensate me for the second tow bill. Overall, very nice caring group of people, and I’m happy to know that I now have a repair shop I can call my own here in Kelowna, should the need arise.Mikeread more
Find a good mechanic is as important as finding a good doctor! I love how I am treated, how things are explained to me, and only necessary things... are done on my car! Honest, fast, and super friendly! What more could you want??Even if the talk at a social event turns to the quest to find a mechanic, I highly recommend Car Craft immediately to ONE looking for a good honest mechanic!! Thanks Tony and the team for all you do!read more
Claire Merriman C.
I didn’t end up getting a repair done, but the staff is friendly and knowledgeable. Didn’t talk down to me at all, and they weren’t judgemental when... I decided not to get the repair after the diagnosis. Will definitely be coming back here for anything else I need done!read more
These guys are awesome - every single time. I always know that they are honest and upfront about what needs to be done. Highly recommend.
Great! Car Craft Automotive was recommended to me and I was really impressed with their service. Quick, friendly, honest. I took my car in for a... Checkup and it turned out everything was fine with my car and they only charged me a minimal amount for the Checkup instead of recommending unnecessary repairs. I will definitely take my car back for maintenance and recommend this place to my friends.read more
Just had the wife's 08 Yaris out of provinced here. Fantastic service, very friendly staff. They found 1 thing wrong with the vehicle, and asked me,... before doing anything, what I wanted to do. I told them to fix it, they did so in a very timely manner, and with that, the vehicle passed! Highly recommend this place!read more
Wonderful staff, amazing service - love Car Craft Automotive!
All employees were extremely knowledgeable, very polite, patient, friendly basically everything a company should be.I am a permanent customer based... on my first visit alone.Thanks again,All the bestread more
The folks at Car Craft are really helpful and friendly, always mindful of our budget and working hard to ensure excellent service! Will definitely go... back when needed and recommend!read more
Excellent service. They don't make repairs that aren't needed. My dealership said a couple items needed replacement and Car Craft said no everything... was fine and didn't need the work. Thanks for the savings guysread more
Brought my car here last spring due to great reviews online and they didn’t disappoint.I’ve since been back and will continue to do so in the future... because the service and staff is second to none.read more
I’ve been super happy with the staff and services I’ve had done with car craft. They get everything done in a timely fashion and their quotes have... always accurate and reasonable. Thank you!read more
I have become a regular customer at Car Craft due to the quality service, great people, and quickness with which they get things done. I know my... vehicle is being taken care of and the peace of mind their warranties provide is one less stress in a chaotic life. Mary and Norm are great - always helpful and honest.read more
Norm is fantastic, everyone was very kind and pleasant, work done on time and for the quoted price. Could not ask for better service!Highly... recommend this fantastic shop!read more
Impeccable service and honest, trustworthy advice. Carcraft provides themselves on safety and that is something that is paramount to me and my... family. Car craft has my vehicle on a regimented maintenance schedule to make sure we are always safe on the road. Highly recommended!read more
Very impressed with Car Craft! They got everything done quickly and kept in touch with me throughout the whole process, will definitely go back there... in the future!read more
Always a pleasure taking my car here, prompt professional and quality service with timely and clear communication. Great friendly people at this... locally owned business!read more
When I get round to buying my dream car, an old Landrover 110 I know where Im going..I needed to get my Hyundai checked over for BC registration. I... found Car Craft via a google search and decided to risk it based on their ratings...The team at Car Craft are superb... I decided to wait for my vehicle which gave me a small window into their operation.When your front desk team greet the customer by first name and the customer greets you back by your first name...You know your doing something right...Repeat customers,,,all smiling and chatty...Another good sign...Explaining to customers what is wrong, what needs fixed, now versus later versus not for a long time...And accommodating emergency walk ins even when they thought the issue wasnt something they could deal with...Customer service at its very best..Thought they could do with a comfier chair in reception...read more
I had a great experience with car craft. Very knowledgeable and friendly service. Thank you! I will be back.
We got stranded with our RV and Car Craft helped us out with a repair on the same day. Awesome!
Once again professional, timely service. I'm very grateful!
Fantastic service!! Friendly and knowledgeable staff!!
Dominique & M.
Just got our (only) car back yesterday. After the original diagnostic, we got a phone call telling us the issue was caused by a different part,... unfortunately more expensive. After we gave the go ahead, the right part was ordered overnight and the car was ready by the end of the day the next day. We appreciate you keeping us in the loop with all the details as soon as you have them and getting the job done right. Thanks for treating us like family.read more
Very friendly, good price and fixed my issue. Will definitely be using them as my regular mechanic. They can also text you to give you updates which... I found awesome! Thanks again guys!read more
Friendly, efficient, speak in terms you can understand, and let you know (honestly!) what's actually required to fix now for safety and what's coming... soon. Tony and the team are the honest mechanics I had been waiting to find in Kelowna. They've earned my loyalty and I hope you have the same experience!read more
Friendly, efficient and professional service. Very pleased. Thank you to Norm and all the staff at Car Craft.
I've had my car serviced here for the past year, always to my utmost satisfaction! Friendly and professional staff, I'm always leaving impressed by... the quality of their work. Car Craft, and particularly their mechanic Ethan (he's been my primary mechanic), has earned my loyalty.They continue to painlessly meet my automotive needs 🙂read more
I took my car in for work to car craft and Norm was very easy to deal with. Came up with a diagnostic for the car and let me know very quickly and... gave me time to think on what to do. He Didn't try to push work on me, and was very kind. Would definite recommend! Thanks car craft!!read more
Tony is a hands on owner. While allowing his staff to do their job he was also there to make sure I was happy from start to finish. The work was... done quickly and done well. Super happy with the experience.read more
Great people who are always finding the best solution moving forward! highly recommended
Norm was really kind and helpful. He explained the issue very thoroughly and gave me an easy-to-understand breakdown chart of the issue I had with my... car. Great service.read more
After years of looking for an honest and reliable mechanic/garage and trying many out I came across Car Craft Automotive with Tony Diemond and staff.... They have great service, honor their work and know their stuff. I have a diesel pick up so cant just take it anywhere and have found Tony to be a diesel Dr!For all your automotive needs I would highly recommend you give these guys a try.-Kevin Macdonaldread more
Excellent service. Quick and efficient. Can't think of anything else but 10/10 for the team. Especially Jessi, very supportive, helped me and other... lady get a taxi home, kept in touch will all repairs made to the car. Keep up the good work, guys.read more
I recently brought my Class B motorhome to Car Craft while in Kelowna for a visit. The experience was great, starting with them fitting me in the... same day without an appointment. I had an engine warning light on, and they gave me a few potential solutions that may correct the problem without any cost. I followed their suggestions and an hour later the engine light was off, and stayed off. Free advice can be worth a lot. I got the distinct feeling that they could be trusted, and that's another quality in the automotive repair industry that is rare. Since I visit Kelowna frequently, I'm pleased that I have found a place where I can have my car taken care of with confidence.read more
I don't live in Kelowna, I was down shopping for a new car. I quickly checked "auto repair shops kelowna" on google, Car craft had the best stars... with the most amounts of comments. I talked to Norm & he was AMAZING!!! He answered all my questions, showed me things to look for when car shopping. Looked over the car with me quickly. I wanted the car to be inspected there before buying it. However I was scared they would call the deal-ship tell them the finding & then call me. Not the case, He called me talked over the findings, I paid the bill, he then emailed me the report/invoice. He was also able to get it in the next day. Which was great, because I was/am hopping to be able to pick up the car in 2 days. It's a shame I can't go there with all my car issues/repairs/maintenance.If I'm ever in that area & my car breaks down they will be my 1st & ONLY call. Thanks again so much to Norm & staff!!!read more
I'm writing this review for my husband. We recently took his 2001 Jetta in for an out of province inspection and were very pleased with the service... we received. The members of Car Craft were both timely and professional and we would highly recommend them. Thank you Car Craft!read more
We have used Car Craft twice now and have been happy with their customer service and auto service. Their honesty and expertise is appreciated!
whether it's an oil change or a big repair, I trust the team at car craft with my vehicles to do a great job without over charging for things I don't... need. Highly recommended.read more
Took a vehicle in to be analyzed on referral from another mechanic. Car Craft performed the analysis quickly and then didn't even charge for it!!... Will definitely be back and would recommend their service!read more
I have always received great service in a timely manner at Car Craft. This is my place to go whenever I get any issues with my cars. Tony and his... team have always provided friendly and trusted service.read more
For years I have been taking my car to the dealer for oil changes and they always find ways to up charge me. I was pleasantly surprised to receive a... bill less than half of my previous dealer oil change. The service I received was excellent and the staff were very friendly - no problem recommending this Car Craft location.read more
The people at Car Craft are really helpful and do a great job with my vehicle. I highly recommend them. 🙂
Car Craft has been my trusted go to shop for the last few years for all my cars. The most important characteristic of a vehicle repair shop in my... mind is trust and integrity. Tony and his excellent team of technicians have always provided top notch service in a timely manner and at a fair price. I wouldn't hesitate to recommend this local family run business.read more
I am a mechanic who recently required some work on Christmas holidays while visiting Kelowna. Due to our travel situation and short timeline, the... owner located parts for us on new years day, and worked in our vehicles (two in our party actually) first thing the next morning. As a mechanic's teacher, there are a few things I always tell people to look for in a shop. 1. Trust: you should trust your mechanic like your doctor 2. Time: do they take the time to communicate with you? first to understand the problem you deescribe, and second to communicate to/educate you about what they have found. 3. personal relationship: are you a licence plate or a person? 4. honesty: striaght forward with what are pressing matters, what is of minor concern etc. vs the "everything is a major issue" sales method. 5. Small enough that you get to talk to techs, not just someone that service writes, but doesn't even know what a wrench is. But large enough that they are well trained, well tooled, and well equipped. In all these area's, car craft scores top notch in my books! They treat their staff and their customer's very well. Don't miss out, if you live in Kelowna, make Car Craft your shop!!read more
I'm from out of town and arrived in Kelowna with a Camry that had a 'service engine light' on. Car Care were caught in that busy, awkward week... between Christmas and New Years, but still helped me by giving me a loaner car and they got my car back on the road again so that I could get home in time to get back to work. Really appreciated how hard they worked to help me out.read more
I just has my Hyundai Santa Fe fixed there. They were able to fit me in right away and went out of their way to find a cost effective rear tale... light. Great Service!read more
The most impressive things about Car Craft is their honesty and efficiency of work . They do what it takes to get your vehicle back in a reasonable... amount of time with a bill that wont make you faint, all the while doing a fantastic job!read more
Squeezed me in, analyzed the problem and recommended another place to have service done because they knew they couldn't meet my deadline needs. I... appreciate that my needs were primary!read more
First visit the other day -- great, friendly, honest service. As a woman, a first-time car owner, and an inexperienced manual driver, I'm basically... the most ideal demographic for ripping off... but when I brought the car in with suspected clutch trouble, they gave it a going-over and (in the nicest way possible) pronounced the only trouble my inexperienced standard driving technique. When I came to pick it up, Tony took me out for a drive and gave me some shifting pointers, taking the time to explain the mechanical reasons behind them. They could've told me I needed a new clutch, and I probably would have believed them; instead, I got a helpful driving lesson, and was charged only about half the normal rate for clutch diagnostics. On my way out, for my own future reference, I asked for a quote for an oil change, and Mary down-sold me (who does that?) from the quote for synthetic oil that I asked for. To top it off, while out for a drive, Tony was asking me about my PhD research, which is on an utterly dry and arcane topic in the history of philosophy, and actually seemed genuinely interested in it -- not your average mechanic's interests! 🙂 Super nice guy. I'll certainly be back.read more
Car Craft was recommended to me by one of my co-workers. Best thing ever! The Car Craft Team is a bunch of hard-working, very honest people and I... would recommend this place to anyone who's looking for an automotive shop!read more
Fantastic service. Detailed estimates, invoices, and upcoming maintenance check list. I shall continue to use Car Craft for our families future... automotive needs.read more
I've used many different automotive repair places in Kelowna over the years. Car Craft is by far one of the best for honesty and workmanship.
Great bunch of people that kept me updated on what was happening with my car while it was being serviced so no surprises. Knowledgeable about many... things that I was not, answered my silly questions with a smile and fixed my car. I recommend you give them a shot, you wont be disappointed.read more
Car Craft is an amazing company and definitely the place to go if you're looking for any car repairs. They were friendly, easy to deal with and not... only did they do great work on my car, but helped me understand why they did the repairs that were needed. I wouldn't go anywhere else for my car repairs.read more
I cannot speak highly enough of the staff at Car Craft Auto. Exceptional customer service every time I go in. The staff is friendly, knowledgable,... and the quality of work is amazing.read more
These guys are fantastic. Great service, fast replies and very honest. Feels great to finally have a shop in Kelowna I can trust.
The crew at Car Craft are first rate.I highly recommend them
Great service, great work.Been going here for years and have gotten all my family to go here too.
Our company vehicle needed to have the oil changed so we took it in. They were quite busy so Tony, the owner, lent us his own vehicle so we wouldn't... be without.Awesome service by people that car about you and your car.read more
We found the service to be excellent and the front staff very friendly.The one issue that we had was with a estimate on a transmission service.The... estimate was for 248.27, when all was said and done it ended up at 448.73 after (there was a small repair done to some miss-threaded oil pan holes)which was perfectly fine. The cost of the replacement fluid and trans kit for some reason were not included in the estimate, although two other repairs I had estimates for had all the costs included. The extra 142.00 for parts not listed, was a bit of a shock , as these I have been told are required and should have been listed as extra or included in the initial estimate.I was given a 57.00 discount of the bill, which was great or the bill would have been even higher.I will be making sure all service/parts are listed, before authorizing work.Other than that we will definitely be back.read more
Excellent Service, Great staff, Thanks for all your help.....
Tony @ Car Craft did an excellent job on my truck. The tranny was shot & the clutch was toast. My baby runs beautifully now and it was an easy... process with lots of communication, and a super fair price considering the immense amount of work needed. Go to Car Craft for honest prices, fantastic work and to support local business.read more
Never try to up sell or fleece the customer. Honest, trustworthy service. Reliable, dependable and considerate of all their customers.
Tony, Norm and Mary have been extremely helpful with my fix and situation. They were informative, friendly, calm cool and collected. They did... everything in their power to deal with the insurance claims office in order to have my claim put through, and kept me informed the entire process.I highly recommend these guys to anyone who needs any work done, as they are trustworthy, kind individuals.read more
I have worked with Tony in the past and now that he has his own shop, he will be my guy going forward. I had my drivers side front door lock cylinder... unscrew itself after 10 years and he was able to fit me in the next morning and had me ready to go.Who knew a little lock could cause so much headache? Tony and his crew took that headache away.Great place to take your vehicle, no games, just factsread more
I'm happy to have found Car Craft because they do all types of mechanical service and are great at it. Plus, they're a locally owned/operated... company. Thanks guys!read more
Friendly, knowledgeable staff to take care of all your automotive needs and with a variety of clean and well maintained courtesy cars they will have... something similar to your vehicle so you wont have to give up your family van to squeeze in to a coupe.read more
I got my brakes checked as they started to smell coming down the coachella. After a thorough inspection I was told they were fine and I saved a lot... of money. I also received extremely genuine customer service. I will definitely be back.read more
I would like to Thank the folks at Car Craft Tony, Mary and Scott and the rest of the crew for the great work on replacing the engine in my GMC... Truck.They did an amazing job and I highly recommend Car Craft for all your repair work.Thank YouPaul Thatcherread more
The team at Car Craft provides excellent, honest, courteous service. I love that Car Craft is a one stop shop for all my mechanical needs from oil... changes and major repairs to new tires.read more
Last week we were coming down a hill in Peachland, and our brand new brakes on our Dodge Grand Caravan started to smoke: the brakes had been replaced... 6 days prior in the Vancouver area. I called up Car Craft at 4:30 pm on a Friday afternoon. They closed at 5 pm and were not open Saturday because of planned renovations, and we were returning to Vancouver on the Sunday. I explained my situation, and the guys at Car Craft agreed to stay open to repair my van. They stayed until 8:30 pm to fix it! Not only that, they had the forethought to order parts for the van because the parts store closed at 5 pm, and they wanted to make sure they had what they needed just in case. They reviewed repair options with me, proposed a plan of action (not the most expensive option), and completed the work that night: the brakes have been working perfectly since.In terms of customer service, honesty, and quality of work, Tony and Norm at Car Craft exceeded all of my expectations. If I lived in Kelowna, they would be mt go to mechanic shop. If you are passing through Kelowna and need a mechanic, visit these guys first, you won't be disappointed.read more
Great guys and awesome service! On a swamped day Tony and Norm took the time out to check my brakes for me so I could make the two hour drive home... safely. Thank you for getting me out of being caught between a rock and a hard place!read more
The whole crew is friendly and professional. My issues were dealt with quickly and kept within my budget.
Honest and great work. Norm and Tony took the time to walk me through the issues that needed attention immediately and told me about the stuff I... should be planning on repairing soon. Only did the work requested and felt great from drop off to pick up. Highly recommended!read more
Have tried several local shops, these guys are the best!
An honest to goodness mechanical shop that is family owned and operated by a professionally trained interprovincial red seal journeyman mechanic with... many years of experience. The only shop in Kelowna that I completely trust with my family's vehicles.read more
Agree with above, best service in the Okanagan!!!!