I highly recommend this shop. Very efficient and always up front and honest about necessary repairs.
Reliable and straight to the point mechanics. Get my car taken care of every time. Thanks team!
Really good auto shop. They have taken care of our cars since we moved to Kelowna . We especially appreciated todays quick service as we were leaving on a road trip .
Hayden and staff were excellent at Diagnosing and providing options for repair on my sister in laws Explorer with an AC issue .The repair was done well and Car craft were able to help us in a timely manner . I would recommend them for any vehicle repair needs .
Quality shop! They booked me in for a last minute AC compressor fix, they confirmed they would be able to do the fix same day and came through.Their price was on par with a few other shops in town - would recommend Car Craft!
Excellent service, Hayden, and professional work, Evan. Thank you for amazing work on our school vehicle 2023 Toyota Rav4 Hybrid on such a short notice. It was worth driving 14 hours one way from Dawson Creek, BC to get high quality work done for us!
Came in with several problems and the team gave me a solid diagnosis at a fair price along with expert advice and it was clear that they had my best interest at heart. They were also very transparent, and reliable with schedules and communication.
Trustworthy, reliable service, only take my car here
Update 2023-06My 20-year-old steering box needed replacement. It was a bit of money, but Car Craft did a little extra in the way of locating parts and found a better quality replacement component at a lower price. Another reason to remain a loyal customer.Update: 2023-03An ominous dashboard indicator light had come on and the folks here searched for, identified and remedied the issue. Even though my 20-year-old XTerra has been driven very lightly (70K miles) over all those years, things are beginning to wear out from sheer age. It It's nice to know that when those things inevitably happen, I have a trusted, professional and fair shop to take it to.Update: 2022-09Took my vehicle in because it has a mysterious noise. They found the cause it and fixed it in a way that avoided unnecessarily replacing a costly component. Happy I came back.Original review (2020-05)Just before moving to Kelowna from Alberta I contacted Car Craft about the out of province inspection I knew I would need to secure my BC plates and insurance. They told me it probably would be less expensive to do that in Alberta. I was so impressed with their honesty (and all the 5-star reviews) that I waited until I arrived here just so I could give them my business. They have earned my respect and loyalty.
Great place to take your car. Fair honest people
Great service as always!
Michael De Coste
Highly recommend this place. Driving from Vancouver to Banff and stopped in Kelowna on the way. My van had some issues and they were able to service it within the day. Very happy with the service and friendly staff
Honest with me and informed me about my vehicle
Amazing job on my truck!!! In and out super fast. I will always go to Car Craft from now on. Excellent and very friendly service.
Can't say enough good things about these guys.Fit us in even though we were just passing through town.Their service writer Hayden was extremely helpful.
Evan & Alan were both courteous, honest & professional. They promptly got me in right away and fixed me up. I couldn’t recommend Car Craft enough. One of the few automobile shops that is reliable in Kelowna, that stands by their work and it shows. Thank you, thank you!
I drive up from Vancouver to get dual pedals installed making my vehicle a driving instructor car. Communication was great with Hayden. I was able to get the pedals installed and commercial vehicle inspection on the same day saving me extra accommodation costs. Very happy with the results. Thanks car craft automotive!
I have been taking several of our cars to Jeff and his staff. Great service never overselling. Great customer service. I would recommend them for all automotive services.Gordie Abougoush
Drove up from Vancouver to get my standard driving school vehicle converted. Hayden and his team at Car Craft made the experience exceptional. Car Craft was accommodating to last minute change on appointment date which was very appreciated on my end. Extremely friendly and caring staff and made the experience 11/10! Thank you and would recommend their service.
Highly recommend! They got my vehicle in right away and found the problem quickly and it was ready the same day. They also pointed out a couple of other problems that I was oblivious to and gave advice on repairs without pressure to get further work done by them. The guy was friendly and helpful.
Honest, knowledgeable and fair. What else can you ask for from your mechanic shop?
Thank You Hayden and Tony! I had problems with my car starting so while it was running I popped in yesterday afternoon, no appointment. Hayden said to leave it there and they would figure it out. Called an hour later and said it was the battery. I waited until today to tell him to go ahead, the warranty had run out a month ago on the new battery (they were not the ones that installed it) Hayden called me an hour later and said it was ready to pick up! Super fast and professional! Thanks again!!
Excellent service from first contact to completion. I strongly recommend it. Thank you Hayden and team.
I loved the course that they gave on basic mechanics. It helped me understand more of what goes into the physical components of a car, they are very proffesional and provided a great qaulity explanation. I would definetly reccomend Car Craft for your next tune-up.
My two boys participated in their Teen Car Care class yesterday. We were floored by the professionalism of the technicians/teachers and all the things that they were able to learn in the class. The shop was very, very clean and organized, but also seemed to be very busy. We will definitely be using their services in the future and we would HIGHLY recommend that all teens in the Kelowna area take the class that they are offering. Thank you Car Craft Automotive. You are definitely a master at your craft!
Locally owned and operated. Fast, efficient and friendly service.
Dealt with Hayden and Tony- super nice and honest. Have had two of my vehicles in at Car Craft for winter tires. Excellent service, great pricing and they fit me in right away in the heat of Winter. Thx boys for the kind service and great pricing ! Would highly recommend to anyone needing tires
Dealt with Hayden and Tony- super nice and honest. Have had two of my vehicles in at Car Craft for winter tires. Excellent service, great pricing and they fit me in right away in the heat of Winter. Thx boys for the kind service and great pricing ! Would highly recommend to anyone needing tires
Can't thank Tony and Hayden enough for getting my truck fixed so fast. They were professional and explained everything in detail and to fix it was still cheaper than a one month new vehicle payment!! Will definitely be back, but hopefully not too soon haha!!
I had a belt replaced last year on my car and a couple weeks later it started to squeal again. My work schedule was also their operating schedule so it took a long time for me to be able to get it back in but the service was amazing. The tensioner needed tightening as it was adjustable and after the work was done they called me and informed me that they covered the work. I highly recommend these guys to look after your vehicles!
I just want to say a huge thank you to Hayden, Tony, and the rest of the team at Car Craft Auto!! I have had issues with my car not starting for over 6 months and it has been very frustrating to say the least. They diagnosed the issue and had it done that same day while giving me a very fair price. I can't explain how grateful I am for these guys. Would definitely recommend!!! (:
Tony and his crew are extremely accommodating, knowledgeable and kind. They go out of their way to make sure you’re satisfied with their work. I highly recommend this locally owned shop for any automotive issue. Car Craft is a great asset to Kelowna.
Friendly service, exceptional quality, and very affordable, all around great car specialists, and definitely a return customer.
10/10 recommend Car Craft! The best customer service I’ve ever received, and quick, fair priced, trustworthy service.
Yussuf Reza Esmaeili
Good staff, no unnecessary upselling.
I had a great experience with this shop! Hayden talked me through the whole estimate so I had a real understanding of what was being done with my truck. I will bring my F250 back in the future! Top notch service!
I had to replace transmission fluid on my Acura TLX and, although they had to buy special transmission fluid from Harmony Honda Service here in Kelowna, they managed to do it cheaper than Harmony Honda/Acura Service for $130!!! Acura is great vehicle but Harmony Acura Service suck as they are ripping people off, Car Craft guys, you are awesome, THANK YOU!
Jennifer Vander Heide
This place is great. Jessie and John will take care of anything you need. This is one of those places where you pay for service and you get service. I've had the car in a number of times for various things and they've been able to deal with them all. Suspension, brakes, engine work, oil changes, doesn't matter. Recommend this place.
John and team, you have a customer for life! Outstanding service, reasonable (and well-explained) rates, on-time service, and wonderful customer service and communication!Much like everybody else out there, am initially skeptical of repair shops. In fact, I’d clearly rather nearly drive my vehicle into the ground than interact with most repair shops! The rigamarole of being decidedly gouged and left without a vehicle for longer than anticipated with little follow-up (if any) is something I can’t be bothered with. But, as it goes, my brakes were in such an awful state that I found myself making a phone call to Car Craft—but only after poring over literally every single Google review, as well as the owner’s well-worded responses. John promptly answered my call, answered my questions, and proposed a drop-off and inspection solution that suited my generally unpredictable work schedule.Within an hour or two of the vehicle being there, I was contacted with a reasonable quote of the work to be done—all things I knew were overdue for service, and with no high-pressure sales, add-ons, or trying to pull a fast one on me (it happens often; maybe even more if you’re a female). They even fixed an issue without a need for new parts! I said I’d need my truck back by 4pm but was happy to schedule for a future date, to which John responded, “we can absolutely have it done for 4pm today; no need to call and check, just come on by!”Sure enough, at 4pm, it was there—completely done, clearly invoiced, and handed over by two staff that are clearly happy to be there and happy to be of service.I always mean to write positive reviews but I rarely get around to it. This place, though, was entirely worthy of ten minutes of my time to sing their praises. Great work, John and the Car Craft team!
Quick and friendly service!
They are very professional. Excellent service, and they will keep you updated about your car's works in progress while in the garage. I'll definitely recommend Car Craft to anyone who want to avoid hassles.
Lois at the front counter was great to deal with and the manager John kept me informed with respect to a lot of work I needed to get done on my Dodge Ram truck. They did all the work in a day and got my truck back to me when they said they would. John is very knowledgeable and explained his recommendations very well to me before proceeding and they all made perfect sense. I won't be taking my truck anywhere else except Car Craft after my positive experience with them. A great shop and good people who know their stuff. Highly recommend.
A Big Positive 5 Star shout out to John, the service manager and the CarCraft Shop in Kelowna, BC.I was driving through Kelowna as I was travelling across our great country. My trucks A/C compressor blew up, they took me in right away and repaired the whole system to get me back on the road. Unfortunately, about 3 hours into my continued trip it stopped working. I couldn't turn back as I had to be in Ontario by a certain day. I called John and he advised to get it diagnosed along the way if I could, or in Ontario after arriving. At no fault of the CarCraft Shop, the new A/C compressor they had newly installed had a malfunction and it stopped working. They are mechanical, and sometimes new out of the box it can happen. It therefore needed a full replacement in an Ontario repair centre and I am glad to say John and the CarCraft shop stood behind their work and took care of that repair for me.Thank You John and the CarCraft Shop Garage of Kelowna BC for standing behind your work.Regards Jeff.
Rolled into town during the hottest week in BC history and literally blew my radiator upon arrival from the LMD. Called numerous shops who were either busy or didn’t have the part. John and his crew though not only had the part and made the time to fix my car. They did it within hours with a brand new radiator which saved my entire vacation.
A+++Honestly, I've never had such a great experience at a mechanic than the one I had with Car Craft Automotive.They first helped me unlock my vehicle within 30 minutes of the incident, then fixed my brakes (new pads, rotors, brake fluid), replaced my rear shocks, front struts and took care of wipers.They have a customer for life and I recommend them to absolutely everyone!
I was referred by some friends and I can't speak highly enough about the service I received from Car Craft. My husband & I work in customer service and was so surprised to receive this from an automotive shop. As a female, I am intimidated by auto shops but they never for once spoke language I didn't understand and were so polite. My appointment was booked promptly and work done super fast and at a reasonable cost.They even went above and beyond to do an inspection. I will without a doubt return again for any other work and refer anyone that needs work done on their vehicles.
Thank you for Axel, Nice garage.
Recently, we took my wife's 2003 Malibu in for service. It needed some TLC, as the service work had fallen behind. Car Craft went over the vehicle, made recommendations, and quoted a price to bring all the issues up to date. We took it in, the work was completed as per quote and in a timely manner, and a few months later the vehicle is running great, and all the issues we had before have been rectified. The staff made me feel very comfortable, and took the time to explain everything that needed updating, and how that would be accomplished. I was very happy with my experience with Car Craft, and will continue to use them for regular maintenance. I highly recommend!
The best shop in Canada. Kind and professional stuff. Best prices&service, they take the best care of their customers.I highly recommend this place to everyone in the world.Amazing Service
This place saved me big time today. My trucks idler pully went flying off while I was driving and I needed to get to a job orientation in just a short time. I brought my truck to Car Craft and their amazing staff got my truck in right away and had it fixed very quickly. I had enough time to make it to my orientation on time thanks to their fantastic work. I highly recommend going here!
Got an out of province inspection done here, service was excellent and on time. Would 100% recommend to anyone and will return in the future!
The staff are very kind, professional and welcoming! Got an out of province inspection complete and everything was done in a timely manner. Would highly recommend this place to anyone 🙂
Car Craft is AMAZING! I don't usually write reviews but I need to take the time to highlight how helpful, professional and knowledgeable the mechanics are. My car broke down in the middle of the coldest day of the year and I was totally stranded. Car Craft ensured I had a vehicle while I was having my car repaired, answered all my questions and worked to diagnose the issue and provide different options for me. I never felt pressured to go a certain route, and felt I could ask questions to guide my decision. Since then, I've continued to go to Car Craft for my oil, tire changes etc. They are awesome! Highly recommend!!
Trustworthy and knowledgeable, they have on multiple occasions surpassed my expectations. Thanks Guys!!
Been here 2x already, always friendly service and always accomodating of my sudden Out of Province inspection appointments 🙂 very friendly and personable staff too. Will use again!
John and staff have taken great care of my Jeep and I. He treats you well, is honest, and truly wants to fix the problem and for the best price. I’ve been back multiple times, and will go back again when the need arises!
Thanks for the honest and quality work!
I have been to car craft a few different times. This time I took my gf's truck in to get worked on. The crew here have always been been great and understanding. After trying other mechanics in town this is where I always take my vehicles now.
Super service - extremely accommodating (issue with car over the Christmas holiday), friendly and professional front end (Loyas is great) and incredible value. These guys go the extra mile! Much appreciated and highly recommended.
I needed a Commercial Vehicle inspection. They were great on the phone and got me in the following day. Great customer service!
Brought my bmw for an out of province inspection. They were very thorough and professional and had car ready for pick up in a few hours.
Sandrine Bernier Collard
I called about 7 shops in kelowna and they were the only ones willing to try and squeeze me in in the same day, the guys stayed over hours to finish. Big shout out to them. Thanks a bunch, highly recommend. Ps- chocolates at the front desk plus amazing custumer service.
pa and (Sweet baby slay)
Great team! got me booked in on short notice and completed the job on the same day. I had them delete my EGR and install an aftermarket 3.5" air line on my dodge 3500 6.7 diesel. They did a great job and even polished it after. 10/10 service, decent price, will be returning in the future.
We HIGHLY RECOMMEND Car Craft. They are friendly, professional, honest, knowledgeable and fair. We have finally found our go-to vehicle shop. I'd give 10 stars if I could. Thanks guys for everything!
This is the best place I have been to in kelowna for service on my car . They went above and beyond expectations. They managed to get my car in on the same day I needed it done !!My car was not drivable. The parts suppliers brought in the wrong parts . The staff reordered the parts and stayed past closing to make sure I got my car back !I can't say enough good about these guys !!
They were super friendly and helpful snuck us in right before closing because it was the weekend they also have us coolant on the house before we came in very friendly and professional
I don't know anything about cars, but I do know these fine folks are keeping my car running as it rolls towards 300,000 km. Thanks guys, you run a great garage!
Elevation Outdoors EPA
The team at Car Craft is great. They are a reliable partner in helping keep our bus running well so we can focus on delivering programs and not worrying about our vehicle.
I own a 2008 Jeep diesel and put on lots of city miles. Most shops don't have the expertise to work on diesels. Car Craft Automotive was recommended to me as well qualified and with a good reputation. They have been doing all my work for the last couple of years. My vehicle is my 'office' and I simply can't afford down time. Tony and John (previously Mary) have always tried their best to get me back on the road as quickly as possible. They aren't afraid to charge but their work is quality, timely and professional.
Absolutely amazing people work here. Very professional and friendly. Highly recommend taking your vehicle here, I was more than satisfied with the service. Thank you very much!
This is going to be longer but worth the read. I recently needed to get in ASAP for an out-of-province vehicle inspection and was told about a weeks wait a several other locations I had tried to call. I came across Car Craft Automative and read reviews about how they are honest and fair. They got me in 8am the next morning! Walking in they are friendly right off the bat, the environment is so inviting and CLEAN (as a girl I get intimidated around automotive mechanics). I dropped my car off and went on my way. Got a call that I half expected. My car is old and needs required repairs to pass inspection. I chatted with Tony (the owner) and told him I need to do the bare bones, times are tough and financially I can’t complete it all as much as I wished I could. He said he would work with me and keep it in my price range (which meant certain things had to wait). I get a call I can come get my car earlier than expected and I head over (in my loaner vehicle they gave me) to honestly the most wonderful “pay it forward” that has happened to me.
Tony had made sure all repairs were done that NEEDED to be done, above my price range. I was told I had qualified for the bursary donation program and the remainder of my car repairs I couldn’t afford were covered by donation. 💗💗💗 I cannot thank them enough for this gesture, it was beyond kind. I can’t wait to give back when I am able.
From here on out this will be my go to place and I will recommend Car Craft Automotive for not only being amazing at their services but for being so HUMAN.
Attached is a pic of me and one of the wonderful front end employees after the happy news! We hand sanitized/ held our breaths and went in for the sideways hug, because how could I not?!
Thank you again!
Sherry Fodor Frayn
10 stars for these guys. Honest, thorough, and very professional. We have FINALLY found our go to car shop. Best place in Kelowna!
If anyone i know needs work done on their vehicle in these uncertain times I highly recommend car craft automotive in kelowna . I was very impressed with the sanitation and social distancing measures they took and their professionalism i witnessed amongst all staff when I needed critical work done on my vehicle.
The team went above and beyond to help me get my vehicle safe and ready to drive. Tony was great at explaining to me everything that needed to be done. Thank you for what you do for the community your kindness will ease the stress from many families.
I absolutely love Car Craft & all of their amazing staff!! Honest & friendly... I trust them with all of my vehicle maintenance & repairs!!
I felt that things were explained really well and that they did a great job fixing up my car while sticking to our discussed budget. Loved that there was a courtesy car waiting for me so I was able to keep moving while my car was being fixed. I would highly recommend Car Craft!
Tony and his staff know their trade well. 5 stars ⭐️
Staff at Car Craft was accommodating with my schedule, proper repair was done, and they worked hard to make sure I got my car back that day. Super friendly and knowledgeable staff. I'm happy I was referred to them!
I went to Car Craft Automotive for the first time today, and I can say I will definitely be back! Very friendly and knowledgeable staff. I knew that my car was in good hands. I was very pleased and happy!
Kris Pikta Thompson
If you think your car requires work......
RUN.....don’t walk to Car Craft Automotive, you will be very happy you did!
I received a complimentary 50 point inspection that gave us a detailed list of things that were good, what to keep an eye on, and most important what needed our immediate attention.
No pressure, just an honest report. The final bill was exactly as quoted.
Car Craft Automotive is now my go to shop to maintain my Honda CRV!
Great Owners n staff. Honest Professional Service. Overall a fantastic experience....... Reccomend everyone try out INTEGRITY.....Thank You
The service at Car Craft Automotive was outstanding! As soon as you walk in the door you are immediately greeted by a kind and funny women whose name is Mary. I called the day before to get my car looked at since all the bolts on the front bumper needed to be replaced. They got me in for the day after! The wait time for my car normally would have taken longer but they were on task and performed as a great team. For the amount of work they'll do for you they have great prices! I am really glad to have gone to car craft automotive since it's trustworthy with honest workers! So thank you!
Alix P. Courtois
Great, honest service is hard to find in the automotive industry and this place has it. I had bought used tires that didn't fit my needs and instead of mounting them for me, they told me to return the tires and gave me time to keep on shopping for a deal that suited me better.
We had to get our diesel looked at ASAP; we had to go back home up north. Car Craft took the truck in right away and figured out it was the turbo. They even stayed late to get the job done on time! Definitely hard workers and very dedicated!
Great, and quick, service for this first time client. I will be back!
They did a great job on our cars and that for a great price
test it and you will see it
Jennifer Jim McCambridge Erickson
I’ve been taking my little Mazda to Car Craft for the last year - amazing service and excellent staff!! Highly recommend this automotive shop for all of your vehicle needs! 5*
Thks Tony & Norm for your prompt service to my F350 6.0 L Diesel ...you guys always get it right and treat me well. Also appreciated your loaner car for the day. See you next time ! All the best Bob
Find a good mechanic is as important as finding a good doctor! I love how I am treated, how things are explained to me, and only necessary things are done on my car! Honest, fast, and super friendly! What more could you want??
Even if the talk at a social event turns to the quest to find a mechanic, I highly recommend Car Craft immediately to ONE looking for a good honest mechanic!! Thanks Tony and the team for all you do!
Very Positive experience at Car Craft this week. Good people. Good rates. Highly recommended.
" Car Craft Automotive " is our first Automotive Repair Shop here in Kelowna. From our first to third vehicle, Car Craft is our regular automotive repair shop whom we can trust and rely on. Great and honest service with friendly staff. Until we got our current vehicle that was dealership maintained. We are not satisfied with the service. So we decided to hand it over to Car Craft Automotive. We are so happy to be back and have a peace of mind now. Thank you and more power!!!
Hélène Déziel Letnick
Snow came as a surprise to everyone this year. Car Craft were so helpful in trying to fit me in to install my winter tires. They were so friendly, cordial and provided great service. Thank you!
Great friendly old fashioned service. Quick and effiicent.
The gang at Car Craft clearly puts the customer first. It was a pleasure working with Car Craft. Will return with car needs in the future
I have taken my van to Car Craft for any and all servicing for the past 8 years... they are most helpful.. do a wonderful job..are a very honourable company to deal with..I would highly recommend them to any one.. specially to seniors as you can definitely trust them .
Michelle Plantinga Schueler
I was extremely impressed with the amazing service I received at Car Craft Automotive! Very fair prices and great people to deal with. I definitely recommend them!!!
After a long search for a trustworthy mechanic in Kelowna I can't be more happy to have found car craft. I have had a few jobs done with them and will be back for sure. Great staff and so helpful.
Love Car Craft! Integrity and trust is what sets them apart.
Friendly, efficient, speak in terms you can understand, and let you know (honestly!) what's actually required to fix now for safety and what's coming soon. Tony and the team are the honest mechanics I had been waiting to find in Kelowna!
Extremely impressed with the service I received at Car Craft Automotive! Got fed up with the lies, high prices, and unnecessary work I was getting at my dealership, so I decided to try a new place. Car Craft was honest and straightforward about what needed to be done, and what could wait. My car was in and out within 5 hours, and the price was fair. I will definitely be making Car Craft my go-to for car repairs, and I recommend it to anyone looking for a new automotive shop!
Great service, fast and friendly! I would recommend 100%
Excellent Service; friendly, knowledgable staff; great coffee.
Unlike many automotive repair shops, the staff at Car Craft are always great to deal with. Honest, straightforward, accommodating, friendly, and professional. I took my jeep there for some diagnostics, and after following their recommendations, the persistent mystery squeak was gone!! Thank you guys so much!
Explained before what could be wrong with my problem and gave possible costs depending on results. Everything was bang on and repaired in the time frame estimated. Very please with the service and was it was very pleasant dealing with the staff. Will be back for future servicing!
I need to tell everyone about Car Craft Automotive. Not too long ago I thought I was needing new brakes, and new tires as my car was making a horrific noise. It was an incredible relief when they told me that I didn't need brakes, and would supply me with some safe tires. They could have told me I needed both, I wouldn't have known the difference. I'm very grateful that I can trust their integrity to only charge me for what I need. Thank you to all the staff there!
Janice Watt Tsoycalas
Even though I have an older car, 2000 Ford Focus, I always feel that I get very respectful and awesome service from Norm, Bridgette, Tony and the rest of the guys. They are more than fair and never do work that is not needed. Thanks for everything and also the great magazine.
Testimonial for Car Craft
The good people at Car Craft proved that my vehicle and my business were important to them. A miscommunication led to my vehicle getting more service than I'd asked for.
When I brought it to their attention they recognized where the mistake had occurred and immediately took the steps make me a happy customer again. They run a first class operation and I would recommend them to anyone who wants their vehicle serviced by people you can trust.
Best automotive service in town, hands down! Norm and co. run a very tight, courteous and high quality shop. Highly recommended!
Great service, great staff, great perks, great tires, overall great shop!!!
Nancy Jane Lawrence
Norm and his team at Car Craft are AMAZING!!! I am so impressed by the way that they take care of their clients - they are very personable, and take the time to explain things. I am very grateful for them, and my car continues to run in great shape thanks to them!!!
Excellent Service. Quick, efficient and friendly staff was willing to explain all details. Very Satisfied with doing business with Car Craft. Will for sure come again.
I don't live in Kelowna, I was down shopping for a new car. I quickly checked "auto repair shops kelowna" on google, Car craft had the best stars with the most amounts of comments. I talked to Norm & he was AMAZING!!! He answered all my questions, showed me things to look for when car shopping. Looked over the car with me quickly. I wanted the car to be inspected there before buying it. However I was scared they would call the deal-ship tell them the finding & then call me. Not the case, He called me talked over the findings, I paid the bill, he then emailed me the report/invoice. He was also able to get it in the next day. Which was great, because I was/am hopping to be able to pick up the car in 2 days. It's a shame I can't go there with all my car issues/repairs/maintenance. If I'm ever in that area & my car breaks down they will be my 1st & ONLY call. Thanks again so much to Norm & staff!!!
Bonnie L. Semeniuk
I bought a 2007 Ford Explorer in January and it had issues! I was referred to Car Craft by the insurance company and they inspected the vehicle and did the repairs, I was treated very well, no extra fees and the vehicle runs great now. I went after the dealer to pay for the repairs which came to almost $2,000 and I did get some $$ back. Every vehicle should be inspected before a seller advertises it like the law in Ontario, it should not be up to the buyers to pay for it.
We are very impressed with the friendly service we received at Car Craft Automotive. The mechanics are very knowledgeable and were eager to discover the fault with our van in a quick and responsible way. We highly recommend Car Craft Automotive and will encourage our family and friends to trust their vehicle repair to these mechanics.
Great people with awesome service! For your vehicle needs this is the place to go!
Recently had major mechanical work done on my high mileage SUV. I have used their services in the distant past when Rob saved me a bundle by knowing the engine and therefore he suggested that motor work was not necessary, that simply the use of a specific additive would solve the problem and it did! The recent repairs were done expertly and quickly. I was also assisted by the use of one of their courtesy vehicles. The repairs came with a very thorough diagnostic report which was timely because I had not caught the symptoms of other problems. I was not pressured to do the additional work but I will; they are trustworthy and their prices are very fair. They also have a "loyalty program" which yields instant benefits! I believe their work has enabled me to put close to 400,000 kms on my car!
Another visit to Car Craft. Great service! Also great communication with a 50 point inspection list with recommendations of repairs that need be done soon or in the near future including how much it will cost. I can highly recommend Car Craft. Janneke:)
If your looking for Great Service this is the place to take your car. Honest people and so nice to deal with
Absolutely to notch customer service. Really impressed.
Car Craft are professional and welcoming . I love the service, the follow up and they know what they are doing!!! They let me know when are work trucks need to be serviced and that makes my life easier!!!
Excellent service, honest assessment. Very helpful and courteous.
Very happy with my first experience at Car Craft Automotive.
Timely updates on how much each of the things I wanted looked at/replaced would cost, including labor time for each. Most importantly all things I brought my car in for were addressed, even one that was a pretty oddball situation (headlight alignment with some broken parts that no one knew was broken in advance).
My car feels like a whole new experience to drive now, thanks guys!
The we always appreciate the great service and honest advice. Thanks team CC! I never worry about recommending you.
Car craft once again proved they are my 'Home Town Garage'! Reliable, fast, professional, friendly and honest is how I would describe Car Craft. After doing business you walk out of the shop expecting to be in a small quiet town with John-Boy walking by! 🙂 Thanks again for looking after my Mini!
These guy offer great service and honest advice. Highly recommend to anyone living in the Kelowna area!
I am delighted with the service I got at Car Craft. They are honest and ethical and don't try to upsell you things that are not necessary for the good running of your vehicle. Thank you Car Craft.
Great, professional & friendly service. They fix what is required and let you know what is coming.
I would highly recommend Car Craft to anyone who values honest, ethical, quality workmanship. Tony and his team will not only fix your vehicle, but give you an explanation and updates throughout the process. They truly go above and beyond, and they stand behind their work!
I won't take my truck anywhere else.
Very friendly and helpful staff who are truly out to help their customers. Appreciate all their hard work.
Tony and his peeps at Car Craft.... Like a big family, That treat you the same!
Great one on one service where your not just a number!!!
Perfect diagnosis, and even a fine loner car / truck to suit your lifestyle!!!!
Thank you so much to the team at Car Craft. When the GM dealership couldn't see past the diagnostic machine to solve the issue, your knowledgable team picked it up and solved our problem. You guys went above and beyond. Service with integrity and value. I can't recommend Car Craft enough.
Wow, what a great team! In addition to what others have stated I would add that they are one of the more competent, knowledgeable and ethical shops I have ever received service from. In fact, they have demonstrated more knowledge and expertise of my vehicle than the dealerships I have been to.
Thanks for all your hard work and support guys and gal!
When one receives good service at a mechanics, one must really tell everyone! My truck broke and I needed it fixed. I received excellent service, clear communication and transparency into the cost of everything. Honestly, if you need a mechanic (and hopefully you don't), I would highly recommend Car Craft Automotive.