00:10 12 Aug 22
Can't say enough good things about these guys.Fit us in even though we were just passing through town.Their service writer Hayden was extremely helpful.
Evan & Alan were both courteous, honest & professional. They promptly got me in right away and fixed me up. I couldn’t recommend Car Craft enough. One of the few automobile shops that is reliable in Kelowna, that stands by their work and it shows. Thank you, thank you!
07:54 12 Jul 22
I drive up from Vancouver to get dual pedals installed making my vehicle a driving instructor car. Communication was great with Hayden. I was able to get the pedals installed and commercial vehicle inspection on the same day saving me extra accommodation costs. Very happy with the results. Thanks car craft automotive!
21:07 08 Jul 22
I have been taking several of our cars to Jeff and his staff. Great service never overselling. Great customer service. I would recommend them for all automotive services.Gordie Abougoush
05:57 13 May 22
Drove up from Vancouver to get my standard driving school vehicle converted. Hayden and his team at Car Craft made the experience exceptional. Car Craft was accommodating to last minute change on appointment date which was very appreciated on my end. Extremely friendly and caring staff and made the experience 11/10! Thank you and would recommend their service.
13:27 10 Apr 22
I have seen and tried different strategies and methods even lost alot of money while trying. Until i was introduce to this new strategy that got me back on track and i have been able to regain my lost money and still making consistent growth on all of my trade. Mrs jennifer smith is an amazing trader, she steadily lifted me out of financial penury. If you are interested and tired of losing your money You can reach her
Highly recommend! They got my vehicle in right away and found the problem quickly and it was ready the same day. They also pointed out a couple of other problems that I was oblivious to and gave advice on repairs without pressure to get further work done by them. The guy was friendly and helpful.
22:33 15 Mar 22
Honest, knowledgeable and fair. What else can you ask for from your mechanic shop?
21:12 02 Feb 22
Thank You Hayden and Tony! I had problems with my car starting so while it was running I popped in yesterday afternoon, no appointment. Hayden said to leave it there and they would figure it out. Called an hour later and said it was the battery. I waited until today to tell him to go ahead, the warranty had run out a month ago on the new battery (they were not the ones that installed it) Hayden called me an hour later and said it was ready to pick up! Super fast and professional! Thanks again!!
16:20 31 Jan 22
Excellent service from first contact to completion. I strongly recommend it. Thank you Hayden and team.
01:52 25 Jan 22
I loved the course that they gave on basic mechanics. It helped me understand more of what goes into the physical components of a car, they are very proffesional and provided a great qaulity explanation. I would definetly reccomend Car Craft for your next tune-up.
18:08 20 Jan 22
My two boys participated in their Teen Car Care class yesterday. We were floored by the professionalism of the technicians/teachers and all the things that they were able to learn in the class. The shop was very, very clean and organized, but also seemed to be very busy. We will definitely be using their services in the future and we would HIGHLY recommend that all teens in the Kelowna area take the class that they are offering. Thank you Car Craft Automotive. You are definitely a master at your craft!
20:09 14 Jan 22
Locally owned and operated. Fast, efficient and friendly service.
19:20 09 Dec 21
Dealt with Hayden and Tony- super nice and honest. Have had two of my vehicles in at Car Craft for winter tires. Excellent service, great pricing and they fit me in right away in the heat of Winter. Thx boys for the kind service and great pricing ! Would highly recommend to anyone needing tires
19:14 09 Dec 21
Dealt with Hayden and Tony- super nice and honest. Have had two of my vehicles in at Car Craft for winter tires. Excellent service, great pricing and they fit me in right away in the heat of Winter. Thx boys for the kind service and great pricing ! Would highly recommend to anyone needing tires
Can't thank Tony and Hayden enough for getting my truck fixed so fast. They were professional and explained everything in detail and to fix it was still cheaper than a one month new vehicle payment!! Will definitely be back, but hopefully not too soon haha!!
21:48 06 Dec 21
I had a belt replaced last year on my car and a couple weeks later it started to squeal again. My work schedule was also their operating schedule so it took a long time for me to be able to get it back in but the service was amazing. The tensioner needed tightening as it was adjustable and after the work was done they called me and informed me that they covered the work. I highly recommend these guys to look after your vehicles!
19:08 25 Nov 21
I just want to say a huge thank you to Hayden, Tony, and the rest of the team at Car Craft Auto!! I have had issues with my car not starting for over 6 months and it has been very frustrating to say the least. They diagnosed the issue and had it done that same day while giving me a very fair price. I can't explain how grateful I am for these guys. Would definitely recommend!!! (:
17:32 14 Nov 21
Tony and his crew are extremely accommodating, knowledgeable and kind. They go out of their way to make sure you’re satisfied with their work. I highly recommend this locally owned shop for any automotive issue. Car Craft is a great asset to Kelowna.
04:06 13 Nov 21
Friendly service, exceptional quality, and very affordable, all around great car specialists, and definitely a return customer.
22:37 09 Nov 21
10/10 recommend Car Craft! The best customer service I’ve ever received, and quick, fair priced, trustworthy service.
Yussuf Reza Esmaeili
22:20 26 Oct 21
19:20 24 Oct 21
Good staff, no unnecessary upselling.
14:02 16 Oct 21
I had a great experience with this shop! Hayden talked me through the whole estimate so I had a real understanding of what was being done with my truck. I will bring my F250 back in the future! Top notch service!
20:05 17 Sep 21
Great, friendly service and reasonable prices. Will definitely go back again.
14:15 30 Aug 21
I had to replace transmission fluid on my Acura TLX and, although they had to buy special transmission fluid from Harmony Honda Service here in Kelowna, they managed to do it cheaper than Harmony Honda/Acura Service for $130!!! Acura is great vehicle but Harmony Acura Service suck as they are ripping people off, Car Craft guys, you are awesome, THANK YOU!
Jennifer Vander Heide
07:21 14 Aug 21
04:31 14 Aug 21
This place is great. Jessie and John will take care of anything you need. This is one of those places where you pay for service and you get service. I've had the car in a number of times for various things and they've been able to deal with them all. Suspension, brakes, engine work, oil changes, doesn't matter. Recommend this place.
05:17 31 Jul 21
John and team, you have a customer for life! Outstanding service, reasonable (and well-explained) rates, on-time service, and wonderful customer service and communication!Much like everybody else out there, am initially skeptical of repair shops. In fact, I’d clearly rather nearly drive my vehicle into the ground than interact with most repair shops! The rigamarole of being decidedly gouged and left without a vehicle for longer than anticipated with little follow-up (if any) is something I can’t be bothered with. But, as it goes, my brakes were in such an awful state that I found myself making a phone call to Car Craft—but only after poring over literally every single Google review, as well as the owner’s well-worded responses. John promptly answered my call, answered my questions, and proposed a drop-off and inspection solution that suited my generally unpredictable work schedule.Within an hour or two of the vehicle being there, I was contacted with a reasonable quote of the work to be done—all things I knew were overdue for service, and with no high-pressure sales, add-ons, or trying to pull a fast one on me (it happens often; maybe even more if you’re a female). They even fixed an issue without a need for new parts! I said I’d need my truck back by 4pm but was happy to schedule for a future date, to which John responded, “we can absolutely have it done for 4pm today; no need to call and check, just come on by!”Sure enough, at 4pm, it was there—completely done, clearly invoiced, and handed over by two staff that are clearly happy to be there and happy to be of service.I always mean to write positive reviews but I rarely get around to it. This place, though, was entirely worthy of ten minutes of my time to sing their praises. Great work, John and the Car Craft team!
19:22 29 Jul 21
Quick and friendly service!
18:45 16 Jul 21
They are very professional. Excellent service, and they will keep you updated about your car's works in progress while in the garage. I'll definitely recommend Car Craft to anyone who want to avoid hassles.
00:09 09 Jul 21
Lois at the front counter was great to deal with and the manager John kept me informed with respect to a lot of work I needed to get done on my Dodge Ram truck. They did all the work in a day and got my truck back to me when they said they would. John is very knowledgeable and explained his recommendations very well to me before proceeding and they all made perfect sense. I won't be taking my truck anywhere else except Car Craft after my positive experience with them. A great shop and good people who know their stuff. Highly recommend.
12:59 05 Jul 21
A Big Positive 5 Star shout out to John, the service manager and the CarCraft Shop in Kelowna, BC.I was driving through Kelowna as I was travelling across our great country. My trucks A/C compressor blew up, they took me in right away and repaired the whole system to get me back on the road. Unfortunately, about 3 hours into my continued trip it stopped working. I couldn't turn back as I had to be in Ontario by a certain day. I called John and he advised to get it diagnosed along the way if I could, or in Ontario after arriving. At no fault of the CarCraft Shop, the new A/C compressor they had newly installed had a malfunction and it stopped working. They are mechanical, and sometimes new out of the box it can happen. It therefore needed a full replacement in an Ontario repair centre and I am glad to say John and the CarCraft shop stood behind their work and took care of that repair for me.Thank You John and the CarCraft Shop Garage of Kelowna BC for standing behind your work.Regards Jeff.
Rolled into town during the hottest week in BC history and literally blew my radiator upon arrival from the LMD. Called numerous shops who were either busy or didn’t have the part. John and his crew though not only had the part and made the time to fix my car. They did it within hours with a brand new radiator which saved my entire vacation.
14:42 18 Jun 21
A+++Honestly, I've never had such a great experience at a mechanic than the one I had with Car Craft Automotive.They first helped me unlock my vehicle within 30 minutes of the incident, then fixed my brakes (new pads, rotors, brake fluid), replaced my rear shocks, front struts and took care of wipers.They have a customer for life and I recommend them to absolutely everyone!
22:26 17 Jun 21
I was referred by some friends and I can't speak highly enough about the service I received from Car Craft. My husband & I work in customer service and was so surprised to receive this from an automotive shop. As a female, I am intimidated by auto shops but they never for once spoke language I didn't understand and were so polite. My appointment was booked promptly and work done super fast and at a reasonable cost.They even went above and beyond to do an inspection. I will without a doubt return again for any other work and refer anyone that needs work done on their vehicles.
12:44 16 Jun 21
20:17 13 Jun 21
Thank you for Axel, Nice garage.
17:14 12 Jun 21
13:59 12 Jun 21
19:43 11 Jun 21
16:32 24 May 21
Recently, we took my wife's 2003 Malibu in for service. It needed some TLC, as the service work had fallen behind. Car Craft went over the vehicle, made recommendations, and quoted a price to bring all the issues up to date. We took it in, the work was completed as per quote and in a timely manner, and a few months later the vehicle is running great, and all the issues we had before have been rectified. The staff made me feel very comfortable, and took the time to explain everything that needed updating, and how that would be accomplished. I was very happy with my experience with Car Craft, and will continue to use them for regular maintenance. I highly recommend!
23:00 20 May 21
The best shop in Canada. Kind and professional stuff. Best prices&service, they take the best care of their customers.I highly recommend this place to everyone in the world.Amazing Service
04:11 19 May 21
This place saved me big time today. My trucks idler pully went flying off while I was driving and I needed to get to a job orientation in just a short time. I brought my truck to Car Craft and their amazing staff got my truck in right away and had it fixed very quickly. I had enough time to make it to my orientation on time thanks to their fantastic work. I highly recommend going here!
00:30 15 May 21
Got an out of province inspection done here, service was excellent and on time. Would 100% recommend to anyone and will return in the future!
06:19 06 May 21
16:15 05 May 21
The staff are very kind, professional and welcoming! Got an out of province inspection complete and everything was done in a timely manner. Would highly recommend this place to anyone 🙂
00:33 01 May 21
Car Craft is AMAZING! I don't usually write reviews but I need to take the time to highlight how helpful, professional and knowledgeable the mechanics are. My car broke down in the middle of the coldest day of the year and I was totally stranded. Car Craft ensured I had a vehicle while I was having my car repaired, answered all my questions and worked to diagnose the issue and provide different options for me. I never felt pressured to go a certain route, and felt I could ask questions to guide my decision. Since then, I've continued to go to Car Craft for my oil, tire changes etc. They are awesome! Highly recommend!!
18:38 19 Apr 21
Trustworthy and knowledgeable, they have on multiple occasions surpassed my expectations. Thanks Guys!!
Been here 2x already, always friendly service and always accomodating of my sudden Out of Province inspection appointments 🙂 very friendly and personable staff too. Will use again!
00:01 12 Mar 21
John and staff have taken great care of my Jeep and I. He treats you well, is honest, and truly wants to fix the problem and for the best price. I’ve been back multiple times, and will go back again when the need arises!
00:54 04 Mar 21
17:10 25 Feb 21
05:51 12 Feb 21
06:06 07 Feb 21
Thanks for the honest and quality work!
09:42 01 Feb 21
I have been to car craft a few different times. This time I took my gf's truck in to get worked on. The crew here have always been been great and understanding. After trying other mechanics in town this is where I always take my vehicles now.
20:12 05 Jan 21
Super service - extremely accommodating (issue with car over the Christmas holiday), friendly and professional front end (Loyas is great) and incredible value. These guys go the extra mile! Much appreciated and highly recommended.
06:34 18 Dec 20
I needed a Commercial Vehicle inspection. They were great on the phone and got me in the following day. Great customer service!
Thank you Car Craft Management, Staff and Mechanics for helping a Momma not totally disappoint her oldest daughter by getting the Sunfire car window be FIXED before Winter ❄☃️!!
20:47 16 Dec 20
Brought my bmw for an out of province inspection. They were very thorough and professional and had car ready for pick up in a few hours.
16:53 16 Dec 20
20:08 20 Nov 20
Sandrine Bernier Collard
01:34 17 Nov 20
I called about 7 shops in kelowna and they were the only ones willing to try and squeeze me in in the same day, the guys stayed over hours to finish. Big shout out to them. Thanks a bunch, highly recommend. Ps- chocolates at the front desk plus amazing custumer service.
pa and (Sweet baby slay)
22:34 13 Nov 20
Great team! got me booked in on short notice and completed the job on the same day. I had them delete my EGR and install an aftermarket 3.5" air line on my dodge 3500 6.7 diesel. They did a great job and even polished it after. 10/10 service, decent price, will be returning in the future.
22:36 11 Nov 20
We HIGHLY RECOMMEND Car Craft. They are friendly, professional, honest, knowledgeable and fair. We have finally found our go-to vehicle shop. I'd give 10 stars if I could. Thanks guys for everything!
02:07 31 Oct 20
This is the best place I have been to in kelowna for service on my car . They went above and beyond expectations. They managed to get my car in on the same day I needed it done !!My car was not drivable. The parts suppliers brought in the wrong parts . The staff reordered the parts and stayed past closing to make sure I got my car back !I can't say enough good about these guys !!
23:31 30 Oct 20
They were super friendly and helpful snuck us in right before closing because it was the weekend they also have us coolant on the house before we came in very friendly and professional
I don't know anything about cars, but I do know these fine folks are keeping my car running as it rolls towards 300,000 km. Thanks guys, you run a great garage!
Elevation Outdoors EPA
16:53 26 Oct 20
The team at Car Craft is great. They are a reliable partner in helping keep our bus running well so we can focus on delivering programs and not worrying about our vehicle.
I own a 2008 Jeep diesel and put on lots of city miles. Most shops don't have the expertise to work on diesels. Car Craft Automotive was recommended to me as well qualified and with a good reputation. They have been doing all my work for the last couple of years. My vehicle is my 'office' and I simply can't afford down time. Tony and John (previously Mary) have always tried their best to get me back on the road as quickly as possible. They aren't afraid to charge but their work is quality, timely and professional.
21:03 23 Oct 20
Absolutely amazing people work here. Very professional and friendly. Highly recommend taking your vehicle here, I was more than satisfied with the service. Thank you very much!
23:04 16 Oct 20
18:18 16 Oct 20
John was amazing! He took my truck in and helped me when I needed so much work done on a limited budget. He helped me to understand what was priority and what could wait so that my truck would make it through the winter. The mechanics and staff are friendly and knowledgeable and I couldn't be more pleased! Thank you Car Craft. You really helped and I am so thankful!
02:52 06 Oct 20
Truly an amazing business! Fantastic staff, everyone was so down to earth and easy to talk to. Shout out to Julia, she went above and beyond (and for a drive lol) to help make this the most stress free experience possible. I know nothing about cars, but no one here made me feel that way. I will be coming back here for everything! Thank you again Tony!
Pandosy Village Dental
00:05 23 Sep 20
The service is incredible, they have gone out of their way to help me. I really apprieciate them!!!
We were in the middle of a holiday with transmission issues.John took great care of us and got us on our way. I appreciate his advice and his level of service.
Love this place! Always friendly, professional, understanding, helpful. Have been going here since I moved to Kelowna a few years ago and although I now live in Winfield, I still make the trip for their service. Own two older vehicles and feel confident in Car Crafts ability and expertise to keep them running and in great shape. 🙂
05:42 25 Aug 20
John at Car Craft really went out of his way to help me out.
I don't know where to even begin with this business because they are so amazing in so many aspects! I am new-ish to town and was looking for a reliable mechanic...was referred to Car Craft by another mechanic that was too busy actually and I am so glad that I was!I absolutely love the family feel they give off on top of being so professional and welcoming. They explain everything to you, take pictures of issues for you and give beyond fair prices. The most important thing is that they are so honest and work with your budget, in other words they aren't trying to take you for a ride, like I've experienced with some mechanics in the past.I can go on and on about my amazing experience here and with them but I suggest that you give them a shot yourself....you definitely won't regret it.Thanks so much guys!
For a first time visit, it was the best experience I could ever have. They are nice, they are friendly, and they succeed and what you need them to do for your vehicle. I would 100% use this autoshop again.
Was offered quick service without having to schedule an appointment, Car Craft had good understanding of my car's driveability and they were able to provide the right solution at a reasonable cost.
19:36 10 Aug 20
Great service and price. A "local" shop.
08:54 07 Aug 20
They just did a passenger side engine mount for me due to excessive engine vibrations in the frame. They added on the extras, exterior bulbs and wipers at shop supply cost and still brought the total cost in under the 'no extras' estimate for the mount replacement alone. The replacement worked, the vibrations behind the passenger side dash are gone.
18:52 06 Aug 20
This is going to be longer but worth the read. I recently needed to get in ASAP for an out-of-province vehicle inspection and was told about a weeks wait a several other locations I had tried to call. I came across Car Craft Automative and read reviews about how they are honest and fair. They got me in 8am the next morning! Walking in they are friendly right off the bat, the environment is so inviting and CLEAN (as a girl I get intimidated around automotive mechanics). I dropped my car off and went on my way. Got a call that I half expected. My car is old and needs required repairs to pass inspection. I chatted with Tony (the owner) and told him I need to do the bare bones, times are tough and financially I can’t complete it all as much as I wished I could. He said he would work with me and keep it in my price range (which meant certain things had to wait). I get a call I can come get my car earlier than expected and I head over (in my loaner vehicle they gave me) to honestly the most wonderful “pay it forward” that has happened to me.
Tony had made sure all repairs were done that NEEDED to be done, above my price range. I was told I had qualified for the bursary donation program and the remainder of my car repairs I couldn’t afford were covered by donation. 💗💗💗 I cannot thank them enough for this gesture, it was beyond kind. I can’t wait to give back when I am able.
From here on out this will be my go to place and I will recommend Car Craft Automotive for not only being amazing at their services but for being so HUMAN.
Attached is a pic of me and one of the wonderful front end employees after the happy news! We hand sanitized/ held our breaths and went in for the sideways hug, because how could I not?!
Thank you again!
I went in for a pre-purchase inspection and was really happy with the service there! They explained all the issues they found, were great about giving me quotes, and were very easy people to work with. I would highly recommend them and look forward to using their services again in the near future!
01:24 05 Aug 20
The staff here are very friendly. I have needed multiple fixes on my car since moving here, and the staff at Car Craft are usually able to help me the same day that I call.
21:13 29 Jul 20
Called Tony on short notice and he was able to get my car in right away. Very professional, explained what was needed with my car. If your looking for a very good local kelowna shop Tony and Car Craft is the place to go. ** He even has his son helping out upfront **
13:45 29 Jul 20
I was referred to carcraft after purchasing a truck that had been worked on by Tony at carcraft. Tony knew the truck and got me in the next day eventhough they were booked. His knowledge, expertise and efficiency were right on point. Carcraft has all my business from now on!!
18:08 27 Jul 20
Great service! 100% would recommend this shop to anyone who is having car or truck problems.
19:15 25 Jul 20
Another great experience at Car Craft, thank you Tony!
23:46 13 Jul 20
18:26 03 Jul 20
Thank you Car Craft for breathing new life into our 1998 Toyota 4Runner. It has been transformed! Great service and attention to detail; you always go the extra mile to accommodate your customers. Appreciated.
FARID BIN ZUBIR
23:40 26 Jun 20
I brought my 20-year old minivan for an oil change as well as for the health checking since it has gotten leaking somewhere which I do not know myself. I went there with my limited knowledge about what was wrong with it and at the same time I know that it is not worth spending much money on it. I told Tony the owner that I just wanna have a reliable car so that I can use it to commute from one place to another without any serious hassle to be worrying about. Tony took my concern, he is very straight forward, understanding and no hidden agenda to mark up the price. Now, I know what to do to maintain this car to be at its best state. Because of him, I am now at peace of mind.
05:20 25 Jun 20
20:37 13 Jun 20
19:08 10 Jun 20
03:16 09 Jun 20
15:33 07 Jun 20
It feels so wonderful to finally have a business I can trust when it comes to repairs on my vehicle. I have always hated seeing any sort of mechanic because I find that they talk down to me, but this business gave me a very different experience. I am so happy to finally feel safe on the road! The staff were very helpful, and the work was done in a timely manner, I didn’t even have to miss a day of work! Everyone was friendly and knowledgeable, and the price was SO reasonable. I will definitely be back and I would recommend Car Craft Automotive to anyone!
00:34 06 Jun 20
I am so grateful for the work they did on my car!! I would highly recommend Car Craft for any and all vehicle work. They are very thorough not to mention I've been stressing for months thinking my vehicle was supper unsafe due to a quote that was given to me by another automotive place. I went in supper stressed and left and extremely happy camper! I will no longer be going anywhere else!!Thanks again
15:45 03 Jun 20
I have been using Car Craft for 10 years now. That alone should say something as I don't know many people that show consistent loyalty to a business unless that business is doing something right. Car Craft is doing it right. They have always treated me good, the business I work for and other customers I have spoken to while in their office. When you take it to them for any repairs they do it right the first time. I cannot thank them enough for their recent generosity and strongly recommend you give them a chance. They will not steer you wrong and will ensure your car is always road worthy. Good people, honest and reliable.
04:22 02 Jun 20
Have been very helpful, good service, competent; you know that you can trust them when you leave your car there, they are very reliable and available. The best place in town!
21:26 29 May 20
Outstanding Service as always! Thank you for looking after me and my automotive needs!
Sherry Fodor Frayn
03:16 28 May 20
10 stars for these guys. Honest, thorough, and very professional. We have FINALLY found our go to car shop. Best place in Kelowna!
00:43 28 May 20
10 STARS FOR SURE!!!!Excellent people, quality work and honest! Love you all!
22:53 22 May 20
Excellent service and highly recommend
Excellent service. First shop ever to actually have a loaner car. Went above and beyond to service my vehicle. Will be back for sure. Staff super personable and helpful. Thank you!
18:49 14 May 20
A friend recommended Car Craft Automative to us. We got our car checked for repairs by another car repair place and decidedwe wanted a second opinion. It was the best decision ever. John was the mechanic we dealt with. I told him that we were on a budgetand we need to get a second opinion of the work another place said, we needed. Also, I mentioned to John that the other place said,had an oil leak but, wouldn't touch our car as they said under the hood was to dirty. John said, he would check the car over and lookfor the leak.To make a long story short John was able to get all the work done on our car that fit our budget. Nice thing we were given a courtesycar which was nice.We are very pleased with the work and John's geniune understanding of our situation was apparent when he was speaking with me.We will definiently be coming back.The only thing for me to say is in the review they should have more 5 stars available. As I would have put more then 5 stars on.
19:34 09 May 20
If anyone i know needs work done on their vehicle in these uncertain times I highly recommend car craft automotive in kelowna . I was very impressed with the sanitation and social distancing measures they took and their professionalism i witnessed amongst all staff when I needed critical work done on my vehicle.The team went above and beyond to help me get my vehicle safe and ready to drive. Tony was great at explaining to me everything that needed to be done. Thank you for what you do for the community your kindness will ease the stress from many families.Thank you
17:12 09 May 20
If anyone i know needs work done on their vehicle in these uncertain times I highly recommend car craft automotive in kelowna . I was very impressed with the sanitation and social distancing measures they took and their professionalism i witnessed amongst all staff when I needed critical work done on my vehicle.
The team went above and beyond to help me get my vehicle safe and ready to drive. Tony was great at explaining to me everything that needed to be done. Thank you for what you do for the community your kindness will ease the stress from many families.
02:55 07 May 20
Very professional, excellent customer service and if something is not quite right they will fix it no questions asked.Very good work at a reasonable rate.Will be going back as it is hard to find quality workmanship.
22:11 06 May 20
Excellent service, will definitely return for future maintenance for my vehicle and will recommend Car Craft to others.
17:15 09 Apr 20
Very trustworthy mechanics (something that is hard to find). I recommend Car Craft to all my friends. They have always gotten me booked in quickly and I've always felt like they did the work that needed to be done and not gouged me for more money. Thanks guys!
23:49 08 Apr 20
Very amazing price. Amazing craftsmanship. Great service.Will definitely come back the next time I need work done on my truck.
14:44 03 Apr 20
I absolutely love Car Craft & all of their amazing staff!! Honest & friendly... I trust them with all of my vehicle maintenance & repairs!!
05:06 19 Mar 20
I brought them a car for pre purchase inspection and was very happy with the service. I received a detailed report, nicely broken down into details about the vehicle. I ended up buying the car as a result of feeling confident with Car Craft Automotive's professionalism. Thanks you guys!
They diagnosed and repaired an issue on one of our fleet vehicles that another repair shop couldn't, did the repair in the time estimated, and for under the amount they quoted. Very impressed the Car Craft Automotive!
18:43 17 Mar 20
20:56 14 Feb 20
I felt that things were explained really well and that they did a great job fixing up my car while sticking to our discussed budget. Loved that there was a courtesy car waiting for me so I was able to keep moving while my car was being fixed. I would highly recommend Car Craft!
04:55 12 Feb 20
I went into this shop to have a brake assessment done. The service was excellent and done in a timely manner. I received a detailed diagnostic report with photos, sent to my email. I was also able to take a loner vehicle out to complete my day, while the technicians were assessing my vehicle and discovered a broken rotor. I feel that the value was great, and recommend this place.
22:08 11 Feb 20
Thank you so much Tony and team for your amazing service. I came in not knowing much about cars and with a very limited budget. The awesome people at Car Craft Automotive were able to stay within my budget and have my car running and good to go within hours. They also lent me a loaner vehicle, which allowed me to get all my running around done as it was my day off. I am overjoyed at the amazing service they provided and with the results of my car. I now feel safe on the road. I will be recommending you guys to all of my friends!!! If anyone if looking for a great team of mechanics with kind hards that do great work, this is the place to go.
23:23 10 Feb 20
My old lady was just in there after she hit a large pothole. They were very helpful and very prompt with the service. Best experience at a mechanic she says she has ever had, which I appreciate greatly since she knows nothing about cars. Thank you, Tony for providing such an excellent experience!
23:33 30 Jan 20
Our vehicle broke down and our tow truck driver recommended this business for service. We were very please with the service, pricing and customer service levels of the staff. I believe our contact person was John and he was very helpful and friendly. Car repair can be stressful but having understanding and friendly staff really helps. P.S. our car runs great now!!
Pam Nease Sleep
23:54 24 Jan 20
I have been a loyal customer of Car Craft for several years now and appreciate the friendly service and great advice. Being a single mompreneur, I am especially grateful that I never worry that they are trying to "add" unnecessary work to my bill. Thank you Brigitte, Tony & John. The winter tires for my Mini Cooper are awesome & I love taking it up to Big White.
16:09 21 Jan 20
My son recently moved to Kelowna and had an issue with the headlights on his vehicle. Being a young man, starting a new life, in a new city, far from home, a parent always worries that they will be done right by in a situation like this. John was very helpful, accommodating and did what he could to get him on the road at a very fair price. Car Craft Automotive now has a customer for life. Highly recommend. Thanks John
00:43 14 Jan 20
Car Craft was very friendly, efficient and A fantastic priceJohn was a great guy to deal with and helped us outWe will be back for all our car repair needs
I highly recommend Car Craft! I have a daughter that just moved to Kelowna from Alberta for school. Her vehicle needed some maintenance work done and dad’s always worry their daughters or son’s could get taken advantage of on certain things, ie. car repairs. Anyhow, I went online and researched reputable repair places and came across car craft. There were a lot of positive google reviews so I took my chances and called John. I let him know my situation and told him that I needed to be able to trust him and his diagnosis of what needed to be done. In my opinion he went above and beyond. It was a Friday and my daughter really needed her vehicle for the weekend. John actually put, I believe, four mechanics on it and it was done before the end of the day. I feel he gave us the best pricing he could and it was repaired perfectly. They have earned my trust and I wouldn’t hesitate to recommend their services. Thanks John and team for looking after us and making a helpless feeling Dad feel good!!!!Jeff
19:34 02 Jan 20
Tony and his staff know their trade well. 5 stars ⭐️
23:05 13 Dec 19
I have a fleet of vehicles and we only use Car Craft for our maintenance. Great customer service and professionalism can be hard to find in this industry but everyone at Car Craft excels in these areas. I would highly recommend them to anyone.
21:41 05 Dec 19
Friendly, straight forward advice. Very thorough in their work. I will certainly recommend Car Craft to my friends.
01:19 05 Dec 19
Staff at Car Craft was accommodating with my schedule, proper repair was done, and they worked hard to make sure I got my car back that day. Super friendly and knowledgeable staff. I'm happy I was referred to them!
00:00 28 Nov 19
Great service and knowledgeable staff. Work around your schedule as much as possible. Take my truck and car here everytime we need work or and oil change.
00:11 16 Nov 19
00:21 17 Oct 19
I went to Car Craft Automotive for the first time today, and I can say I will definitely be back! Very friendly and knowledgeable staff. I knew that my car was in good hands. I was very pleased and happy!
00:20 17 Oct 19
I went to Car Craft Automotive for the first time today, and I can say I will definitely be back! Very friendly and knowledgeable staff. I knew that my car was in good hands. I was very pleased and happy!
Kris Pikta Thompson
03:29 14 Oct 19
If you think your car requires work......
RUN.....don’t walk to Car Craft Automotive, you will be very happy you did!
I received a complimentary 50 point inspection that gave us a detailed list of things that were good, what to keep an eye on, and most important what needed our immediate attention.
No pressure, just an honest report. The final bill was exactly as quoted.
Car Craft Automotive is now my go to shop to maintain my Honda CRV!
23:43 10 Oct 19
Friendly, knowledgeable staff that provide excellent quality work and go the extra mile. Will definitely be back and would recommend to anyone!
Laurie Anne Friesen
21:39 04 Oct 19
I wrote a post on “Car Craft Automotive “ review. A must read. I’d very highly recommend taking your vehicles there. 👍👍👍
19:28 26 Sep 19
Great job finding out what was wrong with my car. Thanks so much.
00:17 22 Sep 19
Staff are knowledgeable and very patient. If you have a problem with your car that’s a pain in the you know what! they will find it. And if you have to leave your car for a couple days they will hook you up with a ride to keep you in motion.
19:28 31 Aug 19
Great experience with Tony and his team.Thorough and transparent breakdown of issues, clearly and promptly communicated.
22:38 21 Aug 19
EXTREMELY helpful, I came in with a trick exhaust leak and instead of pressuring me to buy new replacement parts from them they fixed the leak quickly and for a great price, I highly recommend this shop for repairs and wont take my business anywhere else in the future.
Saved me over 700 dollars by mending my truck enough to get it home where I had the parts to fix it. Great experience
10:14 05 Aug 19
Great Owners n staff. Honest Professional Service. Overall a fantastic experience....... Reccomend everyone try out INTEGRITY.....Thank You
My first visit here, very friendly and accommodating, did a great job on my Lincoln and price was as quoted.I will be back again and have already recommended Car Craft to my son and grandson.Thanks guys.
18:06 12 Dec 18
The service at Car Craft Automotive was outstanding! As soon as you walk in the door you are immediately greeted by a kind and funny women whose name is Mary. I called the day before to get my car looked at since all the bolts on the front bumper needed to be replaced. They got me in for the day after! The wait time for my car normally would have taken longer but they were on task and performed as a great team. For the amount of work they'll do for you they have great prices! I am really glad to have gone to car craft automotive since it's trustworthy with honest workers! So thank you!
Alix P. Courtois
02:21 06 Nov 18
Great, honest service is hard to find in the automotive industry and this place has it. I had bought used tires that didn't fit my needs and instead of mounting them for me, they told me to return the tires and gave me time to keep on shopping for a deal that suited me better.
15:02 26 Sep 18
We had to get our diesel looked at ASAP; we had to go back home up north. Car Craft took the truck in right away and figured out it was the turbo. They even stayed late to get the job done on time! Definitely hard workers and very dedicated!
20:37 18 Jul 18
Great, and quick, service for this first time client. I will be back!
19:14 26 Apr 18
They did a great job on our cars and that for a great price
test it and you will see it
Jennifer Jim McCambridge Erickson
22:49 20 Apr 18
I’ve been taking my little Mazda to Car Craft for the last year - amazing service and excellent staff!! Highly recommend this automotive shop for all of your vehicle needs! 5*
03:12 16 Mar 18
Thks Tony & Norm for your prompt service to my F350 6.0 L Diesel ...you guys always get it right and treat me well. Also appreciated your loaner car for the day. See you next time ! All the best Bob
Find a good mechanic is as important as finding a good doctor! I love how I am treated, how things are explained to me, and only necessary things are done on my car! Honest, fast, and super friendly! What more could you want??
Even if the talk at a social event turns to the quest to find a mechanic, I highly recommend Car Craft immediately to ONE looking for a good honest mechanic!! Thanks Tony and the team for all you do!
Very Positive experience at Car Craft this week. Good people. Good rates. Highly recommended.
06:16 31 Jan 18
" Car Craft Automotive " is our first Automotive Repair Shop here in Kelowna. From our first to third vehicle, Car Craft is our regular automotive repair shop whom we can trust and rely on. Great and honest service with friendly staff. Until we got our current vehicle that was dealership maintained. We are not satisfied with the service. So we decided to hand it over to Car Craft Automotive. We are so happy to be back and have a peace of mind now. Thank you and more power!!!
Hélène Déziel Letnick
23:27 07 Nov 17
Snow came as a surprise to everyone this year. Car Craft were so helpful in trying to fit me in to install my winter tires. They were so friendly, cordial and provided great service. Thank you!
Great friendly old fashioned service. Quick and effiicent.
13:32 27 Aug 17
The gang at Car Craft clearly puts the customer first. It was a pleasure working with Car Craft. Will return with car needs in the future
19:34 04 Aug 17
I have taken my van to Car Craft for any and all servicing for the past 8 years... they are most helpful.. do a wonderful job..are a very honourable company to deal with..I would highly recommend them to any one.. specially to seniors as you can definitely trust them .
Michelle Plantinga Schueler
16:24 23 Jul 17
I was extremely impressed with the amazing service I received at Car Craft Automotive! Very fair prices and great people to deal with. I definitely recommend them!!!
06:46 21 Jul 17
After a long search for a trustworthy mechanic in Kelowna I can't be more happy to have found car craft. I have had a few jobs done with them and will be back for sure. Great staff and so helpful.
17:21 20 Jul 17
Love Car Craft! Integrity and trust is what sets them apart.
05:21 14 Jul 17
Friendly, efficient, speak in terms you can understand, and let you know (honestly!) what's actually required to fix now for safety and what's coming soon. Tony and the team are the honest mechanics I had been waiting to find in Kelowna!
05:48 13 Jul 17
Extremely impressed with the service I received at Car Craft Automotive! Got fed up with the lies, high prices, and unnecessary work I was getting at my dealership, so I decided to try a new place. Car Craft was honest and straightforward about what needed to be done, and what could wait. My car was in and out within 5 hours, and the price was fair. I will definitely be making Car Craft my go-to for car repairs, and I recommend it to anyone looking for a new automotive shop!
23:38 06 Jul 17
Great service, fast and friendly! I would recommend 100%
20:20 28 Jun 17
Excellent Service; friendly, knowledgable staff; great coffee.
02:20 28 Jun 17
Unlike many automotive repair shops, the staff at Car Craft are always great to deal with. Honest, straightforward, accommodating, friendly, and professional. I took my jeep there for some diagnostics, and after following their recommendations, the persistent mystery squeak was gone!! Thank you guys so much!
19:21 27 Jun 17
Explained before what could be wrong with my problem and gave possible costs depending on results. Everything was bang on and repaired in the time frame estimated. Very please with the service and was it was very pleasant dealing with the staff. Will be back for future servicing!
22:30 11 Jun 17
I need to tell everyone about Car Craft Automotive. Not too long ago I thought I was needing new brakes, and new tires as my car was making a horrific noise. It was an incredible relief when they told me that I didn't need brakes, and would supply me with some safe tires. They could have told me I needed both, I wouldn't have known the difference. I'm very grateful that I can trust their integrity to only charge me for what I need. Thank you to all the staff there!
Janice Watt Tsoycalas
18:30 09 Jun 17
Even though I have an older car, 2000 Ford Focus, I always feel that I get very respectful and awesome service from Norm, Bridgette, Tony and the rest of the guys. They are more than fair and never do work that is not needed. Thanks for everything and also the great magazine.
04:52 17 May 17
Testimonial for Car Craft
The good people at Car Craft proved that my vehicle and my business were important to them. A miscommunication led to my vehicle getting more service than I'd asked for.
When I brought it to their attention they recognized where the mistake had occurred and immediately took the steps make me a happy customer again. They run a first class operation and I would recommend them to anyone who wants their vehicle serviced by people you can trust.
02:00 03 May 17
Best automotive service in town, hands down! Norm and co. run a very tight, courteous and high quality shop. Highly recommended!
17:07 29 Apr 17
Great service, great staff, great perks, great tires, overall great shop!!!
Nancy Jane Lawrence
21:56 08 Apr 17
Norm and his team at Car Craft are AMAZING!!! I am so impressed by the way that they take care of their clients - they are very personable, and take the time to explain things. I am very grateful for them, and my car continues to run in great shape thanks to them!!!
10:12 01 Apr 17
Excellent Service. Quick, efficient and friendly staff was willing to explain all details. Very Satisfied with doing business with Car Craft. Will for sure come again.
20:13 24 Mar 17
I don't live in Kelowna, I was down shopping for a new car. I quickly checked "auto repair shops kelowna" on google, Car craft had the best stars with the most amounts of comments. I talked to Norm & he was AMAZING!!! He answered all my questions, showed me things to look for when car shopping. Looked over the car with me quickly. I wanted the car to be inspected there before buying it. However I was scared they would call the deal-ship tell them the finding & then call me. Not the case, He called me talked over the findings, I paid the bill, he then emailed me the report/invoice. He was also able to get it in the next day. Which was great, because I was/am hopping to be able to pick up the car in 2 days. It's a shame I can't go there with all my car issues/repairs/maintenance. If I'm ever in that area & my car breaks down they will be my 1st & ONLY call. Thanks again so much to Norm & staff!!!
Bonnie L. Semeniuk
14:40 24 Mar 17
I bought a 2007 Ford Explorer in January and it had issues! I was referred to Car Craft by the insurance company and they inspected the vehicle and did the repairs, I was treated very well, no extra fees and the vehicle runs great now. I went after the dealer to pay for the repairs which came to almost $2,000 and I did get some $$ back. Every vehicle should be inspected before a seller advertises it like the law in Ontario, it should not be up to the buyers to pay for it.
15:46 20 Mar 17
17:05 08 Mar 17
We are very impressed with the friendly service we received at Car Craft Automotive. The mechanics are very knowledgeable and were eager to discover the fault with our van in a quick and responsible way. We highly recommend Car Craft Automotive and will encourage our family and friends to trust their vehicle repair to these mechanics.
22:17 02 Mar 17
Great people with awesome service! For your vehicle needs this is the place to go!
15:22 28 Feb 17
Recently had major mechanical work done on my high mileage SUV. I have used their services in the distant past when Rob saved me a bundle by knowing the engine and therefore he suggested that motor work was not necessary, that simply the use of a specific additive would solve the problem and it did! The recent repairs were done expertly and quickly. I was also assisted by the use of one of their courtesy vehicles. The repairs came with a very thorough diagnostic report which was timely because I had not caught the symptoms of other problems. I was not pressured to do the additional work but I will; they are trustworthy and their prices are very fair. They also have a "loyalty program" which yields instant benefits! I believe their work has enabled me to put close to 400,000 kms on my car!
23:51 09 Feb 17
Another visit to Car Craft. Great service! Also great communication with a 50 point inspection list with recommendations of repairs that need be done soon or in the near future including how much it will cost. I can highly recommend Car Craft. Janneke:)
23:13 25 Jan 17
If your looking for Great Service this is the place to take your car. Honest people and so nice to deal with
07:45 10 Dec 16
Absolutely to notch customer service. Really impressed.
21:06 08 Dec 16
Car Craft are professional and welcoming . I love the service, the follow up and they know what they are doing!!! They let me know when are work trucks need to be serviced and that makes my life easier!!!
Luke J. Menkes
17:32 25 Nov 16
Excellent service, honest assessment. Very helpful and courteous.
18:39 24 Nov 16
Very happy with my first experience at Car Craft Automotive.
Timely updates on how much each of the things I wanted looked at/replaced would cost, including labor time for each. Most importantly all things I brought my car in for were addressed, even one that was a pretty oddball situation (headlight alignment with some broken parts that no one knew was broken in advance).
My car feels like a whole new experience to drive now, thanks guys!
00:45 12 Nov 16
The we always appreciate the great service and honest advice. Thanks team CC! I never worry about recommending you.
Car craft once again proved they are my 'Home Town Garage'! Reliable, fast, professional, friendly and honest is how I would describe Car Craft. After doing business you walk out of the shop expecting to be in a small quiet town with John-Boy walking by! 🙂 Thanks again for looking after my Mini!
18:57 23 Sep 16
These guy offer great service and honest advice. Highly recommend to anyone living in the Kelowna area!
17:14 07 Jul 16
I am delighted with the service I got at Car Craft. They are honest and ethical and don't try to upsell you things that are not necessary for the good running of your vehicle. Thank you Car Craft.
13:16 16 Jun 16
Great, professional & friendly service. They fix what is required and let you know what is coming.
20:26 03 May 16
I would highly recommend Car Craft to anyone who values honest, ethical, quality workmanship. Tony and his team will not only fix your vehicle, but give you an explanation and updates throughout the process. They truly go above and beyond, and they stand behind their work!
I won't take my truck anywhere else.
22:22 10 Mar 16
Very friendly and helpful staff who are truly out to help their customers. Appreciate all their hard work.
03:35 04 Feb 16
Tony and his peeps at Car Craft.... Like a big family, That treat you the same!
Great one on one service where your not just a number!!!
Perfect diagnosis, and even a fine loner car / truck to suit your lifestyle!!!!
05:41 05 Nov 15
00:56 24 Oct 15
Thank you so much to the team at Car Craft. When the GM dealership couldn't see past the diagnostic machine to solve the issue, your knowledgable team picked it up and solved our problem. You guys went above and beyond. Service with integrity and value. I can't recommend Car Craft enough.
20:53 11 Mar 15
Wow, what a great team! In addition to what others have stated I would add that they are one of the more competent, knowledgeable and ethical shops I have ever received service from. In fact, they have demonstrated more knowledge and expertise of my vehicle than the dealerships I have been to.
Thanks for all your hard work and support guys and gal!
16:21 16 Aug 14
When one receives good service at a mechanics, one must really tell everyone! My truck broke and I needed it fixed. I received excellent service, clear communication and transparency into the cost of everything. Honestly, if you need a mechanic (and hopefully you don't), I would highly recommend Car Craft Automotive.
06:50 20 Nov 13
04:23 25 Oct 13