WHAT PEOPLE HAVE TO SAY ABOUT OUR SERVICE

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Testimonials

My husband and I have been regular customers of Car Craft for over ten years. We just moved to Okanagan Falls in this past year and the travel to Kelowna is worth the time and effort. The satisfaction is guaranteed.

Jan McDonald

Tony and the staff are great people.  They fixed my axle seal and did an awesome job.

Travis Topple

If you need a Garage that will treat you like family, this is it! I am so happy for the service I received. Great people who helped me out in a jam. Thank you Car Craft Automotive.

Paul Jarosch

I’ve used Car Craft to do work on all three of my vehicles and have been impressed with their honesty, speed and quality of work. I would gladly recommend them to friends and family.

Larry Arrance

Norm was great. They got me in, we’re able to handle my emergency in a timely manner and came in slightly less than the estimate I was provided. This is not my regular mechanic but I would certainly see them again!

Patricia Goerzten

The service was great!  Everyone there explained clearly what was being done to my car.   Thanks Mary for working your magic to find a part at a very low price, which is always great!  The loaner car made things easy for me; I liked the bottle of cold water too!  Thanks again for such great service.

Sherilyn

I own a Ford 2004 F350 Diesel and have had terrible experiences with other shops.  After my first experience with Tony and Car Craft, I know I’ve found the right shop.  I get better mileage now which relates to less wear on my vehicle thanks to Car Craft.

Wayne Donecz

Norm at the front desk provides unreal service each and every time. Owner Tony is very professional and friendly. Car Craft is definitely doing their best to become the neighbourhood garage. Great staff, and great work.

Alex Labreque

Norm Grube is knowledgeable & trustworthy.

Murray Neuman

Professional, courteous, competent and friendly

Shirley Gordon

I got a recommendation from the local Napa parts dealer for Car Craft to help me with my check engine light coming on while I was visiting my parents in Kelowna from Puyallup, Washington. I was leaving to go home the next morning over the Coquihalla Pass Highway. It was after 3 pm when I pulled in. They took great care of me and had the problem diagnosed and the light turned off and I was on my way just after 4 pm. Fantastic people with a great attitude to help you.Hats off to these folks it’s not about the money to them it’s all about taking care of you.

ANONYMOUS

Norm has been very professional.

Bob & Lynn Houle

Fast, friendly service. I did not feel bamboozled by these guys – they explained what I needed to have done and were great about telling me the work that was not necessary. I really appreciated that. I think women can rest assured that they are not getting ripped off when the bring their cars in on their own. That is a real concern for a lot of us.

Kate

I found the staff to be friendly, professional and extremely competent. I would have no hesitation to recommend them to others. I will be using their services again in the future.

ANONYMOUS

Rob, Norm, Tony and their crew are as professional and trustworthy as I have seen in any profession. I couldn’t ask for a better group of people to look after my vehicles. Both my wife and I take our personal and work vehicles to Car Craft. We are very grateful for their outstanding service.

ANONYMOUS

Well done and great service

Frank Sebastian

Friendly staff and very knowledgeable

Roxanne

Drive home while they worked on car was so convenient and pick up for return.

Cathie Cole

Car Craft was recommended by a knowledgeable friend who said they were reasonable and honest. As this was my first visit I can state that it appears he was correct.

Shealagh Hobson

The facility and staff were great. Definitely come back and recommend them. Happy customer.

Sheryl Biesick

Thanks Norm, Rob and team for providing such an outstanding, honest service to the city of Kelowna.

Yukiko Armstrong

Good people and good service as always. Reasonable response to an older car with good information about safety and required maintenance but no pressure. Will follow up on what’s needed.

Peter Rack

I went to Car Craft a few years ago BECAUSE I was looking for a car shop that had integrity and offered only services that were needed as cost has always been a factor since I was female and taken advantage of previously by unscrupulous service shops.

Lavana

We feel that the car runs like a brand new car 🙂

Willy Stelzer

They are always courteous and accommodating to any time restrictions that have ever been placed on them.  It’s quality work every time, and their estimates have always been accurate.  Great job!!

Jim Hobson

Emergency repair required on short notice just before the weekend. What a relief!

Cliff/Joyce Rechel

Giving immediate attention to my urgent need, Car Craft Automotive was on location to help within minutes from the initial phone call. Just a quick moment from that, I was sent on my way by the support of a lent car from the company, while my own was under the supervision of their team. EXCELLENT service and a great, friendly staff who are for the customer’s best! I have found a mechanic to return to with all other business; thank you so much!

Rikka

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