WHAT PEOPLE HAVE TO SAY ABOUT OUR SERVICE

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DID YOU HAVE A GREAT EXPERIENCE AT CAR CRAFT AUTOMOTIVE?

PLEASE LEAVE US A REVIEW BY CLICKING ON ONE OF THE LINKS BELOW.

If for any reason you are not fully satisfied with the service you received, please give us a call at (250) 860-7444 or email the owner so that we can resolve the issue.

Olivia G.
Olivia G.
Truly an amazing business! Fantastic staff, everyone was so down to earth and easy to talk to. Shout out to Julia, she went above and beyond (and for a drive lol) to help make this the most stress free experience possible. I know nothing about cars, but no one here made me feel that way. I will be coming back here for everything! Thank you again Tony!
Pandosy Village D.
Pandosy Village D.
The service is incredible, they have gone out of their way to help me. I really apprieciate them!!!
Ken
Ken
We were in the middle of a holiday with transmission issues. John took great care of us and got us on our way. I appreciate his advice and his level of service.
Jodi *
Jodi *
Love this place! Always friendly, professional, understanding, helpful. Have been going here since I moved to Kelowna a few years ago and although I now live in Winfield, I still make the trip for their service. Own two older vehicles and feel confident in Car Crafts ability and expertise to keep them running and in great shape. 🙂
Daniel M.
Daniel M.
John at Car Craft really went out of his way to help me out.
Emma R
Emma R
I don't know where to even begin with this business because they are so amazing in so many aspects! I am new-ish to town and was looking for a reliable mechanic...was referred to Car Craft by another mechanic that was too busy actually and I am so glad that I was!I absolutely love the family feel they give off on top of being so professional and welcoming. They explain everything to you, take pictures of issues for you and give beyond fair prices. The most important thing is that they are so honest and work with your budget, in other words they aren't trying to take you for a ride, like I've experienced with some mechanics in the past. I can go on and on about my amazing experience here and with them but I suggest that you give them a shot yourself....you definitely won't regret it. Thanks so much guys!
Connor
Connor
For a first time visit, it was the best experience I could ever have. They are nice, they are friendly, and they succeed and what you need them to do for your vehicle. I would 100% use this autoshop again.
Damon
Damon
Was offered quick service without having to schedule an appointment, Car Craft had good understanding of my car's driveability and they were able to provide the right solution at a reasonable cost.
Steve S.
Steve S.
Great service and price. A "local" shop.
Shawn F.
Shawn F.
They just did a passenger side engine mount for me due to excessive engine vibrations in the frame. They added on the extras, exterior bulbs and wipers at shop supply cost and still brought the total cost in under the 'no extras' estimate for the mount replacement alone. The replacement worked, the vibrations behind the passenger side dash are gone.
Sam G
Sam G
I went in for a pre-purchase inspection and was really happy with the service there! They explained all the issues they found, were great about giving me quotes, and were very easy people to work with. I would highly recommend them and look forward to using their services again in the near future!
Sarah S.
Sarah S.
The staff here are very friendly. I have needed multiple fixes on my car since moving here, and the staff at Car Craft are usually able to help me the same day that I call.
Drago L.
Drago L.
Very knowledgeable, professional,satisfied with their service,took my car 9am was done by 2pm,problem was resolved very quick,would recommend them to everyone
steve S.
steve S.
Called Tony on short notice and he was able to get my car in right away. Very professional, explained what was needed with my car. If your looking for a very good local kelowna shop Tony and Car Craft is the place to go. ** He even has his son helping out upfront **
Mathieu C.
Mathieu C.
I was referred to carcraft after purchasing a truck that had been worked on by Tony at carcraft. Tony knew the truck and got me in the next day eventhough they were booked. His knowledge, expertise and efficiency were right on point. Carcraft has all my business from now on!!
Morgan H.
Morgan H.
Great service! 100% would recommend this shop to anyone who is having car or truck problems.
Mike G.
Mike G.
Another great experience at Car Craft, thank you Tony!
D'Arcy O.
D'Arcy O.
Lizzie H.
Lizzie H.
I called these guys in the morning, and they had me fixed up and ready to drive the coquihalla by the end of the day! They were very helpful and thorough, they even offered to show me the parts that they changed and explain how everything works.
Linda A.
Linda A.
Thank you Car Craft for breathing new life into our 1998 Toyota 4Runner. It has been transformed! Great service and attention to detail; you always go the extra mile to accommodate your customers. Appreciated.
FARID BIN Z.
FARID BIN Z.
I brought my 20-year old minivan for an oil change as well as for the health checking since it has gotten leaking somewhere which I do not know myself. I went there with my limited knowledge about what was wrong with it and at the same time I know that it is not worth spending much money on it. I told Tony the owner that I just wanna have a reliable car so that I can use it to commute from one place to another without any serious hassle to be worrying about. Tony took my concern, he is very straight forward, understanding and no hidden agenda to mark up the price. Now, I know what to do to maintain this car to be at its best state. Because of him, I am now at peace of mind.
Jerome E.
Jerome E.
Kayla T.
Kayla T.
Elesha B.
Elesha B.
Keven C.
Keven C.
Eves J.
Eves J.
It feels so wonderful to finally have a business I can trust when it comes to repairs on my vehicle. I have always hated seeing any sort of mechanic because I find that they talk down to me, but this business gave me a very different experience. I am so happy to finally feel safe on the road! The staff were very helpful, and the work was done in a timely manner, I didn’t even have to miss a day of work! Everyone was friendly and knowledgeable, and the price was SO reasonable. I will definitely be back and I would recommend Car Craft Automotive to anyone!
Casey C.
Casey C.
I am so grateful for the work they did on my car!! I would highly recommend Car Craft for any and all vehicle work. They are very thorough not to mention I've been stressing for months thinking my vehicle was supper unsafe due to a quote that was given to me by another automotive place. I went in supper stressed and left and extremely happy camper! I will no longer be going anywhere else!! Thanks again
Rory A.
Rory A.
I have been using Car Craft for 10 years now. That alone should say something as I don't know many people that show consistent loyalty to a business unless that business is doing something right. Car Craft is doing it right. They have always treated me good, the business I work for and other customers I have spoken to while in their office. When you take it to them for any repairs they do it right the first time. I cannot thank them enough for their recent generosity and strongly recommend you give them a chance. They will not steer you wrong and will ensure your car is always road worthy. Good people, honest and reliable.
Isabelle C.
Isabelle C.
Have been very helpful, good service, competent; you know that you can trust them when you leave your car there, they are very reliable and available. The best place in town!
Lindsay K.
Lindsay K.
Outstanding Service as always! Thank you for looking after me and my automotive needs!
Sherry F.
Sherry F.
10 STARS FOR SURE!!!!Excellent people, quality work and honest! Love you all!
Yvonne C.
Yvonne C.
Excellent service and highly recommend
peachy B.
peachy B.
Excellent service. First shop ever to actually have a loaner car. Went above and beyond to service my vehicle. Will be back for sure. Staff super personable and helpful. Thank you!
Janet O.
Janet O.
A friend recommended Car Craft Automative to us. We got our car checked for repairs by another car repair place and decided we wanted a second opinion. It was the best decision ever. John was the mechanic we dealt with. I told him that we were on a budgetand we need to get a second opinion of the work another place said, we needed. Also, I mentioned to John that the other place said, had an oil leak but, wouldn't touch our car as they said under the hood was to dirty. John said, he would check the car over and lookfor the leak.To make a long story short John was able to get all the work done on our car that fit our budget. Nice thing we were given a courtesy car which was nice.We are very pleased with the work and John's geniune understanding of our situation was apparent when he was speaking with me.We will definiently be coming back. The only thing for me to say is in the review they should have more 5 stars available. As I would have put more then 5 stars on.
Ashley P.
Ashley P.
If anyone i know needs work done on their vehicle in these uncertain times I highly recommend car craft automotive in kelowna . I was very impressed with the sanitation and social distancing measures they took and their professionalism i witnessed amongst all staff when I needed critical work done on my vehicle. The team went above and beyond to help me get my vehicle safe and ready to drive. Tony was great at explaining to me everything that needed to be done. Thank you for what you do for the community your kindness will ease the stress from many families. Thank you
John M.
John M.
Very professional, excellent customer service and if something is not quite right they will fix it no questions asked.Very good work at a reasonable rate.Will be going back as it is hard to find quality workmanship.
dene P.
dene P.
Excellent service, will definitely return for future maintenance for my vehicle and will recommend Car Craft to others.
AREA 6
AREA 6
Just before moving to Kelowna from Alberta I contacted Car Craft about the out of province inspection I knew I would need to secure my BC plates and insurance. They told me it probably would be less expensive to do that in Alberta. I was so impressed with their honesty (and all the 5-star reviews) that I waited until I arrived here just so I could give them my business. They have earned my respect and loyalty.
Josh B.
Josh B.
Very trustworthy mechanics (something that is hard to find). I recommend Car Craft to all my friends. They have always gotten me booked in quickly and I've always felt like they did the work that needed to be done and not gouged me for more money. Thanks guys!
Cameron L.
Cameron L.
Very amazing price. Amazing craftsmanship. Great service. Will definitely come back the next time I need work done on my truck.
Filip F
Filip F
Fast and honest service
Troy M.
Troy M.
Sepehr J.
Sepehr J.
I brought them a car for pre purchase inspection and was very happy with the service. I received a detailed report, nicely broken down into details about the vehicle. I ended up buying the car as a result of feeling confident with Car Craft Automotive's professionalism. Thanks you guys!
Angela H
Angela H
They diagnosed and repaired an issue on one of our fleet vehicles that another repair shop couldn't, did the repair in the time estimated, and for under the amount they quoted. Very impressed the Car Craft Automotive!
Matthew G.
Matthew G.
britt K.
britt K.
I went into this shop to have a brake assessment done. The service was excellent and done in a timely manner. I received a detailed diagnostic report with photos, sent to my email. I was also able to take a loner vehicle out to complete my day, while the technicians were assessing my vehicle and discovered a broken rotor. I feel that the value was great, and recommend this place.
chantel D.
chantel D.
Thank you so much Tony and team for your amazing service. I came in not knowing much about cars and with a very limited budget. The awesome people at Car Craft Automotive were able to stay within my budget and have my car running and good to go within hours. They also lent me a loaner vehicle, which allowed me to get all my running around done as it was my day off. I am overjoyed at the amazing service they provided and with the results of my car. I now feel safe on the road. I will be recommending you guys to all of my friends!!! If anyone if looking for a great team of mechanics with kind hards that do great work, this is the place to go.

My husband and I have been regular customers of Car Craft for over ten years. We just moved to Okanagan Falls in this past year and the travel to Kelowna is worth the time and effort. The satisfaction is guaranteed.

Jan McDonald

Tony and the staff are great people.  They fixed my axle seal and did an awesome job.

Travis Topple

If you need a Garage that will treat you like family, this is it! I am so happy for the service I received. Great people who helped me out in a jam. Thank you Car Craft Automotive.

Paul Jarosch

I’ve used Car Craft to do work on all three of my vehicles and have been impressed with their honesty, speed and quality of work. I would gladly recommend them to friends and family.

Larry Arrance

Norm was great. They got me in, we’re able to handle my emergency in a timely manner and came in slightly less than the estimate I was provided. This is not my regular mechanic but I would certainly see them again!

Patricia Goerzten

The service was great!  Everyone there explained clearly what was being done to my car.   Thanks Mary for working your magic to find a part at a very low price, which is always great!  The loaner car made things easy for me; I liked the bottle of cold water too!  Thanks again for such great service.

Sherilyn

I own a Ford 2004 F350 Diesel and have had terrible experiences with other shops.  After my first experience with Tony and Car Craft, I know I’ve found the right shop.  I get better mileage now which relates to less wear on my vehicle thanks to Car Craft.

Wayne Donecz

Norm at the front desk provides unreal service each and every time. Owner Tony is very professional and friendly. Car Craft is definitely doing their best to become the neighbourhood garage. Great staff, and great work.

Alex Labreque

Norm Grube is knowledgeable & trustworthy.

Murray Neuman

Professional, courteous, competent and friendly

Shirley Gordon

I got a recommendation from the local Napa parts dealer for Car Craft to help me with my check engine light coming on while I was visiting my parents in Kelowna from Puyallup, Washington. I was leaving to go home the next morning over the Coquihalla Pass Highway. It was after 3 pm when I pulled in. They took great care of me and had the problem diagnosed and the light turned off and I was on my way just after 4 pm. Fantastic people with a great attitude to help you.Hats off to these folks it’s not about the money to them it’s all about taking care of you.

ANONYMOUS

Norm has been very professional.

Bob & Lynn Houle

Fast, friendly service. I did not feel bamboozled by these guys – they explained what I needed to have done and were great about telling me the work that was not necessary. I really appreciated that. I think women can rest assured that they are not getting ripped off when the bring their cars in on their own. That is a real concern for a lot of us.

Kate

I found the staff to be friendly, professional and extremely competent. I would have no hesitation to recommend them to others. I will be using their services again in the future.

ANONYMOUS

Rob, Norm, Tony and their crew are as professional and trustworthy as I have seen in any profession. I couldn’t ask for a better group of people to look after my vehicles. Both my wife and I take our personal and work vehicles to Car Craft. We are very grateful for their outstanding service.

ANONYMOUS

Well done and great service

Frank Sebastian

Friendly staff and very knowledgeable

Roxanne

Drive home while they worked on car was so convenient and pick up for return.

Cathie Cole

Car Craft was recommended by a knowledgeable friend who said they were reasonable and honest. As this was my first visit I can state that it appears he was correct.

Shealagh Hobson

The facility and staff were great. Definitely come back and recommend them. Happy customer.

Sheryl Biesick

Thanks Norm, Rob and team for providing such an outstanding, honest service to the city of Kelowna.

Yukiko Armstrong

Good people and good service as always. Reasonable response to an older car with good information about safety and required maintenance but no pressure. Will follow up on what’s needed.

Peter Rack

I went to Car Craft a few years ago BECAUSE I was looking for a car shop that had integrity and offered only services that were needed as cost has always been a factor since I was female and taken advantage of previously by unscrupulous service shops.

Lavana

We feel that the car runs like a brand new car 🙂

Willy Stelzer

They are always courteous and accommodating to any time restrictions that have ever been placed on them.  It’s quality work every time, and their estimates have always been accurate.  Great job!!

Jim Hobson

Emergency repair required on short notice just before the weekend. What a relief!

Cliff/Joyce Rechel

Giving immediate attention to my urgent need, Car Craft Automotive was on location to help within minutes from the initial phone call. Just a quick moment from that, I was sent on my way by the support of a lent car from the company, while my own was under the supervision of their team. EXCELLENT service and a great, friendly staff who are for the customer’s best! I have found a mechanic to return to with all other business; thank you so much!

Rikka

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