About Us
Car Craft Automotive opened with the goal of providing the best auto repair the Kelowna area has available. Since the beginning, Car Craft Automotive has grown into one of the community’s most trusted and advanced automotive service centers, making it the perfect dealership alternative. Built on the loyalty of an ever-growing list of satisfied customers, we give you the same top quality of expertise found at a dealership, but provide a much better value. Here is your opportunity to get to know the professionals you’ll be trusting with your vehicle’s maintenance and repairs.
Tony Diemand,
Business owner, Master Ford Technician, and dedicated husband and father to four children. He’s committed in all that he does, whether that’s running a successful repair shop, performing high quality mechanical repairs or raising a healthy, happy family.
The combination of growing up on a farm and working with his father in various family businesses from farm, excavating, fixing ski lifts to an automotive shop helped Tony develop a strong work ethic and integrity.
Tony had a successful career working as a Master Ford Technician yet yearned to be of even greater service. He opened his own custom built garage and worked evenings and weekends. The little business thrived.
Customers love Tony’s mechanical skills and exceptional customer service so much so that some of them bring their trucks up from the lower mainland just to have Tony fix them.
When the opportunity to take over ownership of Car Craft became available in October 2013, Tony seized it. Everything about Car Craft appealed to Tony’s values and his belief in what a great automotive repair shop could be.
Tony’s credentials include
- Being a Master Ford Technician (this is highest level achievable by Ford Technicians)
- 17 years Ford Diesel engine repair and Fords in general
- Won the Canada Skills competition for automotive technicians
Brigitte Diemand
No one knows more than Brigitte how important customer service is and why great organization is key to being able to provide that level of service.
Her 20 years of administration and customer service experience made her a welcome addition to the Car Craft team. When you get the opportunity to see Brigitte in action you’ll understand why she is so valuable as a behind the scenes organizer.
Her goal is to keep the customers happy and smiling. If you’re lucky you may even get the chance to meet her in person as she will occasionally take on the role of Service Advisor.
Robert Redlich
Automotive Technician. Previous owner who established Car Craft Automotive in July 2005. We are so fortunate to have Rob continue on with us. His exceptional diagnostic skills and craftsmanship would have been missed. Along with his 30 plus years in automotive repair, 21 years of which was as a Factory Trained Chrysler Dodge Jeep Dealership mechanic. This culminated in a Chrysler Master Technician Award Recognition. Rob has since gained a wealth of knowledge diagnosing and repairing all makes of automobiles and light trucks while running his own shop and achieving the trust of a loyal customer base that wouldn’t go anywhere else. His enthusiasm to please and serve customers continues.
Mary Moorman
Mary joined our team in November 2014 as a service advisor. She has over 25 years customer service experience coupled with a wide range of work experience. From boilermaker (yes you read correctly) to accounting to Shaw cable installs. This gal does it all!
Norm Grube
Service Advisor and Customer Care Specialist. You’ll get to know Norm as the face of our business. His ever ready smile will make you feel welcomed the moment you walk through the door. Norm joined the Car Craft team in 2009 and has been helping customers ever since.
As our Service advisor and organizer supreme he manages all jobs and technicians and keeps productivity running smoothly. You’ll discover very quickly why our clients appreciate Norm so much.
Ethan Delichte
Recently certified technician Ethan has a very bright future ahead of him in the world of automotive repair. He has won gold at the BC Skills Canada competition for automotive technicians this past April 2015. In May 2015 Ethan won bronze at the National Skills Canada competition. We could not be more proud of you Ethan! Do you like our video? Ethan is a filmmaker extraordinaire!
Scott Berry
Master Technician with over 30 years experience. Scott has and continues to learn so much so that he completed an extra 2 years (6 years total) of schooling to become a Master Technician. His experience is vast; 6 years with GM, 10 years with BMW, Volvo, Audi, VW, Porsche & Mercedes. Scott owned his own automotive shop, on the coast for 6 years as well. We are blessed to have Scott on our team. Did we mention he even sat on the ITA board to recreate the National Occupation Analysis? He was invited after achieving 99% on his IP exam!