Tony Diemand
Tony DiemandBusiness owner, Master Ford Technician, and dedicated husband and father to four children. He’s committed in all that he does, whether that’s running a successful repair shop, performing high-quality mechanical repairs or raising a healthy, happy family.
The combination of growing up on a farm and working with his father in various family businesses from the farm, excavating, fixing ski lifts to an automotive shop helped Tony develop a strong work ethic and integrity.
Tony had a successful career working as a Master Ford Technician yet yearned to be of even greater service. He opened his own custom-built garage and worked evenings and weekends. The little business thrived.
Customers love Tony’s mechanical skills and exceptional customer service so much so that some of them bring their trucks up from the lower mainland just to have Tony fix them.
When the opportunity to take over ownership of Car Craft became available in October 2013, Tony seized it. Everything about Car Craft appealed to Tony’s values and his belief in what a great automotive repair shop could be.
Tony’s credentials include
- Being a Master Ford Technician (this is the highest level achievable by Ford Technicians)
- 17 years Ford Diesel engine repair and Fords in general
- Won the Canada Skills competition for automotive technicians
Brigitte Diemand
No one knows more than Brigitte how important customer service is and why great organization is key to being able to provide that level of service.
Her 20 years of administration and customer service experience made her a welcome addition to the Car Craft team. When you get the opportunity to see Brigitte in action you’ll understand why she is so valuable as a behind the scenes organizer.
Her goal is to keep the customers happy and smiling. If you’re lucky you may even get the chance to meet her in person as she will occasionally take on the role of Service Advisor.
Robert Redlich
Robert RedlichAutomotive Technician. Previous owner who established Car Craft Automotive in July 2005. We are so fortunate to have Rob continue on with us. His exceptional diagnostic skills and craftsmanship would have been missed. Along with his 30 plus years in automotive repair, 21 years of which was as a Factory Trained Chrysler Dodge Jeep Dealership mechanic. This culminated in a Chrysler Master Technician Award Recognition. Rob has since gained a wealth of knowledge diagnosing and repairing all makes of automobiles and light trucks while running his own shop and achieving the trust of a loyal customer base that wouldn’t go anywhere else. His enthusiasm to please and serve customers continues.
Jared Pendlebury
Jared joined us in December 2016 as a technician. He has expertise in Mitsubishi, Honda, Hyundai, and is eager to learn more. His positive attitude and great smile fits in with our team so well! Jared is also a physique competitor and is getting ready for his next show in November 2017.
John Inglis
John InglisService Advisor and Customer Care Specialist. You’ll get to know Norm as the face of our business. His ever-ready smile will make you feel welcomed the moment you walk through the door. Norm joined the Car Craft team in 2009 and has been helping customers ever since.
As our Service advisor and organizer supreme he manages all jobs and technicians and keeps production running smoothly. You’ll discover very quickly why our clients appreciate Norm so much.
Jessi Underwood
Jessi also joined our team in December 2016. We are thankful that his skill set allows him to apprentice as well as fill in as a service advisor when needed. Jessi’s experience is varied and we look forward to his expertise increasing through his apprenticeship.