EXTREMELY helpful, I came in with a trick exhaust leak and instead of pressuring me to buy new replacement parts from them they fixed the leak quickly and for a great price, I highly recommend this shop for repairs and wont take my business anywhere else in the future.
Saved me over 700 dollars by mending my truck enough to get it home where I had the parts to fix it. Great experience
My first visit here, very friendly and accommodating, did a great job on my Lincoln and price was as quoted.I will be back again and have already recommended Car Craft to my son and grandson.Thanks guys.
The gentleman I had the pleasure of dealing with was educational, forward, and honest. After giving the car an inspection, he suggested steps moving forward without pushing unnecessary sales. Extremely respectful, would recommend this mechanic to anyone
Excellent staff and amazing service! Thank you for fixing my car! You are all amazing..John is THE BEST!!
This is the best place, friendly people and fast service! My air conditioning wasn't working and they had it fixed quickly and at a very reasonable cost!
Really great and honest service. Cant recommend this shop enough. If you need a shop to service your vehicle, they will get it done!
I experienced really good customer service with the repair of my truck recently. The check engine light was on and was diagnosed as a faulty evaporative system module which was replaced. A week later the check engine light returned. I brought the truck back and they repaired it again under warranty. I'll definitely have my vehicle serviced at Car Craft again. Nice work Car Craft!
Wow great place to deal with. Highly recommend here had a/c done very fair price got in very quick. This place is also senior friendly
My Dodge Caravan was making lots of noise, Car Craft was able to fix all the issues in one day, communicated and had it ready to go when I arrived. Thank you Car Craft!
Quick, honest, and professional. Two different dealerships recommended a spark plug change, the guys at CCA determined my current ones still looked brand new and did not need to be replaced. They could have easily replaced them without saying a word, but they did the right thing and informed me what they had found which saved me money! A+
Our A/C quit while we were driving to Kelowna. Upon recommendation from my mechanic at home, I call Car Craft Automotive. They took me in the next morning and promptly and efficiently did the necessary work to get us up and operating again. Many thanks! 🙂 🙂
The best auto shop in kelowna. You can trust them to get the job done .
Great service, great customer care, totally trust this repair shop! I would highly recommend this car repair shop!
Mary is the best. She was super kind and helpful to me.Good prices, you can trust them.
I recently had to have some work done on my car and Car Craft was such a pleasure to use. Not only did they fix my car in a reasonable time frame but, they also gave me a loaner car to use for the day so I was still able to easily go about my day. The customer service was outstanding, very happy I chose to use them and will definitely be back!
I recently took my vehicle in for a tire rotation and they offered a detailed inspection which came to me in an online easy to read format including pictures of the inspected car. They reviewed 57 items on car inspection and suggested service for items in need. This was the most detailed and organized car inspection to date. Highly highly recommend!! I will most definitely be going to them with any future car related needs.
just wanted to share a quick comment on this place ,, had a question concerning work that was done ,,, very quickly responded and answered questions that was asked, seemed professional.
Excellent service again, as always
Good experience! They were accommodating and let me get in quickly and returned my vehicle within the time period that I said I needed it. They also send an online report based on their inspection, which is fantastic. Much better reading it on your own time rather than standing there listening to the sales pitch as they tell you all the stuff wrong with your vehicle!
I brought my little Diva...Land Rover in to get looked at as she wasn't running well. I'm from Vancouver Island, so it was wonderful to end up at Car Craft through my extended warranty. Mary and Robert were very accommodating. I would recommend this little "out of the way" shop to anyone passing through...or the locals!!Thank you, Pam Rankel and Miss Diva!
Very happy with the service. They got my vehicle in quickly and did a great job. Would definitely recommend!
The service at Car Craft Automotive was outstanding! As soon as you walk in the door you are immediately greeted by a kind and funny women whose name is Mary. I called the day before to get my car looked at since all the bolts on the front bumper needed to be replaced. They got me in for the day after! The wait time for my car normally would have taken longer but they were on task and performed as a great team. I am really glad to have gone to car craft automotive since it's trustworthy with honest workers! So thank you!
Very helpful, got my car in for some work the same day I called, I didn't expect to get in anywhere for a few days at least. Will definitely be returning to Car Craft Automotive.
Work was done as promised and as quoted. Discussed other repairs to be done and will definitely be going back to Car Craft. Can recommend strongly enough to anyone needing honest answers and professional service. Thanks!
Elevation Outdoors E.
The team at Car Craft is excellent. Always reliable, they are a valued partner in keeping our fleet on the road.
Richard Den O.
Good people, professional service. I was charged half the amount quoted!
Great customer service experience! Highly recommended. Tony runs a great shop.
We had to get our diesel looked at ASAP; we had to go back home up north. Car Craft took the truck in right away and figured out it was the turbo. They even stayed late to get the job done on time! Definitely hard workers and very dedicated!
A wonderful company and the service was excellent. I walked in the door, they immediately said they could help me, took in my vehicle and offered me a loner vehicle until my car was fixed. I'm a realtor so having a company that could assist me right away, with very friendly staff and accommodate with providing me with a vehicle is a company I will refer to others
Tony and the employees at Carcraft are great. I came in with electrical problems on my 08 F350 Diesel having gone to two other “diesel” shops that wouldn’t fix the problems. Tony took the time and being a Ford certified mechanic knew what the problems could be and fixed them all! Totally recommend this shop.
These guys are bye far THE BEST SHOP in Kelowna I got a car off Craig’s list turned out it had a blown head gasket 🤬. The staff at car Craft took care of it in 4days and gave me an amazing deal to help me out. I’ve never been treated so well at any other shop in my life if your not taking your broken vehicles to this shop your making a huge mistake
Excellent service! Extremely impressed overall.
Great service every time! Very helpful Staff!
Had issues with my wife's car. Dealer couldn't get me in for two weeks. Car Craft Automotive got me in with in hours. They let me know what needed to be done with in a couple hours. Had me back on the road the next day with no issues. Thanks Car Craft.
My car was ready the same day, fixed a suspension issue that was causing a scary grinding noise. They checked with me to make sure the cost was within budget and told me some things that would need attention in future (alignment).The cost was about 60% of what the mazda dealer in town quoted me, so I was pretty happy. These guys are honest and efficient. Great service.
We were from out of town, only in Kelowna for the weekend and our brakes needed to be done to get home by Monday. They fit us in and worked after hours to get our truck road ready so we could make it home for work on Monday. And all this at an extremely fair price. Got more than we could have asked for. I've never had such great service on my vehicle.
excellent company to take your vehicle for any service. They are very knowledgable, honest, friendly and easy to deal with. I highly recommend them.
It was such a breath of fresh air finding Car Craft! I'm always looking for a mechanic who I feel is genuine and has my back, which I feel every time I take my car in to get work done. Every staff member I have met has been friendly, approachable and honest, which I truly appreciate. My entire family has been Car Craft customers and now I see why. I definitely appreciate their recommendation and will pass that recommendation on to anyone else.
Service was awesome!! Great shop!!
Great team, they provide excellent communication and service. I was very impressed at the lengths they went to help us out. Highly recommended!!
Always good work and honest work. They separate repairs that need to be done and what will need to be done at some point in the future, and the financial implications of doing the repair now or in the future.
Always good service. I needed a vehicle done right away and they were able to help me out. We take all or vehicles here and works great for us
Unbeatable service, knowledge and efficiency in Kelowna, hands down. I appreciate honesty and my best interests in mind when dealing with a Garage, and Car Craft does just that. Highly recommended!!!
Tony and Mary have helped us with our truck for 5 years and we are so grateful! They always make sure our truck is running and every issue is fixed in a timely fashion! Highly recommend.
I completely trust Carcraft with the recommendations they make for my vehicles. The owner, Tony, is very conscientious, hard-working and has a heart of gold! Last fall when a young friend of ours was buying his first car, Tony came out at night after a long day at the shop to look over the car before he purchased it. That's the kind of guy he is!
A friendly, honest group of people who genuinely care about making sure your vehicle gets fixed properly. Would highly recommend their services to anyone.
First time I have hired a mechanic in fifteen years was not let down excellent service no secret hidden charges thought id died and went to having dealing with honest mechanics in Kelowna thank you very much
I was blown away by how far above and beyond they went to help me out. They waited for me after they were closed on a Friday night so I could drop my car off. If I ever hear anyone I know saying they need a mechanic I will send them here. Thanks guys!
fair, reasonable, and will try to help find inexpensive repairs where possible
I live in Kelowna and work in Vernon and on my way home one night my car died on glenmore. My mechanic of 10 years is in Vernon and though I’ve lived in Kelowna for 3, I didn’t know any repair shops. I called my shop and they mentioned car craft as one of their employees used to work for them. I had my car towed to their shop as it was after hours when the car died and talked to them in the morning. They diagnosed and got the car working saying that it could end up stopping again due to my remote car starter, which is exactly what happened shortly after I picked it up. I had it towed back to the shop and they loaned me a courtesy car for 2 days, ignoring the 30km a day that people are supposed to be able to use the courtesy car for and allowed me to drive it to work as id already missed 2 days at this point. When they got it working the second time after removing the remote start they offered to drive it around all day to ensure all was good and then took off a half hours labor to compensate me for the second tow bill. Overall, very nice caring group of people, and I’m happy to know that I now have a repair shop I can call my own here in Kelowna, should the need arise.Mike
Find a good mechanic is as important as finding a good doctor! I love how I am treated, how things are explained to me, and only necessary things are done on my car! Honest, fast, and super friendly! What more could you want?? Even if the talk at a social event turns to the quest to find a mechanic, I highly recommend Car Craft immediately to ONE looking for a good honest mechanic!! Thanks Tony and the team for all you do!
Claire Merriman C.
I didn’t end up getting a repair done, but the staff is friendly and knowledgeable. Didn’t talk down to me at all, and they weren’t judgemental when I decided not to get the repair after the diagnosis. Will definitely be coming back here for anything else I need done!
These guys are awesome - every single time. I always know that they are honest and upfront about what needs to be done. Highly recommend.
Great! Car Craft Automotive was recommended to me and I was really impressed with their service. Quick, friendly, honest. I took my car in for a Checkup and it turned out everything was fine with my car and they only charged me a minimal amount for the Checkup instead of recommending unnecessary repairs. I will definitely take my car back for maintenance and recommend this place to my friends.
Just had the wife's 08 Yaris out of provinced here. Fantastic service, very friendly staff. They found 1 thing wrong with the vehicle, and asked me, before doing anything, what I wanted to do. I told them to fix it, they did so in a very timely manner, and with that, the vehicle passed! Highly recommend this place!
Wonderful staff, amazing service - love Car Craft Automotive!
All employees were extremely knowledgeable, very polite, patient, friendly basically everything a company should be.I am a permanent customer based on my first visit alone.Thanks again,All the best
The folks at Car Craft are really helpful and friendly, always mindful of our budget and working hard to ensure excellent service! Will definitely go back when needed and recommend!
Excellent service. They don't make repairs that aren't needed. My dealership said a couple items needed replacement and Car Craft said no everything was fine and didn't need the work. Thanks for the savings guys
Brought my car here last spring due to great reviews online and they didn’t disappoint. I’ve since been back and will continue to do so in the future because the service and staff is second to none.
I’ve been super happy with the staff and services I’ve had done with car craft. They get everything done in a timely fashion and their quotes have always accurate and reasonable. Thank you!
I have become a regular customer at Car Craft due to the quality service, great people, and quickness with which they get things done. I know my vehicle is being taken care of and the peace of mind their warranties provide is one less stress in a chaotic life. Mary and Norm are great - always helpful and honest.
Norm is fantastic, everyone was very kind and pleasant, work done on time and for the quoted price. Could not ask for better service!Highly recommend this fantastic shop!
Impeccable service and honest, trustworthy advice. Carcraft provides themselves on safety and that is something that is paramount to me and my family. Car craft has my vehicle on a regimented maintenance schedule to make sure we are always safe on the road. Highly recommended!
Very impressed with Car Craft! They got everything done quickly and kept in touch with me throughout the whole process, will definitely go back there in the future!
Always a pleasure taking my car here, prompt professional and quality service with timely and clear communication. Great friendly people at this locally owned business!
When I get round to buying my dream car, an old Landrover 110 I know where Im going..I needed to get my Hyundai checked over for BC registration. I found Car Craft via a google search and decided to risk it based on their ratings...The team at Car Craft are superb... I decided to wait for my vehicle which gave me a small window into their operation. When your front desk team greet the customer by first name and the customer greets you back by your first name...You know your doing something right...Repeat customers,,,all smiling and chatty...Another good sign...Explaining to customers what is wrong, what needs fixed, now versus later versus not for a long time...And accommodating emergency walk ins even when they thought the issue wasnt something they could deal with...Customer service at its very best..Thought they could do with a comfier chair in reception...
I had a great experience with car craft. Very knowledgeable and friendly service. Thank you! I will be back.
We got stranded with our RV and Car Craft helped us out with a repair on the same day. Awesome!
Once again professional, timely service. I'm very grateful!
Fantastic service!! Friendly and knowledgeable staff!!
Dominique & Maureen R.
Just got our (only) car back yesterday. After the original diagnostic, we got a phone call telling us the issue was caused by a different part, unfortunately more expensive. After we gave the go ahead, the right part was ordered overnight and the car was ready by the end of the day the next day. We appreciate you keeping us in the loop with all the details as soon as you have them and getting the job done right. Thanks for treating us like family.
Very friendly, good price and fixed my issue. Will definitely be using them as my regular mechanic. They can also text you to give you updates which I found awesome! Thanks again guys!
Friendly, efficient, speak in terms you can understand, and let you know (honestly!) what's actually required to fix now for safety and what's coming soon. Tony and the team are the honest mechanics I had been waiting to find in Kelowna. They've earned my loyalty and I hope you have the same experience!
Friendly, efficient and professional service. Very pleased. Thank you to Norm and all the staff at Car Craft.
I've had my car serviced here for the past year, always to my utmost satisfaction! Friendly and professional staff, I'm always leaving impressed by the quality of their work. Car Craft, and particularly their mechanic Ethan (he's been my primary mechanic), has earned my loyalty.They continue to painlessly meet my automotive needs 🙂
The folks are Car Craft are INCREDIBLE! When I moved here from Ontario 2 years ago I was hesitant to find another true mechanic/shop because I know absolutely NOTHING about vehicles and didn't want to be lied to. My car was making terrible sounds so I called in and Norm scheduled me in for the following week, according to my schedule. When I called in a panic wanting to get in that week because I wasn't sure if my car was safe to drive, Norm told me no problem and they would take care of me. I brought it in 2 days later, and it was worse than I suspected but Norm and team were completely honest, compassionate, and open about what needed to be done immediately, what will need to be done soon and what can wait. They were open and honest about my safety as well as my car in general. I am incredibly thankful I've found this honest, fast, accommodating shop and will only return here!
I took my car in for work to car craft and Norm was very easy to deal with. Came up with a diagnostic for the car and let me know very quickly and gave me time to think on what to do. He Didn't try to push work on me, and was very kind. Would definite recommend! Thanks car craft!!
Tony is a hands on owner. While allowing his staff to do their job he was also there to make sure I was happy from start to finish. The work was done quickly and done well. Super happy with the experience.
Great people who are always finding the best solution moving forward! highly recommended
Norm was really kind and helpful. He explained the issue very thoroughly and gave me an easy-to-understand breakdown chart of the issue I had with my car. Great service.
After years of looking for an honest and reliable mechanic/garage and trying many out I came across Car Craft Automotive with Tony Diemond and staff. They have great service, honor their work and know their stuff. I have a diesel pick up so cant just take it anywhere and have found Tony to be a diesel Dr!For all your automotive needs I would highly recommend you give these guys a try.-Kevin Macdonald
Excellent service. Quick and efficient. Can't think of anything else but 10/10 for the team. Especially Jessi, very supportive, helped me and other lady get a taxi home, kept in touch will all repairs made to the car. Keep up the good work, guys.
I recently brought my Class B motorhome to Car Craft while in Kelowna for a visit. The experience was great, starting with them fitting me in the same day without an appointment. I had an engine warning light on, and they gave me a few potential solutions that may correct the problem without any cost. I followed their suggestions and an hour later the engine light was off, and stayed off. Free advice can be worth a lot. I got the distinct feeling that they could be trusted, and that's another quality in the automotive repair industry that is rare. Since I visit Kelowna frequently, I'm pleased that I have found a place where I can have my car taken care of with confidence.
I don't live in Kelowna, I was down shopping for a new car. I quickly checked "auto repair shops kelowna" on google, Car craft had the best stars with the most amounts of comments. I talked to Norm & he was AMAZING!!! He answered all my questions, showed me things to look for when car shopping. Looked over the car with me quickly. I wanted the car to be inspected there before buying it. However I was scared they would call the deal-ship tell them the finding & then call me. Not the case, He called me talked over the findings, I paid the bill, he then emailed me the report/invoice. He was also able to get it in the next day. Which was great, because I was/am hopping to be able to pick up the car in 2 days. It's a shame I can't go there with all my car issues/repairs/maintenance. If I'm ever in that area & my car breaks down they will be my 1st & ONLY call. Thanks again so much to Norm & staff!!!
I'm writing this review for my husband. We recently took his 2001 Jetta in for an out of province inspection and were very pleased with the service we received. The members of Car Craft were both timely and professional and we would highly recommend them. Thank you Car Craft!
We have used Car Craft twice now and have been happy with their customer service and auto service. Their honesty and expertise is appreciated!
whether it's an oil change or a big repair, I trust the team at car craft with my vehicles to do a great job without over charging for things I don't need. Highly recommended.
Took a vehicle in to be analyzed on referral from another mechanic. Car Craft performed the analysis quickly and then didn't even charge for it!! Will definitely be back and would recommend their service!
I have always received great service in a timely manner at Car Craft. This is my place to go whenever I get any issues with my cars. Tony and his team have always provided friendly and trusted service.
For years I have been taking my car to the dealer for oil changes and they always find ways to up charge me. I was pleasantly surprised to receive a bill less than half of my previous dealer oil change. The service I received was excellent and the staff were very friendly - no problem recommending this Car Craft location.
The people at Car Craft are really helpful and do a great job with my vehicle. I highly recommend them. 🙂
Car Craft has been my trusted go to shop for the last few years for all my cars. The most important characteristic of a vehicle repair shop in my mind is trust and integrity. Tony and his excellent team of technicians have always provided top notch service in a timely manner and at a fair price. I wouldn't hesitate to recommend this local family run business.
I am a mechanic who recently required some work on Christmas holidays while visiting Kelowna. Due to our travel situation and short timeline, the owner located parts for us on new years day, and worked in our vehicles (two in our party actually) first thing the next morning. As a mechanic's teacher, there are a few things I always tell people to look for in a shop. 1. Trust: you should trust your mechanic like your doctor 2. Time: do they take the time to communicate with you? first to understand the problem you deescribe, and second to communicate to/educate you about what they have found. 3. personal relationship: are you a licence plate or a person? 4. honesty: striaght forward with what are pressing matters, what is of minor concern etc. vs the "everything is a major issue" sales method. 5. Small enough that you get to talk to techs, not just someone that service writes, but doesn't even know what a wrench is. But large enough that they are well trained, well tooled, and well equipped. In all these area's, car craft scores top notch in my books! They treat their staff and their customer's very well. Don't miss out, if you live in Kelowna, make Car Craft your shop!!
I'm from out of town and arrived in Kelowna with a Camry that had a 'service engine light' on. Car Care were caught in that busy, awkward week between Christmas and New Years, but still helped me by giving me a loaner car and they got my car back on the road again so that I could get home in time to get back to work. Really appreciated how hard they worked to help me out.
I just has my Hyundai Santa Fe fixed there. They were able to fit me in right away and went out of their way to find a cost effective rear tale light. Great Service!
The most impressive things about Car Craft is their honesty and efficiency of work . They do what it takes to get your vehicle back in a reasonable amount of time with a bill that wont make you faint, all the while doing a fantastic job!
Squeezed me in, analyzed the problem and recommended another place to have service done because they knew they couldn't meet my deadline needs. I appreciate that my needs were primary!
First visit the other day -- great, friendly, honest service. As a woman, a first-time car owner, and an inexperienced manual driver, I'm basically the most ideal demographic for ripping off... but when I brought the car in with suspected clutch trouble, they gave it a going-over and (in the nicest way possible) pronounced the only trouble my inexperienced standard driving technique. When I came to pick it up, Tony took me out for a drive and gave me some shifting pointers, taking the time to explain the mechanical reasons behind them. They could've told me I needed a new clutch, and I probably would have believed them; instead, I got a helpful driving lesson, and was charged only about half the normal rate for clutch diagnostics. On my way out, for my own future reference, I asked for a quote for an oil change, and Mary down-sold me (who does that?) from the quote for synthetic oil that I asked for. To top it off, while out for a drive, Tony was asking me about my PhD research, which is on an utterly dry and arcane topic in the history of philosophy, and actually seemed genuinely interested in it -- not your average mechanic's interests! 🙂 Super nice guy. I'll certainly be back.
Car Craft was recommended to me by one of my co-workers. Best thing ever! The Car Craft Team is a bunch of hard-working, very honest people and I would recommend this place to anyone who's looking for an automotive shop!
Fantastic service. Detailed estimates, invoices, and upcoming maintenance check list. I shall continue to use Car Craft for our families future automotive needs.
I've used many different automotive repair places in Kelowna over the years. Car Craft is by far one of the best for honesty and workmanship.
Great bunch of people that kept me updated on what was happening with my car while it was being serviced so no surprises. Knowledgeable about many things that I was not, answered my silly questions with a smile and fixed my car. I recommend you give them a shot, you wont be disappointed.
Car Craft is an amazing company and definitely the place to go if you're looking for any car repairs. They were friendly, easy to deal with and not only did they do great work on my car, but helped me understand why they did the repairs that were needed. I wouldn't go anywhere else for my car repairs.
I cannot speak highly enough of the staff at Car Craft Auto. Exceptional customer service every time I go in. The staff is friendly, knowledgable, and the quality of work is amazing.
These guys are fantastic. Great service, fast replies and very honest. Feels great to finally have a shop in Kelowna I can trust.
The crew at Car Craft are first rate. I highly recommend them
Great service, great work. Been going here for years and have gotten all my family to go here too.
Our company vehicle needed to have the oil changed so we took it in. They were quite busy so Tony, the owner, lent us his own vehicle so we wouldn't be without.Awesome service by people that car about you and your car.
We found the service to be excellent and the front staff very friendly.The one issue that we had was with a estimate on a transmission service.The estimate was for 248.27, when all was said and done it ended up at 448.73 after (there was a small repair done to some miss-threaded oil pan holes)which was perfectly fine. The cost of the replacement fluid and trans kit for some reason were not included in the estimate, although two other repairs I had estimates for had all the costs included. The extra 142.00 for parts not listed, was a bit of a shock , as these I have been told are required and should have been listed as extra or included in the initial estimate.I was given a 57.00 discount of the bill, which was great or the bill would have been even higher.I will be making sure all service/parts are listed, before authorizing work.Other than that we will definitely be back.
Excellent Service, Great staff, Thanks for all your help.....
Tony @ Car Craft did an excellent job on my truck. The tranny was shot & the clutch was toast. My baby runs beautifully now and it was an easy process with lots of communication, and a super fair price considering the immense amount of work needed. Go to Car Craft for honest prices, fantastic work and to support local business.
Never try to up sell or fleece the customer. Honest, trustworthy service. Reliable, dependable and considerate of all their customers.
Tony, Norm and Mary have been extremely helpful with my fix and situation. They were informative, friendly, calm cool and collected. They did everything in their power to deal with the insurance claims office in order to have my claim put through, and kept me informed the entire process. I highly recommend these guys to anyone who needs any work done, as they are trustworthy, kind individuals.
I have worked with Tony in the past and now that he has his own shop, he will be my guy going forward. I had my drivers side front door lock cylinder unscrew itself after 10 years and he was able to fit me in the next morning and had me ready to go.Who knew a little lock could cause so much headache? Tony and his crew took that headache away.Great place to take your vehicle, no games, just facts
I'm happy to have found Car Craft because they do all types of mechanical service and are great at it. Plus, they're a locally owned/operated company. Thanks guys!
Friendly, knowledgeable staff to take care of all your automotive needs and with a variety of clean and well maintained courtesy cars they will have something similar to your vehicle so you wont have to give up your family van to squeeze in to a coupe.
I got my brakes checked as they started to smell coming down the coachella. After a thorough inspection I was told they were fine and I saved a lot of money. I also received extremely genuine customer service. I will definitely be back.
I would like to Thank the folks at Car Craft Tony, Mary and Scott and the rest of the crew for the great work on replacing the engine in my GMC Truck.They did an amazing job and I highly recommend Car Craft for all your repair work. Thank You Paul Thatcher
The team at Car Craft provides excellent, honest, courteous service. I love that Car Craft is a one stop shop for all my mechanical needs from oil changes and major repairs to new tires.
Last week we were coming down a hill in Peachland, and our brand new brakes on our Dodge Grand Caravan started to smoke: the brakes had been replaced 6 days prior in the Vancouver area. I called up Car Craft at 4:30 pm on a Friday afternoon. They closed at 5 pm and were not open Saturday because of planned renovations, and we were returning to Vancouver on the Sunday. I explained my situation, and the guys at Car Craft agreed to stay open to repair my van. They stayed until 8:30 pm to fix it! Not only that, they had the forethought to order parts for the van because the parts store closed at 5 pm, and they wanted to make sure they had what they needed just in case. They reviewed repair options with me, proposed a plan of action (not the most expensive option), and completed the work that night: the brakes have been working perfectly since. In terms of customer service, honesty, and quality of work, Tony and Norm at Car Craft exceeded all of my expectations. If I lived in Kelowna, they would be mt go to mechanic shop. If you are passing through Kelowna and need a mechanic, visit these guys first, you won't be disappointed.
Great guys and awesome service! On a swamped day Tony and Norm took the time out to check my brakes for me so I could make the two hour drive home safely. Thank you for getting me out of being caught between a rock and a hard place!
The whole crew is friendly and professional. My issues were dealt with quickly and kept within my budget.
Honest and great work. Norm and Tony took the time to walk me through the issues that needed attention immediately and told me about the stuff I should be planning on repairing soon. Only did the work requested and felt great from drop off to pick up. Highly recommended!
Have tried several local shops, these guys are the best!
An honest to goodness mechanical shop that is family owned and operated by a professionally trained interprovincial red seal journeyman mechanic with many years of experience. The only shop in Kelowna that I completely trust with my family's vehicles.
Agree with above, best service in the Okanagan!!!!
great shop. No upsell attempts, no frills, no gimmicks. Good honest advice and a great place to go.